--- title: "Compare CINC vs Zoho CRM 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho CRM and CINC based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152829-155928/CINC-vs-Zoho-CRM" page_type: "comparison" language: "en" --- # Zoho CRM vs CINC Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMCINC2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (249)](https://www.capterra.com/p/152829/CINC/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [6,999 reviews](#user-reviews) Positive 5,962 Neutral 781 Negative 256 [## CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (249)](https://www.capterra.com/p/152829/CINC/reviews/) Starting Price $1000.00/month Value-for-Money 3.7 Functionality 4.2 Ease of Use 4.2 Customer Service 4.2 Reviews Sentiment AY SS JG Based on [249 reviews](#user-reviews) Positive 196 Neutral 23 Negative 30 ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Data Security 4.5 Contact Management 4.4 Activity Dashboard 4.6 Contact Database 4.4 Data Import/Export 4.3 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Activity Dashboard 4.4 Contact Database 4.3 Data Import/Export 4.1 User satisfaction User satisfaction 4.3 User reviews[6,999](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.1 User reviews[249](https://www.capterra.com/p/152829/CINC/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 3.7 Customer support 4.2 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from $1000Other, Per Month - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for Designed for the real estate this solution provides agents and teams the ability to capture leads, identify now & future business, nurture leads into clients, and grow overall conversion. ## User reviews Pros & cons AD Alexandre D. Secretary General > "The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7169340) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) KA Khyan A. Senior Business Development Representative > "It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) KA Khyan A. Senior Business Development Representative > "The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) SM Sourav M. Supervisor > "The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) PRAGATI S. HR Manager > "It helps streamline customer management, track leads, and organize sales activities in an efficient way." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) SM Sourav M. Supervisor > "The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) YN Yasmine N. Customer Services Manager > "Use of the product has also enabled us to accurately forecast sales and visualise our sales pipelines." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178329) LG Laura G. Owner > "I spend hours trying to fix my bank uploads and figuring out when their service broke down. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) KA Khyan A. Senior Business Development Representative > "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) LG Laura G. Owner > "On a quarterly basis the bank links do not work. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) JR John R. Social media marketer > "We rely on it in our work and in the reports we provide due to its clarity and ease of understanding for non-specialists." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7159243) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) SG Sauve G. Sales Representative > "I really like how Zoho CRM centralize customer data and potential leads in one organized place .An" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161378) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) PRAGATI S. HR Manager > "It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) SM Sourav M. Supervisor > "Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) ICO Ilhan Can O. Senior Associate > "Sometimes we experience minor errors/glitches; e.g. search bar (does not directly go to the page when you click on the search result) and new customer profile is not saved..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6101344) Cristin H. Office manager > "The best part about Zoho CRM is it's incredible value for money and customization options." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7177143) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) Junko O. Business Consultant > "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) RR Rasilkrishnan R. Data analyst > "It is no good at customisation." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) TW Toshia W. Owner > "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) PB Prasad B. Web Developer > "Zoho's Customer support is limited while integrating third-party apps with CRM" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144) KA Khyan A. Senior Business Development Representative > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Director > "One aspect of ZOHO CRM that some users may find less favorable is its pricing structure. While it offers a free version and various pricing tiers, the cost can add up,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5077735) Cristin H. Office manager > "The platform makes tracking sales leads simple and highly effective" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7177143) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) Max P. Sales Director of Channel > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6645121) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Brand and Product Marketing lead > "Zoho dashboards with all the detailed information with some very good colours" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584486) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) Shelmith S. Admin Virtual Assistant > "The CRM has simplified my work and I have everything at a touch of a button." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6088264) AK Arif K. Executive Assitant > "The interface can feel a bit complex and overwhelming at first, especially for new users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6567360) Cris N. Founder and Creative Director > "Zoho CRM has an intuitive interface which is well laid and straightforward making it very user friendly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5057180) EJ Emily J. Sales Manager > "As a CRM newbie, the interface can seem cluttered and overwhelming at first." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) KA Khyan A. Senior Business Development Representative > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) VR Verified Reviewer business development > "Zoho CRM impresses with integrated apps, seamless integration, scalability, mobile accessibility , collaborative features and extensive support." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6039026) AM Alfred M. Consultant > "Integration with some third-party apps can be tricky and may require extra setup time." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6563316) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) RT Robert T. Marketing Director > "It can be difficult to integrate with with other applications you might already have within your organization." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6004488) Arpit P. IT Consultant > "The platform’s integration with other Zoho applications and third-party tools has helps a lot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) CW Christian W. CEO > "there is not integration testing between the different modules." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6169747) Akhtar S. Senior HR Executive > "Overall experience has been very good from transitioning from a traditional software to all-in-one tool." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178747) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) Mararia D. UIUX Designer > "What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6567270) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) VR Verified Reviewer Designer > "An easy-to-use application that provides a good overview of open items and to-do." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6526470) RB Ryan B. Software Developer > "It is very busy, in the sense that there are alot of moving parts and is not as intuitive as it could be." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5091281) DA Dana A. Managing Partner > "It was simple, reliable, and helped me stay organized." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) JG Joshua G. VP > "Simply put, It was so complicated to use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6865161) KA Khyan A. Senior Business Development Representative > "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) PB Prasad B. Web Developer > "Zoho's Customer support is limited while integrating third-party apps with CRM" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) Himaanshu L. Team Lead- Customer Success > "The customer support services need to be little improved and sometimes I notice slight lags." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6639432) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) AY Andrew Y. Realtor > "CINC has great automations and awesome integrations such as being able to push leads to the Mojo..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695674) PO Patrick O. Real Estate Broker > "I also had to request multiple changes to the AI text and email language, which felt overly..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109) SS Sydney S. Executive Assistant > "I really like CINC it makes all my prospecting, lead follow up, and SOI calling easy on one..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681192) KH Ken H. Realtor > "Adding every listing update in notes makes it too time consuming to find previous contact notes." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691219) JG Judy G. Liaison - Dialer > "The system offers much to team members who want to grow their business and offer the best..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206) JS Jackie S. Realtor Associate > "The mortgage calculator does not reflect accurate information by excluding the taxes in the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687214) CL Cyril L. Agent > "Setting up leads for agents, it’s a great way to get new clients and usually also provides the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686817) JW Jeff W. REALTOR, TEAM LEAD > "The mobile app is limited and then using the CINC website on Safari is even worse" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695259) EJ Eric J. Realtor > "If you are afraid to make a call then you will find ever way to build a wall and not use CINC. If..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333988) PM Peter M. Broker > "I think they spend too much effort developing improvements to the app rather than focusing on the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683874) OC Oliver C. Salesperson > "I have a ton of past clients from CINC though which have lead to exponential repeat and referrals." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) BB Brooke B. Realtor > "they don't connect you in real time to the client, the dialer is a pain to work" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687321) JG Judy G. Liaison - Dialer > "I also think the ability to document conversations and notes is very valuable." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) CR Christina R. Realtor > "I want more videos on best practices and tricks and tips." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686843) CS Charisse S. REALTOR > "You need training... and account usage help which was not available when I started" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690932) AW Angela W. Owner > "Helps me stay consistent with sales and leads" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681044) NS Nina S. Affiliate Broker > "Technical difficulties with site makes it difficult to manage leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853) JK Jason K. Manager > "The ability to text, call, or email in one platform is perfect for finding the medium which best..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247) PS Patrick S. Realtor > "Can’t seem to figure out how to pin a note from the mobile app." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) JS John S. Associate Realtor > "It is a complete way to contact your clients." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691133) BP Benjamin P. Operations Manager > "The request a showing feature we found is completely broken." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) MH Mary H. REALTOR® > "I like the CRM and the ability to track when I've attempted contact with a client and our..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6385002) LM Lori M. Realtor > "While we like the overall lead gen, the cost just keeps going up. When you do not have a large..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681825) KW Kyle W. Recruiter > "The per lead cost and the reliability of CINC's system is critical to my business and I can rely..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340465) PR Patricia R. Realtor > "Sometimes dialer gets stuck and I have to reload" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681244) NL Nolan L. Real Estate Agent > "My experience has been great, it's helped me be much more organized and proficient in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695500) DH Daniel H. Realtor > "there needs to be better vetting process before we get the leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681136) JE Jamie E. Realtor > "They have worked with me tirelessly to ensure I’m learning, applying and succeeding" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) BP Benjamin P. Operations Manager > "The amount of leads that actually turn into viable prospects is very low." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) NS Nina S. Affiliate Broker > "Cinc motivated me to begin a new found enthusiasm to grow my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853) BP Benjamin P. Operations Manager > "So many people accidentally request showings its kind of crazy." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) KA Kenny A. Real estate agent > "This system has enabled me to launch and expand my real estate customer base and career." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580) FC Frank C. Real Estate Associate > "Minor loading issues." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695605) AL Art L. Realtor > "I have been able to connect with 80% of the leads" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) KD Kira D. Real Estate Broker > "Can get a bit overwhelming to teach to other agents" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686848) JR John R. Agent > "I love the connection between website and CRM" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683226) LM Laura M. Director of Business Development > "One downside is the constant increase in costs, and the AI feature is not as refined as we would..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066) JO Jacquelyn O. Broker Associate > "Its comprehensive platform that allows me to step up my game in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333566) AM Andrea M. Realtor > "I received majority of bad information." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) JR Jo R. Realtor > "The clean CRM and the pretty websites. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686839) ED Elizabeth D. Client Relations manager > "Lack of ability to search by key words in clients" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344166) PW Perry W. Salesperson > "Helps me keep organized" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687023) JK Jason K. Manager > "It is impossible to use the app and see what you need to do on any given day without spending a..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247) BC Bob C. Realtor > "Good communication with my rep if I need it." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691959) PO Patrick O. Real Estate Broker > "Unfortunately, the issues persisted." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109) AM Andrea M. Realtor > "I had high hopes of receiving a good amount of leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) WP Warrick P. Broker Sales > "However, well over 20% of the phone numbers are for non-existent people." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333693) LM Laura M. Director of Business Development > "The platform ease of use, customer database and our strong relationship with the account manager..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066) DC Dhanwant C. Realtor > "very very expensive monthly fixed cost plus it is USD so for users in Canada it is very very high..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348365) JA Jan A. Broker/Team Lead > "I really like the ability to add team members and distribute the leads to each agent where they..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416) ML Matthew L. Realtor > "most registering to site provide false numbers & emails\]-AI Alex system is repetitive and doesnt..." [See full review](https://www.capterra.com/p/152829/CINC/#SoftwareAdvice___4960457) EH Ethan H. Branch Broker > "I love the volume of leads they are able to provide and the quick notifications I received that..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4955618) CL Chase L. CFO > "The Facebook or Google PPC ads that CINC runs isn't too great at generating prospects who are..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952401) SG Stephanie G. Associated Broker > "I feel the new auto-checking of phone numbers and emails is great." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344792) KA Kenny A. Real estate agent > "I would say that a negative that could happen in the future would be moving towards an AI..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580) LA Lela A. Your Realtor For Life > "The ability to automate these marketing efforts saves me countless hours, freeing up time to..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944073) MS Matt S. Owner > "There should be some AI or auto-recognition of customers entering bad data in order to enter the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952436) JA Jan A. Broker/Team Lead > "The ability to text and email from the platform and add attachments and property listings is an..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416) DK Denis K. Lead gen > "Costumer service is horrible." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6825899) OC Oliver C. Salesperson > "I definitely got a great ROI from having used it and I can honestly say it launched my career." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) AM Andrea M. Realtor > "Waste of money." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) DA Deborah A. Broker Owner > "easy to navigate, with a clean and intuitive design." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681064) WA Wade A. Real Estate Broker > "The amount of bad intell not being scrubbed and charged; I also do not like the fact that an..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4964211) OC Oliver C. Salesperson > "Great dashboard on the CRM and easy to navigate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) RC Regina C. Realtor > "Sometimes it doesn’t show properly on an excel sheet" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333371) OL Olivia L. Owner > "It allows me to host all leads in one place, and schedule follow-ups and reminders." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944519) BW Brenna W. Internet Sales manager > "does not show you automatic duplicate clients right away" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333217) JG Jessica G. Realtor > "The ROI has been worth it and will continue to use to grow my reach!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690902) CF Chris F. Realtor > "The costs are too expensive for the conversion rate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333386) PM Peter M. Broker > "great support and training." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683874) JM Joel M. Principal Broker and Owner > "Some lead territories aren’t working but that isn’t their fault" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348535) JE Jamie E. Realtor > "The customer support is outstanding!!!