# eWay-CRM vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Dynamics 365: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365 --- # eWay-CRM vs Dynamics 365 Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMDynamics 3652/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment Based on [5,819 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,135 Neutral 549 Negative 135 Positive 5,135 Neutral 549 Negative 135 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. 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Reviewers highlight its ease of use, mobile access, and strong customer support, while mentioning that it suits those who prioritize Outlook-based workflows and value unlimited custom fields without extra fees. Dynamics 365 Dynamics 365 reviewers say it is ideal for businesses needing a comprehensive, highly integrated CRM solution that connects with Microsoft tools like Outlook, Excel, and SharePoint. Users value its advanced analytics, automation, and customizable management features for sales, leads, and tasks, noting it supports larger organizations with complex needs, though they mention a higher price and steeper learning curve. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like eWay-CRM and Dynamics 365, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Dynamics 365 82%Fit Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Contact Database 4.6 (196) 4.5 (368) eWay-CRM users appreciate the contact database for its ability to manage and organize customer data effectively. They find it useful for tracking interactions, sharing contacts among colleagues, and integrating with Outlook. Some users mention that it captures all necessary information and is easy to navigate. Dynamics 365 users value the centralized repository for contact information, customization options, and integration with other Microsoft tools. They highlight its robust data analysis capabilities and security features. In general, users find eWay-CRM's contact database effective for organizing customer data, while Dynamics 365 users appreciate its comprehensive management and customization options. Contact Management 4.5 (300) 4.4 (603) eWay-CRM users find the contact management feature valuable for its customization and integration with Outlook. They appreciate the ability to see detailed information about contacts and the ease of accessing contact data on mobile devices. However, some users mention issues with duplicate contacts and synchronization with Outlook. Dynamics 365 users praise its seamless integration with Microsoft tools, centralized data, and advanced analytics. They find it efficient for tracking customer interactions and facilitating personalized communication. Overall, users value eWay-CRM for its customization and mobile access, while Dynamics 365 is appreciated for its integration and advanced analytics. Lead Management 4.4 (228) 4.4 (401) eWay-CRM users find the lead management feature useful for categorizing leads and tracking interactions. They appreciate its integration with Outlook and the ability to customize the lead pipeline. However, some users mention that they do not use this feature extensively. Dynamics 365 users highlight its efficiency in tracking and nurturing leads through automation and personalized engagement. They value its advanced lead scoring, automated lead capture, and integration with other Microsoft applications. In summary, users find eWay-CRM's lead management helpful for categorization and tracking, while Dynamics 365 users note its automation and advanced lead nurturing capabilities. Sales Pipeline Management 4.2 (220) 4.4 (408) eWay-CRM users appreciate the customizable sales pipeline management feature, which they say allows them to adapt to their sales funnel and track progress. They find it useful for monitoring sales leads and managing day-to-day business. However, some users mention challenges with setup and advanced reporting. Dynamics 365 users value the sales pipeline management for its visibility into opportunities, forecasting accuracy, and automated workflows. They highlight its integration with other modules and the ability to customize sales stages. Overall, users find eWay-CRM's sales pipeline management adaptable and useful for tracking progress, while Dynamics 365 users praise its visibility, forecasting, and integration capabilities. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ### Value-for-money analysis 4.4 (822) 4.1 (5819) A comparison of how reviewers evaluate the value for money provided by both eWay-CRM and Dynamics 365 indicates that eWay-CRM reviewers find it offers good value for money, while Dynamics 365 reviewers appreciate its comprehensive suite of features. Reviewers find eWay-CRM to be cost-effective, highlighting its reasonable pricing and the availability of a free version that meets basic needs. They appreciate the unlimited custom fields, integration with Outlook, and the absence of extra fees for updates and support. Users also value the excellent customer support and technical training provided, which they say adds to the overall value. When it comes to Dynamics 365, reviewers appreciate its extensive range of integrated features for various business functions, such as sales, marketing, finance, and operations. They find it to be a powerful tool that can streamline business processes and improve efficiency. However, some users mention that the software can be expensive, especially for small businesses, and that the complex licensing structure can add to the overall cost. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and Dynamics 365. ### Microsoft Outlook eWay-CRM Dynamics 365 ### Microsoft 365 eWay-CRM Dynamics 365 ### Microsoft Power BI eWay-CRM Dynamics 365 ### Microsoft Teams eWay-CRM Dynamics 365 ### TeamViewer ONE eWay-CRM Dynamics 365 ### Microsoft Excel eWay-CRM Dynamics 365 ### Tableau eWay-CRM Dynamics 365 ### airSlate SignNow eWay-CRM Dynamics 365 Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs Dynamics 365? ### Overall rating 4.5 (822) 4.4 (5819) ### User interface eWay-CRM Dynamics 365 ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Dynamics 365 eWay-CRM and Dynamics 365 are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about eWay-CRM vs Dynamics 365 to find the best fit for you. Users appreciate eWay-CRM for its seamless CRM integration with Microsoft Outlook, enhancing customer management and project collaboration. They also value its robust email management, which helps in tracking communication history and organizing follow-ups. At the same time, Dynamics 365 users highlight its strong integration with other Microsoft products like Office 365 and Azure, which boosts productivity. They also commend its comprehensive CRM management and task management features, which streamline business processes and improve interdepartmental collaboration. When it comes to cons, eWay-CRM users mention issues with Outlook integration, citing slow performance and occasional bugs. Meanwhile, Dynamics 365 users find its pricing high and its user interface complex, noting a steep learning curve. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Dynamics 365 Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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