NPAWorks vs Mend: Which is a better fit?

I get all my billing done and all my claim information and authorization all at my fingertips. It is a great software and I love it.

The NPA Knowledge Base is not well written and contains both very technical and very confusing language which makes troubleshooting extremely frustrating.

I have a great relationship with my case person for my account and that is a comfort to me, I can always depend on him to help.

I'm honestly very frustrated with the lack of training and other assistance available to learn this system.

My experience and my present time with NPA has been great. I have been using this for 3 years and I like the easy flow of entering my appointments and pulling my reports.

It's a very technical system. The worst is the Flexible Reporting, which is not user-friendly.

It is easy to use and if you run into any problems you have a case person for your account to help and you have a help service department to also help if needed.

They've taken functionality away from us and then ask us to add the missing functionality to their feature request list. I'm shopping for a new system.

I adore my therapist and can tell there are plenty of great therapists available for people. Sensitive content hidden] is attentive, understanding, and kind.

I have had frequent disconnections or missed connection and frequently have to trouble shoot.

Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Also, often if you do something wrong or that the system doesn't accept, there's no prompt as to HOW to fix it. Just shows an error and leaves you to figure out what you need to change.

I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible.

Its very difficult to sometimes our patients do not receive the link, that's always a problem.

Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience.

A little frustrating, especially if someone makes a last minute video visit and we have to stop what were doing to add them into mend real fast before their appointment start time.