# eWay-CRM vs Act!: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Act!: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-175860/eWay-CRM-vs-Act --- # eWay-CRM vs Act! Features and Cost Comparison Last updated May 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMAct!2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Act!](https://www.capterra.com/p/175860/Act/)[3.9 (909)](https://www.capterra.com/p/175860/Act/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (909)](https://www.capterra.com/p/175860/Act/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 3.9 Customer Service 3.6 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment JS Based on [909 reviews](https://www.capterra.com/p/175860/Act/reviews/) Positive 650 Neutral 107 Negative 152 Positive 650 Neutral 107 Negative 152 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 582 reviews, representing 70% of feedback, indicating strong adoption among this segment. - **Industry**: Management consulting, financial services, and real estate together contribute 18% of reviews, showing moderate engagement across these sectors. - **Use cases**: CRM (52%), contact management (41%), and marketing automation (19%) are primary uses, highlighting focus on customer and contact management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict eWay-CRM eWay-CRM users find it best for those seeking strong integration with Microsoft Outlook, customizable contact and sales pipeline management, and efficient email tracking within a centralized database. Reviewers appreciate its affordability, unlimited custom fields, and responsive customer support, though some mention occasional performance issues and complexities with the subscription model. Act! Act! users consider it well-suited for businesses needing comprehensive and user-friendly contact management, intuitive lead tracking, and effective sales forecasting tools. They value its cost-effectiveness, customizable CRM features, and Outlook integration, while noting concerns about upgrade costs, technical support pricing, and software stability. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like eWay-CRM or Act! involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Act! 78%Fit Feature ratings Contact Database 4.6 Contact Management 4.3 Lead Management 4.0 Sales Pipeline Management 4.0 Contact Database 4.6 (196) 4.6 (98) eWay-CRM users appreciate the ability to manage and organize their contacts effectively, noting the centralized information and ease of sharing contacts between colleagues. They find the contact database fundamental for tracking interactions and analyzing customer behavior, which they say helps improve customer satisfaction. However, some users mention slowness in connecting to the database. Act! users value the ease of referencing thousands of clients and the ability to categorize contacts into different groupings. They highlight the comprehensive features and ease of managing high-capacity contacts. Overall, users find eWay-CRM effective for organizing customer data, while they appreciate Act! for its comprehensive and easy-to-manage contact database. Contact Management 4.5 (300) 4.3 (122) eWay-CRM users value the ability to customize contact management and the seamless integration with Outlook, although some users mention issues with duplicate contacts and synchronization. They appreciate the centralized database for easy access and the ability to track interactions with clients. Act! users highlight the ease of tracking interactions and scheduling tasks, with customizable data fields being particularly helpful. They find the contact management system user-friendly and essential for their business operations. In summary, users appreciate eWay-CRM for its customization and integration capabilities, while they value Act! for its user-friendly and comprehensive contact management features. Lead Management 4.4 (228) 4.0 (90) eWay-CRM users appreciate the ability to manage leads from start to finish, with features like automatic lead creation and integration with Outlook. They find the system visually easy to understand and customizable, although some users do not utilize this feature. Act! users find lead management intuitive, with the ability to categorize leads and schedule follow-ups. They appreciate the reminders for potential clients and the ease of tracking lead status. Overall, users find eWay-CRM useful for managing leads with its integration and customization, while they value Act! for its intuitive lead management and scheduling capabilities. Sales Pipeline Management 4.2 (220) 4.0 (59) eWay-CRM users find the sales pipeline management customizable and useful for tracking and managing sales. They appreciate the ability to add custom fields and the integration with Outlook, although some users find the setup challenging. Act! users value the ability to monitor sales progress and forecast goals, with tools that they say allow continuous follow-up on leads. They find the sales pipeline feature easy to use and helpful for revenue generation. In general, users appreciate eWay-CRM for its customizable sales pipeline management, while they find Act! valuable for its easy-to-use and powerful forecasting tools. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Act! $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/175860/Act/pricing/) ### Value-for-money analysis 4.4 (822) 3.8 (909) When it comes to the value for money of both eWay-CRM and Act!, eWay-CRM's user reviews tend to focus on its affordability and comprehensive features, and Act! reviews call out its cost-effectiveness and range of functionalities. Reviewers find eWay-CRM to be a cost-effective solution, highlighting its reasonable pricing and the availability of a free version that meets basic needs. They appreciate the unlimited custom fields, excellent customer support, and the lack of extra fees for updates and improvements. Users also value the seamless integration with Outlook and the ability to manage multiple projects efficiently. However, some users mention that the subscription model can be confusing and that additional storage and custom programming can increase costs. As for Act!, reviewers appreciate its affordability and the extensive features it offers for small businesses. They note that it provides good value for money with its low-cost monthly plans and the option to avoid costly onsite equipment. Users also highlight the effectiveness of its customer support for premium members. However, some users feel that the pricing can be prohibitive, especially with the need for additional modules and the transition to subscription-based pricing. They also mention the high cost of technical support and frequent price increases as drawbacks. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and Act!. ### Microsoft Outlook eWay-CRM Act! ### QuickBooks Online eWay-CRM Act! ### Microsoft 365 eWay-CRM Act! ### Zapier eWay-CRM Act! ### TeamViewer ONE eWay-CRM Act! ### iCloud eWay-CRM Act! ### Tableau eWay-CRM Act! ### Google Workspace eWay-CRM Act! Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 24 Microsoft Outlook Users mention that Act! integrates with Outlook for email tracking, synchronization, and managing communication history, which they say enhances contact management and streamlines email-related tasks. Act! Integrations (24) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Ecwid](https://www.capterra.com/p/143648/Ecwid/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [iCloud](https://www.capterra.com/p/204717/iCloud/) - [Instagram](https://www.capterra.com/p/210721/Instagram/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Volusion](https://www.capterra.com/p/32398/Volusion-eCommerce/) - [Wufoo](https://www.capterra.com/p/224990/Wufoo/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs Act!? ### Overall rating 4.5 (822) 3.9 (909) ### User interface eWay-CRM Act! ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Act! Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Act! Both eWay-CRM and Act! have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with eWay-CRM and Act! to help you pick the tool that best fits your needs. Users appreciate eWay-CRM for its seamless CRM integration with Microsoft Outlook, highlighting its ability to streamline customer management and enhance sales and marketing processes. They also value its strong email management features, which help in tracking communication history and organizing follow-ups. When it comes to Act!, reviewers praise its robust contact management capabilities, noting its efficiency in storing and organizing customer information. They also commend its comprehensive CRM system and the high level of customization it offers, which can be tailored to various business needs. As for the cons, eWay-CRM users mention issues with Outlook integration, citing slow performance and occasional compatibility problems. They also report bug issues and slow loading speeds. Meanwhile, Act! users express frustration with software upgrades, noting that updates can be problematic and expensive. They also criticize the customer service for being unresponsive and the software versions for lacking functionality and stability. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Act! JS Jack S OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service.“ December 1, 2025 DS Dominic S Financial advisorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines.“ April 29, 2026 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Act! BC Brian C DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years. “By tying our database to online forms, we increase the risk of bad info overwriting good data.“ March 24, 2026 PR Paul R sales managerPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be difficult.“ May 5, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Act!? Talk to a Capterra advisor for free and get results within 15 minutes. 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