--- title: "Compare eWay-CRM vs ChurnZero 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare eWay-CRM and ChurnZero based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero" page_type: "comparison" language: "en" --- # eWay-CRM vs ChurnZero Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMChurnZero2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment PA Based on [826 reviews](#user-reviews) Positive 766 Neutral 46 Negative 14 [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $12000.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.3 Customer Service 4.9 Reviews Sentiment Based on [130 reviews](#user-reviews) Positive 128 Neutral 1 Negative 1 ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Activity Dashboard 3.6 Contact Database 4.6 Data Import/Export 4.3 \--%Fit Not enough reviews Feature ratings Data Security \-- Contact Management 4.0 Activity Dashboard 4.7 Contact Database \-- Data Import/Export \-- User satisfaction User satisfaction 4.5 User reviews[826](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.7 User reviews[130](https://www.capterra.com/p/157980/ChurnZero/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $12000Per Year - Free version - Free trial Best for Best for Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. Best for ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. ## User reviews Pros & cons PMA Peter M. A. Head of Development and Projects > "It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7184010) PC Petra C. Operational Director > "That feature was perfect for tracking time spent on calls, but it’s no longer available." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) RC Radomira C. Sales Representative > "It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) JV Jan V. Project manager, technický ředitel > "I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6846634) BB Brandon B. Engineer > "It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7099082) RR Ronel R. Administration staff > "Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584448) GS Gaurav S. Business Development Manager > "Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6577646) LL Lucie L. Digitazion manager and product development > "Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6863284) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) JP Jiří P. CTO > "It does not seem to be updated and its synchronization does not work reliably." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) DM Dan M. President > "The modules are almost limitless in their customization options which allows us to design module types that perfectly support the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6518643) VJ Vlada J. Owner > "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584304) RN Renata N. administrator > "My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) MtR Markéta R. Executive manager > "Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7032426) SS Shivendu S. Family Advocate > "It is not additional apps that are required and instead gives impressive features like request tracking and video training which..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6750711) BK Bailey K. IT Manager > "Some simple features, like creating folders inside project documents, are still missing." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) TL Tereza L. Process Analyst > "The online version currently lacks some essential features we need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) TL Tereza L. Process Analyst > "Outlook Integration: The native integration with Outlook, a huge plus for our workflow." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) LZ Lucie Z. Accounting Consultant > "Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) AG Alexandra G. KAM > "It supports productivity and helps streamline routine CRM tasks effectively." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) VR Verified Reviewer Consultant > "One drawback is that the new version of Outlook does not seem to integrate properly with the system." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7067504) KR Katerina R. Senior ELT Consultant > "It allows to manage work smoothly and handle most tasks without any issues." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115121) JK Jana K. production technician > "When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882909) AS Anastasiya S. Marketing Manager > "The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6834960) ML Michaela L. assistant > "Sometimes templates don't get overwritten correctly." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114553) SS Shubham S. Data Analyst > "The automation gear are a first-rate time-saver and the responsive IT help adds to its reliability. While there are occasional..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6591367) MR Martin R. Solution Design Engineer > "UI feels a bit outdated." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) PC Petra C. Operational Director > "The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) MR Martin R. Solution Design Engineer > "Cannot be integrated into the new Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) T Tomáš Š. CEO > "The system is user-friendly, well-integrated with Outlook, and offers many useful features that allow us to manage things..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022918) JD Jan D. Senior Partner > "Only available with old Outlook, which does not correspond with the latest approach to IT and customer service." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) BM Bob M. Sr Account Manager > "It is very easy to add users, update the forms, and train others on how to use it getting them up to speed quickly." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7178274) J Jana Ž. Online Business Expert > "Our internal system does not align with eWay's rights settings, which limits our ability to use it fully." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6748223) KiD Kateřina D. Sales > "We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting,..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6758201) PC Petra C. Operational Director > "Now it must be entered manually, which is a pity." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) LK Lucky K. Senior Analyst > "Implementing eWay-CRM became the excellent choice for our corporation, absolutely transforming our project control and..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565017) JF Jiří F. Senior Consultant > "I also find e-mail management not working as I would expect." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117057) LR Lubos R. CFO > "It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7102755) BK Bailey K. IT Manager > "Customization takes time for users who are not technical." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) FK Flore K. Compliance Manager > "The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7055497) KnM Kristýna M. quality manager > "Questions are not direct and lack context for further work with the data. And since we are in the Czech Republic, why can't this..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7001626) JR Jana R. Sales Administrative > "I really appreciate the Outlook integration and the ability to keep all client and project information in one place." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7036431) PD Pavel D. sales > "the Outlook add-in sometimes takes a while to load, which can be a bit frustrating during busy workdays." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832459) PB Pierre B. Scala Developer > "I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6793874) JS Jozef S. Director > "Unable to connect Pohoda lists and Eway." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020765) LD Lenka D. plant manager > "The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) MR Martin R. Solution Design Engineer > "Dashboard are basic." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JP Jiří P. CTO > "Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) RF Rui F. Data Analitics > "Issue with recuring login screen pop up, losing focus of current task." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6728692) PP Petra P. Account manager > "Certain notifications and reminders for sending emails or completing tasks are also useful." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) AV Agoston V. Business Development Manager > "Estimated revenue Column shows "0" result at all business opportunities in the online version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669633) RJ Radka J. Výrobní firma > "I like the ability to record notes, save emails and documents, schedule tasks and much more." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6550779) GR Gretchen R. Vice President > "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6784055) T Tereza Š. project manager > "The only minor issue is slower performance when there are many records in the diary, but everything else is positive." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054280) DH Debbie H. Business Development Manager > "Sometimes the Search Companies section can be a bit temperamental which then results in duplicate entries." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882819) LZ Lucie Z. Accounting Consultant > "Aside from that, it’s a dependable tool for maintaining shared contact information and context." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) PP Petra P. Account manager > "Probably the more data there is, the slower it is and the more it freezes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) DD Daniel D. Trader > "It helps me quickly filter customers based on various criteria." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7073988) P Patrik Č. Quality manager and service technician. > "I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832411) PV Phillip V. Project Coordinator > "Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7058099) HJ Hana J. Sales Manager > "The mobile app, while useful, may not offer all the functionalities of the desktop version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6566433) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) JD Jan D. Marketing Manager > "However, user willingness to filling the database is quite poor due to the problems with the panel." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6589515) JD Jan D. Senior Partner > "Simple and useful service helps everyday business development needs, mainly when contacting different companies." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) AK Adam K. Business Development Specialist > "sometimes it feels a bit laggy but not a huge deal." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7074075) NP Nick P. Sales Director > "We need to develop the system further, but to date, recording key customer information has improved greatly, we are just starting..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6887450) MW Magdalena W. Sales Support Specialist > "the system layout is not very clear, I don't know all the functionalities of the system and they are not clear to me," [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669535) LD Lenka D. plant manager > "Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) JB Jana B. Accounting consultant > "I am using eWay-CRM only for enter and create tasks for me or for my colleagues and for attendance so i cannot tell what i dislike." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6051600) AO Anna O. Project Manager > "simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089136) RN Renata N. administrator > "There is not much i dislike about Eway,but sometimes it takes a bit longer to load." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) RC Radomira C. Sales Representative > "I like the mobile app - it gives me quick access." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) HS Heiko S. Managing Director > "That you are unable to design the pdf and print layout." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6698139) RC Radomira C. Sales Representative > "It is a very clever platform - Outlook integration, offline version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) KS Karel S. sales and marketing > "the connection/compatibility to our ERP system is not possible, this is weakness" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6770494) DC Dalibor C. Business development manager > "Generally robust system, for profesional users , I have short time experience to evaluate more the eWay CRM" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022431) BB Bharat B. Director > "Some access settings are confusing for users in multiple groups." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6763301) HJ Hana J. Sales Manager > "I am working with eWay CRM for more than 1/2 year and it helps me to manage business opportunities very well." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6566433) PH Per H. Engineer > "The endless update delays in the middle of something more important and it turns up just as you are about to leave" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6833638) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) BK Bailey K. IT Manager > "Customization takes time for users who are not technical." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) DM Dan M. President > "The modules are almost limitless in their customization options which allows us to design module types that perfectly support the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6518643) AR Adam R. Application enginer > "The new visual design is not the best and we are keeping the old one." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6854287) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) DK Dan K. CTO > "Usability of web version is lower than Outlook's plugin, but Outlook plugin limits usage inside Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6487611) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) KK Kieran K. Business Development Executive > "The layout can be sometimes confusing to navigate." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6514804) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) VR Verified Reviewer Consultant > "One drawback is that the new version of Outlook does not seem to integrate properly with the system." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7067504) RN Renata N. administrator > "My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) MR Martin R. Solution Design Engineer > "Cannot be integrated into the new Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) Ondrej S. Acoustician > "Integration to Outlook has it's drawbacks." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___4692045) TL Tereza L. Process Analyst > "Outlook Integration: The native integration with Outlook, a huge plus for our workflow." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) MM Martina M. Head of Sales > "I think there is a lack of integration with Office 365 online." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___3117432) PC Petra C. Operational Director > "The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) MR Martin R. Solution Design Engineer > "Dashboard are basic." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) P Patrik Č. Quality manager and service technician. > "I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832411) LD Lenka D. plant manager > "Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) JD Jan D. Marketing Manager > "However, user willingness to filling the database is quite poor due to the problems with the panel." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6589515) DC Dalibor C. Business development manager > "Generally robust system, for profesional users , I have short time experience to evaluate more the eWay CRM" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022431) MW Magdalena W. Sales Support Specialist > "the system layout is not very clear, I don't know all the functionalities of the system and they are not clear to me," [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669535) KiD Kateřina D. Sales > "We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting,..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6758201) JD Jan D. Senior Partner > "Only available with old Outlook, which does not correspond with the latest approach to IT and customer service." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) PB Pierre B. Scala Developer > "I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6793874) TK Tomáš K. IT manager > "Some steps the support technician took were not described in installation documentation." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___4717756) [View Reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) DS Des S. Manager, Customer Success > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) DS Des S. Manager, Customer Success > "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VR Verified Reviewer Owner > "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356) PS Pauline S. CS Operations Senior Manager > "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709) AI Asif I. VP, Services & Operations > "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574) CA Chris A. Program Manager, Digital Experience > "In our instance at least, certain pages and reports can take some time to load." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) JL Jess L. VP Customer Success > "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VC Vivia C. Ops Manager > "However, when it comes to multiple timelines and "journeys", things get messy and not as easy." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422) VR Verified Reviewer Customer Success Manager > "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) YL Yvette L. Sr Client Success Manager > "I also save a lot of time from logging into my client's accounts to manually tracking their usage." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KS Katie S. Director of Customer Success > "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Team Lead > "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AK Angela K. Account Manager > "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) AS Ashley S. Director, Customer Success Operations > "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559) BN Brendan N. Sr. Manager, Global Renewals > "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656) NS Nick S. Onboarding Trainer > "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) AH Ali H. Manager, Technical Solutions > "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) NS Nick S. Onboarding Trainer > "It really takes the weight off of my shoulders trying to manually create & send emails to clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) DM Doug M. Manager, Corporate Customer Success > "Second "negative" is the lack of flexibility with the default "dashboard" the command center." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) JT James T. Senior Director, Customer Success > "We are able to consistently refine our customer journeys and the ways in which we operationalize them because of this ease of use. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) ER Edward R. Senior Manager, Customers, APAC > "We have a tricky requirement that isn't supported properly that makes us need certain workarounds." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556) SS Stuart S. Head of Customer Success > "He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3411841) KS Katie S. Director of Customer Success > "The product design just doesn’t happen to include the most beautiful or user friendly UX." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) CA Chris A. Program Manager, Digital Experience > "ChurnZero also practices what they preach and delivers great customer success through both CSMs and digital resources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) VB Virginia B. Sr. CSM > "I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408956) BD Beatriz D. CS Ops > "Unfortunatelly it is not a cheap product, and it has some limitations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) VR Verified Reviewer Customer Success Team Lead > "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) TJ H. Chief Operating Officer > "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Team Lead > "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) RS Reza S. Client Success Manager > "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KF Kelly F. Customer Success Manager > "Overall, the onboarding and customer success team has been super attentive and helpful with getting us started." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408782) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) BD Beatriz D. CS Ops > "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) DM Doug M. Manager, Corporate Customer Success > "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) JH JEFF H. Director of Software Support > "I like that you can set up journeys and plays too automate touches for your customer. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2945569) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) [View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) ## User interface [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) 4.47 (826) 4.73 (130) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important eWay-CRM Top features 23/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/152769/eWay-CRM/#features) ChurnZero 22/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/157980/ChurnZero/#features) ### Recognition No recognitions have been awarded to eWay-CRM ChurnZero is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support eWay-CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ChurnZero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details eWay-CRM - By eWay System - Located in United States - Founded in 2008 ChurnZero - By ChurnZero - Located in United States - Founded in 2015 ## Popular Comparisons [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $20/month Price $20/month 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $12000/year Price $15/month 4.5 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.3 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) $12000/year Price Contact vendor for pricing 4.5 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157980-190125/ChurnZero-vs-Custify) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152769-155928/eWay-CRM-vs-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12000/year Price $115/month 4.5 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.3 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.68 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) $12000/year Price $12/month 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $20/month Price $250/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152769-210630/eWay-CRM-vs-Kylas) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.44 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) $12000/year Price $15/month 4.5 Features 4.1 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.3 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) $12000/year Price $25/month 4.5 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero)