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Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.
Customer Service, Customer Success, Client Services, Customer support
They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.
All I have to do is open my Gmail interface and try to work from there to realize that I would be lost without Missive.
Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.
Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost.
Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have.
Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.
Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.
No quote/reply feature on chat. No ticks of message read on chat.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.
TimetoReply - the Information I Want and the Information I'm Confused By.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.
The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.
Prioritize real-user-identified key features according to your needs to find your best fit.
Missive
Top Featurestimetoreply
Missive
timetoreply
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