Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Any business managing guests queues / walk-ins / waitlists - restaurants, barbershops, salons, schools, rental services, events, hospitals, retailers and many other.
SpotOn is a fully-integrated restaurant and retail management system empowering businesses of all sizes with digital tools supported by personal service at a fair price.
We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.
It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.
This was awesome to use and super easy to set up. Tons of great feedback on the program.
If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients.
Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.
The problems had a direct effect on my client as his customers opted to book somewhere else.
The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.
No instructions how to set up or use features.
I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service.
Constantly having issues and error warnings. We had to try different downloads and programs and still had issues.
Not only a great POS for restaurants but SpotOn has the most competitive merchant processing rates in the business. Support infrastructure is the best i've ever seen.
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue.
Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate.
This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
The reporting capability is great on the website. The customer service from salesperson to installer/trainer has been great.
Always say they will call right back and i have to call 3 or 4 times on same issue before someone solves the problem.
Waitwhile
SpotOn
Top FeaturesProducts similar to those you're currently comparing: