# Compare Missive vs WhatsApp 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Missive and WhatsApp based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152884-180345/Missive-vs-WhatsApp

---

# Missive vs WhatsApp Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MissiveWhatsApp2/4 selected

[Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

[## Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/)

Starting Price

$18.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [184 reviews](#user-reviews)

Positive

182

Neutral

2

Negative

0

[## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.3

Reviews Sentiment

Based on [16,400 reviews](#user-reviews)

Positive

15,714

Neutral

572

Negative

114

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 14,335 reviews from team communication software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Email Management

4.7

File Management

NA

Project Management

4.7

Real-Time Chat

4.6

Mobile Access

4.7

66%Fit

Missing features

Feature ratings

Email Management

NA

File Management

NA

Project Management

4.3

Real-Time Chat

4.8

Mobile Access

4.8

User satisfaction

User satisfaction

4.9

User reviews[184](https://www.capterra.com/p/152884/Missive/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

User satisfaction

4.7

User reviews[16,400](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.3

Price starts from

Price starts from

$18Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

Best for

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

## User reviews

Pros & cons

AK

Amit K.

Engineer

> "There are a lot of players in this space, but Missive does one thing (shared mailbox) really well; the collaborative drafts with real-time editing (like a shared..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7110666)

AA

Asim A.

Property Manager

> "Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163890)

SM

Shantal M.

Administrative Assistant

> "I especially like being able to assign conversations and leave internal comments, as it helps keep everything organized and transparent. While it did take a bit of..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

Sushil Kumar P.

Investment Analyst

> "The old setup had everyone working from separate inboxes which meant clients occasionally got conflicting answers about the same invoice from different people."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867)

VR

Verified Reviewer

Financial Analyst

> "We can work on client responses together, drop feedback in the comments section, and get everyone on the same page before anything goes out. Plus the automatic..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873)

Amit G.

Marketing Manager

> "Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

AS

Ankit S.

Financial Analyst

> "Missive is a great collaboration-focused messaging tool for teams that manage emails together. Once you get familiar with it, it significantly improves visibility,..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7092479)

SK

Saurav K.

Accountant

> "Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824)

DK

Dilranjan K.

Cloud Infrastructure Engineer

> "The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165259)

JK

Jason K.

Founder

> "Lack of easy embeddable chat widget, no help documentation feature, Slack integration not available I think"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7111076)

Himshikha S.

Legal Assistant

> "Writing emails together in real-time is definitely the killer feature. Whether it's partner outreach or any message that needs precise language, building it as a..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614)

SM

Sakshi M.

Logistics Coordinator

> "Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165318)

LDM

Lara Dominique M.

Sales Admin and Business Development

> "It allows everyone involved in a conversation to easily stay in the loop, backread, and collaborate without needing to forward emails or manually update each other."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7139795)

JB

James B.

Founder.

> "Took a little getting used to initially - took me ages to figure out how to use the sidebar effectively - it thinks slightly differently to a standard email client."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7128631)

Anil G.

Cloud Engineer

> "I really appreciate being able to see the complete payment discussion history with each client - helps me understand their payment patterns and approach..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7126317)

Jai Prakash R.

IT Support Specialist

> "The attachment preview sometimes struggles with certain PDF formats, so I "

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7124236)

Margot M.

Coworking Manager

> "This tool is incredibly useful for ensuring collaboration within a single team: shared mailbox and individual mailboxes, assignment of emails based on projects..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7037088)

AS

Aryan S.

Web Designer

> "So it's really full packed of features at the beginning could be a little overwhelming and you would probably not use the full potential of it."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112571)

DG

Danilo G.

Commercialista

> "The API connectivity, focused inbox, ability to “pin” discussions with links, and the sharing of entire conversations (including team comments) help us keep track..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912)

Sneha K.

Fleet Manager

> "Before, client stuff was all over the place and we'd occasionally do the same work twice or give clients conflicting guidance."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7114572)

Sushil Kumar P.

Investment Analyst

> "Being able to close out conversations once an invoice is settled keeps everything tidy and stops resolved stuff from cluttering up the workspace."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867)

SM

Shantal M.

Administrative Assistant

> "The interface gets cluttered, and notifications can be easy to miss sometimes."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

SK

Saurav K.

Accountant

> "Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824)

Himshikha S.

Legal Assistant

> "Reporting capabilities are pretty basic."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614)

Amit G.

Marketing Manager

> "Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

RS

Ryan S.

Director of Events

> "We needed to switch email platforms in 24 hours because Front removed the ability to sync with Gmail."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6715957)

VR

Verified Reviewer

Operations Manager

> "Missive makes shared inbox management very easy and improves team collaboration through internal comments, assignments, and clear ownership of emails."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7142571)

LE

Lillian E.

Retail Growth Manager

> "All of the different inboxes can get confusing."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7140300)

JW

Julie W.

owner

> "One of my favorite features is how I can save template responses and pull them into an email with a hashtag and the title."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7048004)

Amit G.

Marketing Manager

> "It's a minor inconvenience but happens often enough to be noticeable."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

Raghav M.

Marketing Analyst

> "Being able to set up different inboxes for each function but access them all from the same platform keeps things way more manageable than our old setup."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136560)

AD

Angel D.

HR-Admin

> "Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6521813)

AK

Amit K.

Engineer

> "Great if you're looking for a tool that does one thing really well (shared mailbox), but if you're looking for all-in-one platforms with fancy AI automations, there..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7110666)

LB

Linka B.

Customer Service

> "Chat GPT integration doesn't allow custom GPT programming."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6687969)

Max B.

Msc. Operations Management and Consulting

> "I have been doubting recently between Spark en Missive, but given Missive's extra and stable functionality over Spark combined with its reasonable pricing it is an..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7078379)

PB

Paul B.

CIO, CTO

> "The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects which..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770)

YUDHVEER S.

Hotel Manager

> "It has significantly improved organization compared to our previous setup, which relied on multiple individual email accounts and forwarded messages."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7132890)

MC

Marios C.

Web Development, Digital Services

> "I dont think it will be easy to make a transition from easy to another app."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7106790)

VR

Verified Reviewer

Financial Analyst

> "Training new reps has gotten way easier too since they can watch how our experienced sellers handle client communication and learn from actual examples."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873)

MJ

Maria J.

Operations Manager

> "Unable to send secure emails, need more visibility of team labels"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6285493)

DG

Danilo G.

Commercialista

> "The app keeps all our teams and collaborators on track, and the responsive, skilled support team makes it a reliable choice for any professional environment."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912)

VR

Verified Reviewer

Full Stack Product Engineer

> "Search and filtering feature is not very powerful, and quite slow"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6202181)

AS

Akash S.

Training Coordinator

> "I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164689)

MC

Miguel C.

CEO

> "It misses the print option with the chat conversations"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___5088084)

Thomas C.

civil engineer

> "I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared inbox..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6508093)

PB

Paul B.

CIO, CTO

> "The lack of phone or chat support!"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770)

GG

Gaurav G.

Account Executive

> "I love being able to close conversations once invoices are settled - keeps our workspace neat and tidy."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7119131)

JF

Jonathan F.

Vice President of Business Development

> "The cost. "

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6179841)

MS

Muskan S.

Operations Manager

> "The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164576)

Dylan T.

Operations Manager

> "We were losing conversations and context."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___3646209)

VR

Verified Reviewer

Research Analyst

> "It works well for tracking ongoing conversations and making sure no one replies twice."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7141004)

Phil L.

Co-founder

> "What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2743943)

SM

Shantal M.

Administrative Assistant

> "What I like most about Missive is how it keeps team communication and emails in one place."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

CF

Chris F.

VP/GM

> "We tried it out but it didn't have all the features we were looking for."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2993966)

[View Reviews](https://www.capterra.com/p/152884/Missive/reviews/)

Maragaret L.

Owner

> "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974)

VR

Verified Reviewer

IT Service Desk Analyst

> "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164)

Michael Z.

Owner

> "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

VR

Verified Reviewer

Team Lead

> "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

CT

Cameron T.

IT Service Desk Analyst

> "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479)

VR

Verified Reviewer

Software Engineer

> "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

Eromal R.

Network Senior Operations Specialist Americas

> "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

AG

Amita G.

Learning and Development Coordinator

> "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026)

SH

Sophia H.

Patient Care Coordinator

> "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246)

SB

Scott B.

Electrician

> "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576)

Cristin H.

Office manager

> "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164)

Seppe H.

Head of IT

> "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

VR

Verified Reviewer

Team Lead

> "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

SM

Shriya M.

Assistant Trainee

> "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

SH

Sophia H.

Patient Care Coordinator

> "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246)

VR

Verified Reviewer

Computer Engineer

> "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622)

VR

Verified Reviewer

Software Engineer

> "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

RS

Ravindra S.

Owner

> "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972)

JEP

Jennifer Elizabeth P.

Backend Developer

> "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321)

MGB

Mary Grace B.

Dance Instructor

> "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747)

Eromal R.

Network Senior Operations Specialist Americas

> "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

Maisie C.

owner

> "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363)

GA

Gauri A.

Senior HR Manager

> "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920)

TW

Therrin W.

Tutor

> "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377)

Seppe H.

Head of IT

> "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

CR

Cort R.

