# Compare CINC vs Zoho CRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho CRM and CINC based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152829-155928/CINC-vs-Zoho-CRM

---

# Zoho CRM vs CINC Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho CRMCINC2/4 selected

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

[CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (248)](https://www.capterra.com/p/152829/CINC/reviews/)

[## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [6,973 reviews](#user-reviews)

Positive

5,938

Neutral

782

Negative

253

[## CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (248)](https://www.capterra.com/p/152829/CINC/reviews/)

Starting Price

$1000.00/month

Value-for-Money

3.7

Functionality

4.2

Ease of Use

4.2

Customer Service

4.2

Reviews Sentiment

EJ

AY

JK

Based on [248 reviews](#user-reviews)

Positive

196

Neutral

23

Negative

29

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 17,542 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Data Security

4.5

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.3

Activity Dashboard

4.6

71%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.2

Sales Pipeline Management

5.0

Activity Dashboard

4.4

User satisfaction

User satisfaction

4.3

User reviews[6,973](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.3

Customer support

4.1

User satisfaction

4.1

User reviews[248](https://www.capterra.com/p/152829/CINC/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

3.7

Customer support

4.2

Price starts from

Price starts from

$14Per User, Per Month

-   Free version
-   Free trial

Price starts from

$1000Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

Best for

Designed for the real estate this solution provides agents and teams the ability to capture leads, identify now & future business, nurture leads into clients, and grow overall conversion.

## User reviews

Pros & cons

VR

Verified Reviewer

Project Analyst

> "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263)

Joseph T.

CEO

> "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111)

RS

Radha S.

Legal Assistant

> "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

VR

Verified Reviewer

Ceo

> "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569)

Harshul S.

Senior. Technical Support Specialist for Network Operations

> "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806)

RS

Radha S.

Legal Assistant

> "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

RS

Radha S.

Legal Assistant

> "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

VR

Verified Reviewer

Commercial manager

> "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808)

VR

Verified Reviewer

Project Analyst

> "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263)

AS

AJ S.

CIO - Chief Information Officer

> "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

VR

Verified Reviewer

Travel Consultant

> "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940)

AS

AJ S.

CIO - Chief Information Officer

> "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

AS

Alan S.

IT Project Manager

> "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282)

DM

David M.

Technical Support Engineer

> "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659)

EW

Evangeline W.

Small Business Owner

> "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596)

AS

AJ S.

CIO - Chief Information Officer

> "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

CC

Connor C.

Data Analyst

> "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584)

RS

Radha S.

Legal Assistant

> "Some areas of the interface can feel a bit dense, which may slow down new users initially."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

KK

Krishna K.

Admin

> "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719)

RR

Rasilkrishnan R.

Data analyst

> "It is very hard to create new developments inside zoho with is not default in Zoho"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401)

CC

Connor C.

Data Analyst

> "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584)

VR

Verified Reviewer

Marketing Manager

> "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

Joseph T.

CEO

> "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111)

AS

Abhishek S.

Ops Manager

> "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933)

VR

Verified Reviewer

Travel Consultant

> "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940)

MRUR

MD RIAJ UDDIN R.

Marketing Manager

> "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669)

AM

Andrea M.

Academic Director

> "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support,..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176)

FH

Firas H.

Manager information systems

> "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114)

MS

Mallory S.

Clinical Operations Manager

> "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287)

EJ

Emily J.

Sales Manager

> "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866)

VR

Verified Reviewer

HR and Admin Manager

> "According to me the only con is - Content management limitations - Data import and data export limitations only."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720)

GC

GODWILL C.

Customer Care Representative

> "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304)

PB

Philip B.

Operations Manager

> "Impossible to get a timely or logical response to an obvious problem caused by Zoho."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331)

Arpit P.

IT Consultant

> "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299)

VR

Verified Reviewer

Recruitment Specialist

> "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

PS

Peter S.

Director

> "Not keen on having to visit separate window for each module."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821)

Hemant A.

Data Analyst

> "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716)

DJL

David J. L.

Creative Production Manager

> "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187)

MS

Mallory S.

Clinical Operations Manager

> "I like the various features within to help keep the team organized and easily locate our client's information."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287)

NP

Narender P.

Pre-sales consultant

> "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893)

Jamie Morgan W.

Sales Associate

> "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

SS

Shenella S.

Business Development Executive

> "The system tends to lag at times."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824)

VR

Verified Reviewer

Business Analyst

> "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377)

KO

Katie O.

Admin Assistant

> "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682)

VR

Verified Reviewer

Owner

> "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581)

VR

Verified Reviewer

Executive Assistant

> "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626)

GC

GODWILL C.

Customer Care Representative

> "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304)

VR

Verified Reviewer

VP of Marketing

> "Zoho CRM feels clunky and overly complex for daily email marketing use."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6846480)

AMM

Asan Mohammed M.

STRUCTURE DESIGN

> "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394)

MK

Megan K.

Senior Marketing Manager

> "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858)

Junko O.

Business Consultant

> "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301)

OA

Okan A.

Director

> "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315)

AS

AJ S.

CIO - Chief Information Officer

> "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

EH

Erin H.

Office Manager

> "There were frequent connectivity issues where employees we unable to access app."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372)

VR

Verified Reviewer

Care Nvaigator

> "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911)

TW

Toshia W.

Owner

> "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855)

Jamie Morgan W.

Sales Associate

> "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

DA

Dana A.

Managing Partner

> "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity.""

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

OP

Orla P.

Head of Sales

> "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281)

MW

Mark W.

Owner

> "I like how I can sign and avoid paying for extra features on my other current platforms."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7076431)

NP

Nikita P.

IT-Developer

> "The mobile app also lacks some key desktop features."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200)

Junko O.

Business Consultant

> "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301)

DG

David G.

Head of Commercial Growth and Partnerships

> "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703)

TW

Toshia W.

Owner

> "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855)

AS

Abhishek S.

Ops Manager

> "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933)

MT

Morton T.

CEO

> "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318)

FR

Farheen R.

Senior Manager- New Business

> "The reminders that we set only appears as web-based push notifications and I often tends to lose it."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851)

MT

Morton T.

CEO

> "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318)

AMM

Asan Mohammed M.

STRUCTURE DESIGN

> "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394)

NP

Nikita P.

IT-Developer

> "Workflow automation, email integration, and the intuitive Kanban view save us hours each week."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200)

OA

Okan A.

Director

> "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315)

Harshul S.

Senior. Technical Support Specialist for Network Operations

> "What I like most about Zoho CRM is how easy it is to track contacts and deals in one place."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806)

PG

Praveen G.

Assistant manager

> "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098)

Hemant A.

Data Analyst

> "Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716)

DD

Danielle D.

Inside Sales

> "At times emails won't go through and the space isn't large enough to send multiple files."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458)

ST

Samreen T.

Director

> "Without needing a significant investment, it has improved team productivity and streamlined our sales process."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7130572)

VR

Verified Reviewer

Care Nvaigator

> "There are major limitations in what you can do / access / change"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911)

[View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

EJ

Eric J.

Realtor

> "If you are afraid to make a call then you will find ever way to build a wall and not use CINC. If you understand..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333988)

PO

Patrick O.

Real Estate Broker

> "I also had to request multiple changes to the AI text and email language, which felt overly aggressive and not..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109)

AY

Andrew Y.

Realtor

> "CINC has great automations and awesome integrations such as being able to push leads to the Mojo dialer."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695674)

KH

Ken H.

Realtor

> "Adding every listing update in notes makes it too time consuming to find previous contact notes."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691219)

JK

Jason K.

Manager

> "The ability to text, call, or email in one platform is perfect for finding the medium which best suits each lead."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247)

JS

Jackie S.

Realtor Associate

> "The mortgage calculator does not reflect accurate information by excluding the taxes in the payment."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687214)

MH

Mary H.

REALTOR®

> "I like the CRM and the ability to track when I've attempted contact with a client and our conversations."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6385002)

LM

Laura M.

Director of Business Development

> "One downside is the constant increase in costs, and the AI feature is not as refined as we would like"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066)

KW

Kyle W.

Recruiter

> "The per lead cost and the reliability of CINC's system is critical to my business and I can rely on them 100% to..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340465)

JW

Jeff W.

REALTOR, TEAM LEAD

> "The mobile app is limited and then using the CINC website on Safari is even worse"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695259)

SS

Sydney S.

Executive Assistant

> "I really like CINC it makes all my prospecting, lead follow up, and SOI calling easy on one platform that meets..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681192)

ED

Elizabeth D.

Client Relations manager

> "Lack of ability to search by key words in clients"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344166)

JG

Judy G.

Liaison - Dialer

> "The system offers much to team members who want to grow their business and offer the best possible service to..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206)

JK

Jason K.

Manager

> "It is impossible to use the app and see what you need to do on any given day without spending a minute adjusting..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247)

KA

Kenny A.

Real estate agent

> "This system has enabled me to launch and expand my real estate customer base and career."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580)

PM

Peter M.

Broker

> "I think they spend too much effort developing improvements to the app rather than focusing on the core of lead..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683874)

CL

Cyril L.

Agent

> "Setting up leads for agents, it’s a great way to get new clients and usually also provides the details of what..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686817)

BB

Brooke B.

