# eWay-CRM vs Bigin by Zoho CRM: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Bigin by Zoho CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM --- # eWay-CRM vs Bigin by Zoho CRM Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bigin by Zoho CRMeWay-CRM2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $7.00/year Starting Price $7.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment Based on [730 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Positive 712 Neutral 16 Negative 2 Positive 712 Neutral 16 Negative 2 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 665 reviews, representing 98% of feedback, showing widespread use among this segment. - **Industry**: Information technology (10%), marketing and advertising (9%), and real estate (5%) together make up 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (50%), lead management (23%), and sales tracking (20%) are the main applications, highlighting a focus on customer and sales processes. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict eWay-CRM eWay-CRM users find it best for organizations needing deep integration with Microsoft Outlook, customizable contact and sales pipeline management, and detailed tracking of customer interactions. Reviewers value its extensive features, reasonable pricing, and strong customer support, though they mention occasional issues with Outlook compatibility and a sometimes confusing subscription model. Bigin by Zoho CRM Bigin by Zoho CRM users consider it ideal for small businesses and startups seeking an affordable, user-friendly CRM with intuitive sales pipeline tools and easy contact management. Reviewers highlight its visual interface, efficient workflows, and integration with Zoho apps, while noting limited integration options outside the Zoho ecosystem and some setup challenges. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like eWay-CRM and Bigin by Zoho CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Bigin by Zoho CRM 83%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.6 Lead Management 4.5 Sales Pipeline Management 4.7 Contact Database 4.6 (196) 4.6 (168) eWay-CRM users appreciate the contact database for its ability to manage and organize customer data effectively. They find it useful for tracking interactions, analyzing customer behavior, and sharing contacts among colleagues. Reviewers also value its integration with Outlook and the ease of importing data from Excel, although some users mention occasional slowness in connecting to the database. Meanwhile, Bigin by Zoho CRM users find the contact database reliable and easy to use. They appreciate its customization options, high storage capacity, and the ability to manage contacts across devices. Users also highlight the ease of importing data and the intuitive interface. Overall, users value eWay-CRM for its comprehensive contact management and integration with Outlook, while they appreciate Bigin by Zoho CRM for its customization and ease of use. Contact Management 4.5 (300) 4.6 (398) eWay-CRM users value the ability to customize contact management and appreciate the centralized database for easy access. They find it useful for tracking customer interactions and managing contacts with detailed information. However, some users report issues with duplicate contacts and synchronization with Outlook. On the other hand, Bigin by Zoho CRM users find the contact management feature extensive and easy to use. They appreciate the email integration, activity tracking, and the ability to segment and tag contacts. Users also highlight the intuitive interface and the ability to manage contacts across different platforms. In summary, users find eWay-CRM's contact management customizable and detailed, while they value Bigin by Zoho CRM for its ease of use and comprehensive features. Lead Management 4.4 (228) 4.5 (369) eWay-CRM users appreciate the ability to manage leads from start to finish, with features like email integration and task setting. They find the customization of the lead pipeline useful, though some users mention not using this feature extensively. Meanwhile, Bigin by Zoho CRM users find lead management intuitive and efficient. They value the centralized database, the ability to capture leads from various sources, and the segmentation of leads for targeted marketing. Users also appreciate the automated workflows and the ease of tracking lead progress. Overall, users find eWay-CRM's lead management customizable and integrated with email, while they appreciate Bigin by Zoho CRM for its intuitive interface and automated workflows. Sales Pipeline Management 4.2 (220) 4.7 (389) eWay-CRM users find the sales pipeline management feature customizable and useful for tracking sales progress. They appreciate the ability to add custom fields and the integration with Outlook. However, some users mention challenges with setup and the need for more advanced reporting. On the other hand, Bigin by Zoho CRM users value the visual and intuitive interface for managing sales pipelines. They appreciate the ability to create multiple pipelines, the Kanban view, and the ease of customization. Users also highlight the clear tracking of sales stages and the efficiency it brings to their workflow. In general, users find eWay-CRM's sales pipeline management customizable and integrated with Outlook, while they value Bigin by Zoho CRM for its visual interface and ease of use. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Bigin by Zoho CRM $7.00 Per User (Per Year) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) ### Value-for-money analysis 4.4 (822) 4.7 (730) A comparison of how reviewers evaluate the value for money provided by both eWay-CRM and Bigin by Zoho CRM indicates that eWay-CRM reviewers find it offers a reasonable price with extensive features and excellent customer support, while Bigin by Zoho CRM reviewers appreciate its affordability and user-friendly experience, particularly for small businesses. Reviewers find eWay-CRM to be cost-effective, highlighting its unlimited custom fields, free version, and reasonable pricing for its extensive features. They also appreciate the superb customer support and the ability to manage costs easily. However, some users mention that the subscription model can be confusing, and additional storage or custom programming can be costly. When it comes to Bigin by Zoho CRM, reviewers appreciate its affordability and value for small businesses, noting its user-friendly interface and essential CRM functionalities. They also value the free trial and integration with other Zoho apps. Nonetheless, some