# eWay-CRM vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-178819/eWay-CRM-vs-EngageBay-Marketing --- # eWay-CRM vs EngageBay CRM Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMEngageBay CRM2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict eWay-CRM eWay-CRM users find it best for organizations seeking deep integration with Microsoft Outlook, citing its centralized contact management, customizable sales pipeline, and effective email tracking as key strengths. Reviewers value its cost-effective pricing, free version for basic needs, and extensive customization, though some mention occasional performance issues with Outlook integration and database connectivity. EngageBay CRM EngageBay CRM users consider it ideal for small to medium-sized businesses looking for an affordable, all-in-one CRM that combines marketing, sales, and customer service tools. They highlight its intuitive interface, customizable contact and lead management, visual sales pipeline, and Zapier integration for workflow automation, while noting some limitations in email management and reporting analytics. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, eWay-CRM and EngageBay CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.6 (196) 4.7 (259) eWay-CRM users appreciate the ability to manage and organize their contacts effectively, noting the centralized information and ease of access. They value the integration with Outlook and the ability to share contacts among colleagues. However, some users mention slowness in connecting to the database. EngageBay CRM users find the contact database easy to use and customizable, with features like tagging and automated list creation. They appreciate the ability to integrate with other systems and the ease of importing contacts. In general, users value eWay-CRM for its integration with Outlook and centralized information, while they appreciate EngageBay CRM for its customization options and ease of use. Contact Management 4.5 (300) 4.7 (345) eWay-CRM users find the contact management feature valuable for its customization options and the ability to track interactions with contacts. They appreciate the integration with Outlook, although some users mention issues with synchronization. EngageBay CRM users value the ease of managing contacts, creating follow-ups, and the 360-degree contact view. They appreciate the ability to organize contacts in lists and the ease of use on mobile devices. Overall, users find eWay-CRM valuable for its customization and integration with Outlook, while they appreciate EngageBay CRM for its ease of use and comprehensive contact management features. Lead Management 4.4 (228) 4.6 (222) eWay-CRM users appreciate the ability to manage leads from start to finish, saying that features like email integration and task setting are helpful. However, some users mention that they do not use the lead management feature extensively. EngageBay CRM users find the lead management feature intuitive and helpful for tracking leads and segmenting them for targeted messaging. They value the automation options and the ability to track interactions with leads. In summary, users find eWay-CRM useful for managing leads with email integration, while they appreciate EngageBay CRM for its intuitive interface and automation options. Sales Pipeline Management 4.2 (220) 4.6 (188) eWay-CRM users value the customizable sales pipeline management, which they say can adapt to their sales funnel and track progress. They appreciate the integration with Outlook and the ability to add custom fields. EngageBay CRM users find the sales pipeline management feature easy to use, saying that the drag-and-drop interface and customization options are helpful. They appreciate the ability to track deals in a visual format and the ease of setting up the pipeline. Overall, users find eWay-CRM valuable for its customization and integration with Outlook, while they appreciate EngageBay CRM for its user-friendly interface and visual tracking of deals. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 4.4 (822) 4.7 (907) An exploration of what reviewers say about both eWay-CRM's and EngageBay CRM's value for money finds that eWay-CRM reviewers see it as a cost-effective solution with a free version that meets basic needs, while EngageBay CRM reviewers comment on its affordability and comprehensive all-in-one platform. Reviewers find eWay-CRM to offer good value for money, appreciating its reasonable pricing and the availability of a free version that provides essential functionalities. They highlight the lack of extra fees for support and updates, and the ability to customize fields extensively. However, some users mention that the subscription model can be confusing and that additional storage or custom programming can increase costs. When it comes to EngageBay CRM, reviewers appreciate its affordable pricing plans, especially for small and medium-sized businesses. They value the all-in-one platform that integrates marketing, sales, and customer service tools, which they say helps save time and money. Nonetheless, some users feel that the pricing structure can be complex and that certain features may require additional payments, making it less ideal for businesses with limited budgets. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and EngageBay CRM. ### WordPress eWay-CRM EngageBay CRM ### Zapier eWay-CRM EngageBay CRM ### Make eWay-CRM EngageBay CRM ### TeamViewer ONE eWay-CRM EngageBay CRM ### HubSpot CRM eWay-CRM EngageBay CRM ### Microsoft Outlook eWay-CRM EngageBay CRM ### Mailchimp eWay-CRM EngageBay CRM ### Tableau eWay-CRM EngageBay CRM Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs EngageBay CRM? ### Overall rating 4.5 (822) 4.7 (907) ### User interface eWay-CRM EngageBay CRM ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs EngageBay CRM eWay-CRM and EngageBay CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about eWay-CRM vs EngageBay CRM to find the best fit for you. Users appreciate eWay-CRM for its seamless CRM integration with Microsoft Outlook, which they find enhances customer management and project collaboration. They also value its email management capabilities, noting that it helps in tracking communication history and automating business procedures. At the same time, EngageBay CRM users highlight its competitive pricing, which they find offers excellent value for small businesses. They also praise its all-in-one CRM solutions that integrate marketing and sales tools, and commend its responsive customer support. When it comes to cons, eWay-CRM users mention issues with Outlook integration, citing slow performance and occasional bugs. Meanwhile, EngageBay CRM users report limitations in email management, such as delayed broadcasts and daily send limits, along with challenges in issue resolution and reporting analytics. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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