Realtor

> "they don't connect you in real time to the client, the dialer is a pain to work"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687321)

JO

Jacquelyn O.

Broker Associate

> "Its comprehensive platform that allows me to step up my game in my business."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333566)

AL

Art L.

Realtor

> "Template a little hard to navigate and the search is a little hard too"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007)

LM

Laura M.

Director of Business Development

> "The platform ease of use, customer database and our strong relationship with the account manager have made it our..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066)

CS

Charisse S.

REALTOR

> "You need training... and account usage help which was not available when I started"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690932)

JA

Jan A.

Broker/Team Lead

> "I really like the ability to add team members and distribute the leads to each agent where they can have their own..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416)

WP

Warrick P.

Broker Sales

> "However, well over 20% of the phone numbers are for non-existent people."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333693)

EH

Ethan H.

Branch Broker

> "I love the volume of leads they are able to provide and the quick notifications I received that allow me to begin..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4955618)

NS

Nina S.

Affiliate Broker

> "Technical difficulties with site makes it difficult to manage leads."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853)

OC

Oliver C.

Salesperson

> "I have a ton of past clients from CINC though which have lead to exponential repeat and referrals."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935)

PS

Patrick S.

Realtor

> "Can’t seem to figure out how to pin a note from the mobile app."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006)

SG

Stephanie G.

Associated Broker

> "I feel the new auto-checking of phone numbers and emails is great."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344792)

BP

Benjamin P.

Operations Manager

> "The request a showing feature we found is completely broken."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258)

JG

Judy G.

Liaison - Dialer

> "I also think the ability to document conversations and notes is very valuable."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206)

LM

Lori M.

Realtor

> "While we like the overall lead gen, the cost just keeps going up. When you do not have a large team, it's hard..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681825)

LA

Lela A.

Your Realtor For Life

> "The ability to automate these marketing efforts saves me countless hours, freeing up time to focus on building..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944073)

DC

Dhanwant C.

Realtor

> "very very expensive monthly fixed cost plus it is USD so for users in Canada it is very very high cost per month"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348365)

JA

Jan A.

Broker/Team Lead

> "The ability to text and email from the platform and add attachments and property listings is an important feature."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416)

ML

Matthew L.

Realtor

> "most registering to site provide false numbers & emails\]-AI Alex system is repetitive and doesnt enhance dialogue..."

[See full review](https://www.capterra.com/p/152829/CINC/#SoftwareAdvice___4960457)

CR

Christina R.

Realtor

> "I want more videos on best practices and tricks and tips."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686843)

CL

Chase L.

CFO

> "The Facebook or Google PPC ads that CINC runs isn't too great at generating prospects who are likely to buy or..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952401)

OL

Olivia L.

Owner

> "It allows me to host all leads in one place, and schedule follow-ups and reminders."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944519)

KA

Kenny A.

Real estate agent

> "I would say that a negative that could happen in the future would be moving towards an AI generated Central..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580)

CL

Chase L.

CFO

> "I like the CRM side of CINC with action plans for easily navigating new buyers or sellers from signed agreement to..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952401)

PR

Patricia R.

Realtor

> "Sometimes dialer gets stuck and I have to reload"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681244)

RP

Ryan P.

Broker Owner

> "My sales rep, onboarding rep, success manager, and continued rep are what keep us here."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333276)

MS

Matt S.

Owner

> "There should be some AI or auto-recognition of customers entering bad data in order to enter the site…or at least..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952436)

JC

Joy C.

Realtor

> "Cinc has helped me grow my business and maintain great records."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344181)

WA

Wade A.

Real Estate Broker

> "The amount of bad intell not being scrubbed and charged; I also do not like the fact that an extra charge is being..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4964211)

AW

Angela W.

Owner

> "Helps me stay consistent with sales and leads"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681044)

RC

Regina C.

Realtor

> "Sometimes it doesn’t show properly on an excel sheet"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333371)

SG

Stephanie G.

Associated Broker

> "I feel the information of the lead and the speed to lead and follow up is great"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344792)

DH

Daniel H.

Realtor

> "there needs to be better vetting process before we get the leads."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681136)

AD

Annie D.

Realtor

> "From the introduction with \[sensitive content hidden\], implementation with \[sensitive content hidden\] and training..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4943819)

BW

Brenna W.

Internet Sales manager

> "does not show you automatic duplicate clients right away"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333217)

DF

Debbie F.

REALTOR®

> "Best thing is the MLS feed to my site. "

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333302)

BP

Benjamin P.

Operations Manager

> "The amount of leads that actually turn into viable prospects is very low."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258)

JS

John S.

Associate Realtor

> "It is a complete way to contact your clients."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691133)

PO

Patrick O.