users feel that the pricing structure can be high for small businesses, and additional features or integrations often come at an extra cost. ## Integrations Popular Integrations Compare available integrations between eWay-CRM and Bigin by Zoho CRM. ### Microsoft Outlook eWay-CRM Bigin by Zoho CRM ### QuickBooks Online eWay-CRM Bigin by Zoho CRM ### Microsoft 365 eWay-CRM Bigin by Zoho CRM ### Zapier eWay-CRM Bigin by Zoho CRM ### Microsoft Teams eWay-CRM Bigin by Zoho CRM ### TeamViewer ONE eWay-CRM Bigin by Zoho CRM ### Zoho Desk eWay-CRM Bigin by Zoho CRM ### Tableau eWay-CRM Bigin by Zoho CRM Total Integrations 15 Microsoft Outlook Users report that eWay-CRM integrates seamlessly with Outlook, which they say simplifies email management, contact sharing, and project tracking, noting that it enhances communication and data synchronization. eWay-CRM Integrations (15) - [3CX](https://www.capterra.com/p/158704/3CX/) - [GPS Commander](https://www.capterra.com/p/130832/GPS-Commander/) - [Leady](https://www.capterra.com/p/153579/Leady/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Poll Everywhere](https://www.capterra.com/p/127096/Poll-Everywhere/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) Total Integrations 79 Zoho CRM Users report that they integrate Zoho CRM with Bigin by Zoho CRM for advanced data management and seamless migration, noting that Bigin is ideal for startups while Zoho CRM offers more robust features. Bigin by Zoho CRM Integrations (79) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [Acefone](https://www.capterra.com/p/264770/Acefone/) - [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) - [Anura](https://www.capterra.com/p/203045/Anura/) - [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CloudConnect](https://www.capterra.com/p/195365/CloudConnect/) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Contaque](https://www.capterra.com/p/126745/Contaque/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HoduCC](https://www.capterra.com/p/156136/HODUCC/) - [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) - [Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) - [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) - [Jive](https://www.capterra.com/p/189555/Jive/) - [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meetime](https://www.capterra.com/p/191361/Meetime/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MyOperator](https://www.capterra.com/p/159433/MyOperator/) - [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) - [NeverBounce](https://www.capterra.com/p/175437/NeverBounce/) - [NUACOM](https://www.capterra.com/p/161267/NUACOM/) - [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Ringover](https://www.capterra.com/p/169627/RingOver/) - [SanIPPBX](https://www.capterra.com/p/10020282/SanIPPBX/) - [Servetel](https://www.capterra.com/p/198854/Servetel/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) - [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) - [SparkTG VCC](https://www.capterra.com/p/137672/IVR/) - [Telecmi](https://www.capterra.com/p/191986/Telecmi/) - [TelTel](https://www.capterra.com/p/173707/TelTel/) - [The Real PBX](https://www.capterra.com/p/199867/The-Real-PBX/) - [TikTok](https://www.capterra.com/p/237591/TikTok/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) - [Voicespin](https://www.capterra.com/p/183538/Voicespin/) - [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [Wildix](https://www.capterra.com/p/218251/Wildix/) - [Xelion](https://www.capterra.com/p/197275/Xelion/) - [Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZeroBounce](https://www.capterra.com/p/169340/ZeroBounce/) - [Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) - [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) - [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) - [Zoho Directory](https://www.capterra.com/p/10014006/Zoho-Directory/) - [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/) - [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) - [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) - [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) - [Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) - [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) - [Zoho OneAuth](https://www.capterra.com/p/10020717/Zoho-OneAuth/) - [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) - [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) - [Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) - [Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/) - [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) - [Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) - [Zoho Writer](https://www.capterra.com/p/152720/Zoho-Writer/) - [Zoho ZeptoMail](https://www.capterra.com/p/236582/ZeptoMail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on eWay-CRM vs Bigin by Zoho CRM? ### Overall rating 4.5 (822) 4.7 (730) ### User interface eWay-CRM Bigin by Zoho CRM ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Bigin by Zoho CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Bigin by Zoho CRM These crm software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about eWay-CRM and Bigin by Zoho CRM to find out which one would work best for your needs. Users appreciate eWay-CRM for its strong CRM integration with Microsoft Outlook, which they say streamlines customer management and enhances sales and marketing processes. They also value its robust email management features, noting that it helps them track communication history and organize follow-ups efficiently. At the same time, Bigin by Zoho CRM is praised for being user-friendly and affordable, making it ideal for small businesses. Reviewers highlight its effective sales pipeline management tools and competitive pricing, which they find offers great value for small to mid-sized teams. As for the cons, eWay-CRM users report issues with Outlook integration, citing occasional lagging and compatibility problems. Meanwhile, Bigin by Zoho CRM users mention limited integration options with non-Zoho tools and some difficulties with setting up integrations. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Bigin by Zoho CRM NG Nabil G CEOEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale“ March 30, 2026 AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Bigin by Zoho CRM Koya M Co-Founder COOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems.“ April 13, 2026 Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Bigin by Zoho CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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