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) KZ Kimberlee Z. Realtor > "Text messages are limited and you are unable to put attachments from you phone them or attach..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952514) JR Jennifer R. Associate Broker > "The platform is easy to use and understand, especially for a non-tekkie person like me!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682648) TO Tasha O. Broker > "With all the changes on the site it’s hard to keep up with" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339693) PS Patrick S. Realtor > "Easy to use." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) CC Courtney C. ISA Managing Partner > "I have leads messaging me all the time now complaining about things not working." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340917) BB Brooke B. Realtor > "The database is user friendly and mostly easy to understand." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687321) RM Richard M. team owner > "lead quality has slipped dramatically over time." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339976) JC Joe C. Realtor > "Its easy to use, inputs, the website is easy to maneuver and fast (if you have excellent RAM and..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952549) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) DO Douglas O. Real Estate Agent > "Also love the clean look of the website and simplicity." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4943848) HJ Heather J. Marketing Director > "The only thing I haven't liked so far is the number of people to interface with during the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944708) JR John R. Agent > "I love the connection between website and CRM" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683226) HJ Heather J. Marketing Director > "The only thing I haven't liked so far is the number of people to interface with during the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944708) JO Jacquelyn O. Broker Associate > "Its comprehensive platform that allows me to step up my game in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333566) PjK P j K. Realtor > "Integration with our team's CRM was not available. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4954699) RK Rene K. Team Lead > "Its a very robust and comprehensive program. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333548) TG Tristan G. Agent > "Annoying trying to connect" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333471) DO Douglas O. Real Estate Agent > "I love how everything is integrated and the options I have. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4943848) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) DA Deborah A. Broker Owner > "easy to navigate, with a clean and intuitive design." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681064) JR John R. Sales > "Not at all easy to use and way to much admin oversight." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348380) OC Oliver C. Salesperson > "Great dashboard on the CRM and easy to navigate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) SC Sarah C. Realtor > "so many come in it is hard to keep up" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952617) JR Jennifer R. Associate Broker > "The platform is easy to use and understand, especially for a non-tekkie person like me!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682648) DK Denis K. Lead gen > "Costumer service is horrible." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6825899) PS Patrick S. Realtor > "Easy to use." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) ML Matthew L. Realtor > "I think they should let the customer out immediately knowing the poor quality system theyre..." [See full review](https://www.capterra.com/p/152829/CINC/#SoftwareAdvice___4960457) BC Bob C. Realtor > "Good communication with my rep if I need it." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691959) FC Francine C. Realtor > "I advise customer service that I was promised these things in the beginning and they told me that..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4962040) JE Jamie E. Realtor > "The customer support is outstanding!!!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) JR Jeremy R. Realtor > "Support sucks." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4591931) [View Reviews](https://www.capterra.com/p/152829/CINC/reviews/) ## User interface 4.31 (6,999) [CINC](https://www.capterra.com/p/152829/CINC/) 4.14 (249) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Zoho CRM Top features 32/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) CINC 12/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/152829/CINC/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports CINC is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CINC Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 CINC - By Commissions - Located in United States - Founded in 2011 ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [HouseJet](https://www.capterra.com/p/201552/Market-Maker/)[4.29 (402)](https://www.capterra.com/p/201552/Market-Maker/reviews/) $1000/month Price $0one time 4.2 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152829-201552/CINC-vs-Market-Maker) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[4.41 (564)](https://www.capterra.com/p/176447/BoldTrail/reviews/) $1000/month Price Contact vendor for pricing 4.2 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152829-176447/CINC-vs-BoldTrail) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)[3.99 (323)](https://www.capterra.com/p/152143/Top-Producer-CRM/reviews/) $1000/month Price $129/month 4.2 Features 3.9 4.2 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/152143-152829/Top-Producer-CRM-vs-CINC) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $14/month Price $250/month 4.3 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [Lofty](https://www.capterra.com/p/157457/Lofty/)[3.84 (128)](https://www.capterra.com/p/157457/Lofty/reviews/) $1000/month Price Contact vendor for pricing 4.2 Features 3.9 4.2 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/152829-157457/CINC-vs-Lofty) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [Sell.Do](https://www.capterra.com/p/151826/Sell-Do/)[4.69 (134)](https://www.capterra.com/p/151826/Sell-Do/reviews/) $1000/month Price $34.99/month 4.2 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/151826-152829/Sell-Do-vs-CINC) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [CINC](https://www.capterra.com/p/152829/CINC/)[4.14 (249)](https://www.capterra.com/p/152829/CINC/reviews/) vs [BoomTown](https://www.capterra.com/p/151892/BoomTown/)[4.46 (239)](https://www.capterra.com/p/151892/BoomTown/reviews/) $1000/month Price $1000/month 4.2 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/151892-152829/BoomTown-vs-CINC)