Data Analyst

> "Some limited functionality with group messaging and integration with data products limits it at times."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978)

Bishal S.

relationship manager

> "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862)

CK

Christina K.

Manager

> "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it ourselves."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080)

KL

Kat L.

Undisclosed

> "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291)

VR

Verified Reviewer

Software Engineer

> "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

JA

Jess A.

Creative designer.

> "I like the video calls and the group chats too which allow to send messages to multiple people at the same time"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716)

DC

Daniel C.

Benefits and Compliance Manager

> "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045)

Kassidy K.

Chiropractor

> "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990)

VR

Verified Reviewer

Team leader

> "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

MW

Marita W.

Realtor

> "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343)

Zeeshan N.

Site Executive Officer

> "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925)

TP

Tomica P.

Supervisor

> "It allows me to create as many group chats as possible and keep all the information within them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782)

Portia A.

Nurse

> "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665)

Bliss B.

Administrative assistant Creative

> "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498)

KW

Kayla W.

hr

> "sometimes there are connection issues when audio and video calling people the signal is not as strong"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825)

AM

Andy M.

NA

> "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110)

Michael Z.

Owner

> "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

VR

Verified Reviewer

Team leader

> "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

MN

Melissa N.

Owner

> "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782)

SM

Shriya M.

Assistant Trainee

> "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

AM

Ahmed M.

Freelancer

> "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365)

VR

Verified Reviewer

Digital coordinator

> "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964)

WR

Will R.

SR. HR Operations Specialist

> "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420)

ANJ

Aja Nurse J.

Student Leader

> "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822)

KF

Kelvin F.

Owner

> "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975)

RS

Ravindra S.

Owner

> "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972)

Cynthia R.

Therapist

> "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950)

OB

Oluwatobi B.

Graduate Teaching Assistant

> "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771)

BT

Brianna T.

Lead Editor

> "Unfortunately you have to go into the settings and individually mute large group chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241)

Lauren F.

Legal Secretary

> "I love the fairly new status feature where you can post images for all your contacts to see."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668)

PP

Pronay P.

Consultant

> "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389)

Cristin H.

Office manager

> "WhatsApp serves a highly efficient real-time communication platform for small teams and client management."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164)

SK

Sam K.

Projects manager

> "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498)

EJ

Ethan J.

Auditor

> "The app allows for video calls and mobile calls using internet instead of data."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105)

RM

Rachael M.

Healthcare Entrepreneur

> "Sometimes notifications stop working and you need to uninstall and reinstall the app."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097)

RH

Ramona H.

Owner

> "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094)

CSL

Charles-Stephen L.

CYM Media Generalist

> "You can lose data without realizing it thanks to the disappearing messages option."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889)

VR

Verified Reviewer

Team leader

> "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

RJ

Rashaad J.

Junior A and R Associate

> "Information can quickly be lost in conversations if ephemeral messages are enabled."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261)

MK

Maik K.

Content Creator

> "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

SRF

Sara Ruth F.

Manager

> "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

Andrew B.

Managing Director

> "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. "

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059)

Kian K.

Sales Manager

> "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041)

IA

Islam A.

free lancer

> "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307)

BA

BISHNU A.

Project Engineer

> "The quality of the images or even videos seem a bit off compared to say like Viber."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398)

SRF

Sara Ruth F.

Manager

> "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

Parker W.

Teacher

> "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909)

KKF

Keise Kethlen F.

Home office

> "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370)

Ragupathy S.

Freelancer

> "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077)

Stephanie W.

Owner

> "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513)

MK

Maik K.

Content Creator

> "There is no way to post status videos longer than30 seconds."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

SR

Sam R.

Residency Program Administrator

> "I especially love the voice message feature, where you can convey a good amount of information without typing a novel."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366)

KL

Kat L.

Undisclosed

> "One downside of WhatsApp is that customer support can be slow or limited when problems occur."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291)

Eromal R.

Network Senior Operations Specialist Americas

> "The chat interface is clean and allows for easy organization with pinned chats and group management."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

Bishal S.

relationship manager

> "Connectivity: The app needs internet, and that may be a problem in low connection places."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862)

[View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/)

## User interface

[Missive](https://www.capterra.com/p/152884/Missive/)

4.90 (184)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

4.69 (16,400)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity/News Feed

120

Important

Missive

Top features

28/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/152884/Missive/#features)

WhatsApp

14/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/180345/WhatsApp/#features)

### Recognition

Missive is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value CollaborationSoftware (2022) 

WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Live ChatSoftware (2026) 

### Deployment & support

Missive

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

WhatsApp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Missive

-   By Missive
-   Located in Canada
-   Founded in 2015

WhatsApp

-   By WhatsApp
-   Located in United States
-   Founded in

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