# eWay-CRM vs Freshsales: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Freshsales: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-155563/eWay-CRM-vs-Freshsales --- # eWay-CRM vs Freshsales Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMFreshsales2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Reviewers value its cost-effectiveness, extensive features like unlimited custom fields, and responsive customer support, though they mention occasional performance issues and bugs related to Outlook integration. Freshsales Freshsales users consider it ideal for teams prioritizing user-friendly interfaces, customizable contact and lead management, and structured sales pipeline automation. Reviewers appreciate its AI-driven insights, comprehensive functionality, and integration with tools like Freshdesk, citing its competitive pricing and flexible plans, while noting some limitations in email management and support responsiveness. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing eWay-CRM and Freshsales in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Contact Database 4.6 (196) 4.3 (66) eWay-CRM users appreciate the ability to manage and organize their contacts effectively, saying that it offers features like centralized information, email matching, and easy collaboration. They value the integration with Outlook and the ease of accessing customer data, although some users mention occasional slowness in connecting to the database. Freshsales users, on the other hand, highlight the user-friendly interface and robust customization options for their contact database. They appreciate the ability to store comprehensive contact details, run campaigns, and use various filters for sorting data. In general, users find eWay-CRM's contact database effective for organizing customer information, while Freshsales users value its customization and ease of use. Contact Management 4.5 (300) 4.2 (93) eWay-CRM users find the contact management feature customizable and useful for tracking interactions and maintaining customer relationships. They appreciate the integration with Outlook, although some users mention issues with synchronization and duplicate contacts. Freshsales users, meanwhile, value the ease of managing contacts and the ability to customize fields and reports. They find it helpful for tracking customer interactions and managing leads, though some users wish for additional features like a Kanban view. Overall, users value eWay-CRM for its customization and integration with Outlook, while Freshsales users appreciate its ease of use and comprehensive contact management capabilities. Lead Management 4.4 (228) 4.1 (69) eWay-CRM users appreciate the ability to manage leads through integration with email and task setting, although some users do not use this feature extensively. They find the lead management visually intuitive and customizable. Freshsales users, however, find lead management vital for prioritizing high-potential leads and automating follow-ups. They value the comprehensive interaction tracking and the ability to add activities, notes, and reminders on leads. In summary, users find eWay-CRM's lead management customizable and visually intuitive, while Freshsales users appreciate its automation and comprehensive tracking features. Sales Pipeline Management 4.2 (220) 4.2 (78) eWay-CRM users value the customizable sales pipeline management, which they say can adapt to their sales funnel and track progress. They appreciate the ability to add custom fields and manage detailed information, though some users find the setup challenging. Freshsales users, on the other hand, find the sales pipeline management feature structured and efficient, saying that it offers automated follow-ups and reminders. They appreciate the ability to track progress, set priorities, and manage deals effectively. In general, users find eWay-CRM's sales pipeline management customizable and detailed, while Freshsales users value its structured approach and efficiency. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) ### Value-for-money analysis 4.4 (822) 4.4 (621) A comparison of how reviewers evaluate the value for money provided by both eWay-CRM and Freshsales indicates that eWay-CRM reviewers find it offers a cost-effective solution with extensive features and excellent customer support, while Freshsales reviewers appreciate its competitive pricing and comprehensive functionality. Reviewers find eWay-CRM to be a cost-effective solution, highlighting its extensive features, such as unlimited custom fields and document attachments, which they say are offered at a reasonable price. They also appreciate the availability of a free version that meets basic needs and the superb customer support provided without additional charges. However, some users mention that the subscription model can be confusing and the cost can be high due to extra storage fees. As for Freshsales, reviewers appreciate its competitive pricing structure and comprehensive functionality, noting that it offers good value for money. They highlight the availability of a free version and various pricing plans that cater to different business sizes. Users also value the 21-day free trial and the integration with other tools. However, some users feel that the subscription-based model can become expensive, especially for larger teams, and note that certain advanced features are only available in higher-priced tiers. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and Freshsales. ### QuickBooks Online eWay-CRM Freshsales ### Microsoft 365 eWay-CRM Freshsales ### Zapier eWay-CRM Freshsales ### TeamViewer ONE eWay-CRM Freshsales ### HubSpot CRM eWay-CRM Freshsales ### Microsoft Outlook eWay-CRM Freshsales ### Mailchimp eWay-CRM Freshsales ### Tableau eWay-CRM Freshsales Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs Freshsales? ### Overall rating 4.5 (822) 4.5 (621) ### User interface eWay-CRM Freshsales ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Freshsales eWay-CRM and Freshsales are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about eWay-CRM vs Freshsales to find the best fit for you. Users appreciate eWay-CRM for its seamless CRM integration with Microsoft Outlook, which they say enhances customer management and project collaboration. They also value its robust email management capabilities, noting that it helps in tracking communication history and automating business procedures. When it comes to Freshsales, reviewers highlight its effective lead tracking features, mentioning that it simplifies the sales process with AI-driven insights. They also find its CRM software comprehensive and cost-effective, and they appreciate its integration capabilities with various tools and platforms. As for the cons, eWay-CRM users report issues with Outlook integration, citing slow performance and occasional compatibility problems. They also mention frequent bugs and slow loading speeds. Meanwhile, Freshsales reviewers criticize its email management, noting difficulties with scheduling and managing emails. They also express dissatisfaction with billing practices and support, as well as persistent bugs in the software. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Freshsales? Talk to a Capterra advisor for free and get results within 15 minutes. 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