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ServiceNow IT Service Management vs Notion: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 5,211 reviews from Knowledge Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
4.8
Content Management
4.4
Alerts/Notifications
NA
Communication Management
NA
Access Controls/Permissions
4.4
% Fit
Missing features
Feature ratings
Knowledge Base Management
4.7
Content Management
4.6
Alerts/Notifications
NA
Communication Management
4.5
Access Controls/Permissions
4.3
User satisfaction
4.5
User reviews35
Ease of use
4.3
Functionality
4.6
Value for money
4.1
Customer support
4.4
4.7
User reviews2,470
Ease of use
4.3
Functionality
4.6
Value for money
4.6
Customer support
4.4
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

Notion is a tool for teams and companies that want a better way to manage knowledge, projects, documents, and collaboration. Individuals can also use the product for notes and organizing their lives.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Michael C
VP of Marketing
5.0

Michael C.: Hi, I'm Michael. I'm Vice President of Marketing at KORONA POS, and I give Notion a five out of five. Prior to Notion we were using Monday. Monday served our purposes pretty well. It's a decent platform for task management and project management, but some of the user experience and tracking of different projects fell a little short, so we switched to Notion and it's been great ever since. We decided to go with Notion one, it has a great reputation online. Product reviews across the board are solid. Two, we had a few team members internally who used Notion just privately and really, really liked it. So made it a pretty easy decision. It was affordable to try out, and we stuck with it since. Getting started with Notion was remarkably easy. The onboarding process was simple. We were able to have a free trial just to make sure that we liked it, but then once going live, getting the information and projects started was quite easy on my end as the administrator and then all of our users being able to navigate it themselves and update certain projects, add comments, attach files, anything like that. Super simple. So there was next to no learning curve. Before getting Notion for us, we had used a few different platforms for project and task management. All of them kind of came with slight hurdles and hiccups that files weren't being attached correctly or a project had been updated. Somebody had made a comment, but that it didn't reflect properly. So once we got Notion, tracking all of our content production for our blog, tracking different tasks within the marketing department, tracking video production became a lot easier. So if anything, we just wish that we would've made the switch to Notion sooner.

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User interface
No videos provided by vendor
186596 video thumbnail}
1 Video
No screenshots provided by vendor
186596
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ServiceNow IT Service Management

7/36
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Calendar Management
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Live Chat
  • Multi-Language
  • Reporting & Statistics
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
  • Access Controls/Permissions
  • Catalog Management
  • Collaboration Tools
  • Content Management
  • Decision Support
  • Knowledge Base Management
  • Self Service Portal
See All features
Hide Knowledge Management Software Features -

Notion

Top Features
24/36
Show Knowledge Management Software Features +
ServiceNow IT Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Notion
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceNow IT Service Management
  • By ServiceNow
  • Located in United States
  • Founded in 2012
Notion
  • By Notion Labs
  • Located in United States
  • Founded in 2013
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