Real Estate Broker

> "Unfortunately, the issues persisted."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109)

SP

Sonya P.

Director of Operations

> "They are so kind and helpful. If they don't have the answer to my question they get to the bottom of it as quickly..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344184)

CF

Chris F.

Realtor

> "The costs are too expensive for the conversion rate."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333386)

DMB

D Michael B.

Team Leader

> "While we made good money utilizing CINC, I will continue to look for another platform that gives me a return on..."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952577)

JM

Joel M.

Principal Broker and Owner

> "Some lead territories aren’t working but that isn’t their fault"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348535)

NL

Nolan L.

Real Estate Agent

> "My experience has been great, it's helped me be much more organized and proficient in my business."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695500)

BP

Benjamin P.

Operations Manager

> "So many people accidentally request showings its kind of crazy."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258)

RK

Rene K.

Team Lead

> "So much better than an excel spread sheet or any other options that I have reviewed"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333548)

KZ

Kimberlee Z.

Realtor

> "Text messages are limited and you are unable to put attachments from you phone them or attach listings."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952514)

PjK

P j K.

Realtor

> "The filter capabilities are tremendous for organizing and categorizing contacts/leads"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4954699)

TO

Tasha O.

Broker

> "With all the changes on the site it’s hard to keep up with"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339693)

JE

Jamie E.

Realtor

> "They have worked with me tirelessly to ensure I’m learning, applying and succeeding"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888)

CC

Courtney C.

ISA Managing Partner

> "I have leads messaging me all the time now complaining about things not working."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340917)

NS

Nina S.

Affiliate Broker

> "Cinc motivated me to begin a new found enthusiasm to grow my business."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853)

RM

Richard M.

team owner

> "lead quality has slipped dramatically over time."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339976)

SD

Staci D.

Agent

> "Live Cinc, It has helped me establish my RE career. "

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339626)

SC

Susan C.

Owner/Broker

> "Slow to roll out features, video is cumbersome, lead quality has become very low as more agents in area use CINC."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952429)

AL

Art L.

Realtor

> "I have been able to connect with 80% of the leads"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007)

FC

Frank C.

Real Estate Associate

> "Minor loading issues."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695605)

JR

John R.

Agent

> "I love the connection between website and CRM"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683226)

KD

Kira D.

Real Estate Broker

> "Can get a bit overwhelming to teach to other agents"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686848)

JR

Jo R.

Realtor

> "The clean CRM and the pretty websites. "

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686839)

BP

Brian P.

Realtor

> "Also the cost of the platform is higher than most."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344182)

PW

Perry W.

Salesperson

> "Helps me keep organized"

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687023)

MH

Mary H.

REALTOR®

> "It just shows appointment expired."

[See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6385002)

[View Reviews](https://www.capterra.com/p/152829/CINC/reviews/)

## User interface

4.31 (6,973)

[CINC](https://www.capterra.com/p/152829/CINC/)

4.15 (248)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Zoho CRM

Top features

40/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features)

CINC

20/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/152829/CINC/#features)

### Recognition

Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports

CINC is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Zoho CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CINC

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho CRM

-   By Zoho
-   Located in United States
-   Founded in 1996

CINC

-   By Commissions
-   Located in United States
-   Founded in 2011

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Contact vendor for pricing

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[CINC](https://www.capterra.com/p/152829/CINC/)[4.15 (248)](https://www.capterra.com/p/152829/CINC/reviews/)

vs

[Lofty](https://www.capterra.com/p/157457/Lofty/)[3.86 (127)](https://www.capterra.com/p/157457/Lofty/reviews/)

$1000/month

Price

Contact vendor for pricing

4.2

Features

3.9

4.2

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/152829-157457/CINC-vs-Lofty)

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$14/month

Price

$19/month

4.3

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM)

[CINC](https://www.capterra.com/p/152829/CINC/)[4.15 (248)](https://www.capterra.com/p/152829/CINC/reviews/)

vs

[Sell.Do](https://www.capterra.com/p/151826/Sell-Do/)[4.69 (134)](https://www.capterra.com/p/151826/Sell-Do/reviews/)

$1000/month

Price

$34.99/month

4.2

Features

4.6

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/151826-152829/Sell-Do-vs-CINC)

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$14/month

Price

$14.99/month

4.3

Features

4.6

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing)

[CINC](https://www.capterra.com/p/152829/CINC/)[4.15 (248)](https://www.capterra.com/p/152829/CINC/reviews/)

vs

[BoomTown](https://www.capterra.com/p/151892/BoomTown/)[4.46 (239)](https://www.capterra.com/p/151892/BoomTown/reviews/)

$1000/month

Price

$1000/month

4.2

Features

4.4

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/151892-152829/BoomTown-vs-CINC)