# eWay-CRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > eWay-CRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/152769-210630/eWay-CRM-vs-Kylas --- # eWay-CRM vs Kylas Sales CRM Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMKylas Sales CRM2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of eWay-CRM and Kylas Sales CRM within the crm space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. eWay-CRM 81%Fit Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.6 (196) 4.7 (268) eWay-CRM users appreciate the ability to manage and organize their contacts effectively, citing features like centralized information, easy navigation, and integration with Outlook. They value the ability to share contacts among colleagues and the comprehensive storage of customer information. However, some users mention occasional slowness in connecting to the database. Meanwhile, Kylas Sales CRM users highlight the user-friendly interface and advanced search capabilities, which they say make it easy to locate and update contacts. They also appreciate the ability to add custom fields and tags for better organization. Overall, users find eWay-CRM effective for managing contacts, while they value Kylas Sales CRM for its ease of use and customization options. Contact Management 4.5 (300) 4.8 (327) eWay-CRM users value the ability to customize contact management and appreciate the centralized database for easy access. They mention the importance of tracking customer interactions and the ease of adding detailed information. However, some users note issues with synchronization with Outlook, which they say leads to manual management. On the other hand, Kylas Sales CRM users find the contact management feature well-organized and effective for tracking customer interactions. They appreciate the integration with other tools and the ease of filtering and managing contacts. In summary, users find eWay-CRM customizable and centralized, while they value Kylas Sales CRM for its organization and integration capabilities. Lead Management 4.4 (228) 4.8 (310) eWay-CRM users appreciate the ability to manage leads from start to finish, with features like email integration and task setting. They find the customization of the lead pipeline helpful, though some users do not utilize this feature extensively. Kylas Sales CRM users, on the other hand, find lead management easy and efficient, with the ability to categorize and prioritize leads. They value the automatic capture and distribution of leads and the comprehensive tracking capabilities. Overall, users find eWay-CRM useful for managing leads, while they appreciate Kylas Sales CRM for its efficiency and automation in lead management. Sales Pipeline Management 4.2 (220) 4.8 (313) eWay-CRM users appreciate the customizable sales pipeline management, which they say can adapt to their sales funnel and provide detailed insights. They find it useful for tracking sales progress and managing customer records, though some users mention challenges with setup. Meanwhile, Kylas Sales CRM users highlight the clear and visual representation of the sales pipeline, which they find helpful for tracking progress and identifying opportunities. They value the customization options and automatic triggers, which they say enhance efficiency. In general, users find eWay-CRM customizable and detailed, while they appreciate Kylas Sales CRM for its visual clarity and efficiency in sales pipeline management. ## Pricing comparison ### Starting prices eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.4 (822) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both eWay-CRM and Kylas Sales CRM indicates that eWay-CRM reviewers find it offers a good balance of features and affordability, while Kylas Sales CRM reviewers appreciate its cost efficiency and unlimited user feature. Reviewers find eWay-CRM to be a cost-effective solution, noting its reasonable pricing for the value it provides. They appreciate the availability of a free version, which they say is sufficient for basic needs, and mention the affordable premium plans. Users also highlight the lack of extra fees for support and updates, which they find beneficial. However, some users mention that the subscription model can be confusing and the cost of additional storage and custom programming can be high. With regard to Kylas Sales CRM, reviewers find it also provides good value for money, particularly praising its unlimited user feature at no extra cost. They appreciate the affordability of the software, citing its competitive pricing and extensive features. Users highlight the cost efficiency for small and mid-sized businesses, mentioning that it helps reduce overall costs. However, some users note issues with the billing structure and additional charges for certain features, which they find less ideal. ## How does the user experience compare on eWay-CRM vs Kylas Sales CRM? ### Overall rating 4.5 (822) 4.8 (573) ### User interface eWay-CRM Kylas Sales CRM ### Customer service and support eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of eWay-CRM vs Kylas Sales CRM eWay-CRM and Kylas Sales CRM are two options for crm software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about eWay-CRM vs Kylas Sales CRM to find the best fit for you. \[[2](#source-item-2)\] Pros eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 Kylas Sales CRM Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between eWay-CRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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