--- title: "Compare Missive vs WhatsApp 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Missive and WhatsApp based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152884-180345/Missive-vs-WhatsApp" page_type: "comparison" language: "en" --- # Missive vs WhatsApp Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MissiveWhatsApp2/4 selected [Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [## Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/) Starting Price $14.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [184 reviews](#user-reviews) Positive 182 Neutral 2 Negative 0 [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,466 reviews](#user-reviews) Positive 15,777 Neutral 574 Negative 115 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### ActiveCampaign 4.6 (2,569) * * * Starting Price $15.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 8,466 reviews from team communication software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Missing features Feature ratings Email Management 4.7 File Management NA Project Management 4.7 Workflow Management 4.7 Real-Time Chat 4.6 \--%Fit Missing features Feature ratings Email Management NA File Management NA Project Management 4.3 Workflow Management NA Real-Time Chat 4.8 User satisfaction User satisfaction 4.9 User reviews[184](https://www.capterra.com/p/152884/Missive/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.7 User satisfaction 4.7 User reviews[16,466](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small/medium businesses, accounting firms, digital and marketing agencies, consulting firms, logistics companies, e-commerce stores, law firms, design studios, and customer support departments. Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## User reviews Pros & cons SM Shantal M. Administrative Assistant > "I especially like being able to assign conversations and leave internal comments, as it helps keep everything organized and transparent. While it did take a..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474) AA Asim A. Property Manager > "Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163890) VR Verified Reviewer Financial Analyst > "We can work on client responses together, drop feedback in the comments section, and get everyone on the same page before anything goes out. Plus the..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873) Sushil Kumar P. Investment Analyst > "The old setup had everyone working from separate inboxes which meant clients occasionally got conflicting answers about the same invoice from different..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867) DK Dilranjan K. Cloud Infrastructure Engineer > "The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165259) Amit G. Marketing Manager > "Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738) LDM Lara Dominique M. Sales Admin and Business Development > "It allows everyone involved in a conversation to easily stay in the loop, backread, and collaborate without needing to forward emails or manually update..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7139795) SK Saurav K. Accountant > "Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824) Anil G. Cloud Engineer > "I really appreciate being able to see the complete payment discussion history with each client - helps me understand their payment patterns and approach..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7126317) SM Sakshi M. Logistics Coordinator > "Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165318) Margot M. Coworking Manager > "This tool is incredibly useful for ensuring collaboration within a single team: shared mailbox and individual mailboxes, assignment of emails based on..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7037088) JB James B. Founder. > "Took a little getting used to initially - took me ages to figure out how to use the sidebar effectively - it thinks slightly differently to a standard email..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7128631) AK Amit K. Engineer > "There are a lot of players in this space, but Missive does one thing (shared mailbox) really well; the collaborative drafts with real-time editing (like a..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7110666) Jai Prakash R. IT Support Specialist > "The attachment preview sometimes struggles with certain PDF formats, so I " [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7124236) DG Danilo G. Commercialista > "The API connectivity, focused inbox, ability to “pin” discussions with links, and the sharing of entire conversations (including team comments) help us keep..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912) JK Jason K. Founder > "Lack of easy embeddable chat widget, no help documentation feature, Slack integration not available I think" [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7111076) Sushil Kumar P. Investment Analyst > "Being able to close out conversations once an invoice is settled keeps everything tidy and stops resolved stuff from cluttering up the workspace." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867) Sneha K. Fleet Manager > "Before, client stuff was all over the place and we'd occasionally do the same work twice or give clients conflicting guidance." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7114572) SK Saurav K. Accountant > "Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824) SM Shantal M. Administrative Assistant > "The interface gets cluttered, and notifications can be easy to miss sometimes." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474) Amit G. Marketing Manager > "Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738) AS Aryan S. Web Designer > "So it's really full packed of features at the beginning could be a little overwhelming and you would probably not use the full potential of it." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112571) VR Verified Reviewer Operations Manager > "Missive makes shared inbox management very easy and improves team collaboration through internal comments, assignments, and clear ownership of emails." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7142571) RS Ryan S. Director of Events > "We needed to switch email platforms in 24 hours because Front removed the ability to sync with Gmail." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6715957) JW Julie W. owner > "One of my favorite features is how I can save template responses and pull them into an email with a hashtag and the title." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7048004) LE Lillian E. Retail Growth Manager > "All of the different inboxes can get confusing." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7140300) AS Ankit S. Financial Analyst > "Missive is a great collaboration-focused messaging tool for teams that manage emails together. Once you get familiar with it, it significantly improves..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7092479) Amit G. Marketing Manager > "It's a minor inconvenience but happens often enough to be noticeable." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738) Raghav M. Marketing Analyst > "Being able to set up different inboxes for each function but access them all from the same platform keeps things way more manageable than our old setup." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136560) AD Angel D. HR-Admin > "Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6521813) YUDHVEER S. Hotel Manager > "It has significantly improved organization compared to our previous setup, which relied on multiple individual email accounts and forwarded messages." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7132890) LB Linka B. Customer Service > "Chat GPT integration doesn't allow custom GPT programming." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6687969) VR Verified Reviewer Financial Analyst > "Training new reps has gotten way easier too since they can watch how our experienced sellers handle client communication and learn from actual examples." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873) Himshikha S. Legal Assistant > "Reporting capabilities are pretty basic." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614) DG Danilo G. Commercialista > "The app keeps all our teams and collaborators on track, and the responsive, skilled support team makes it a reliable choice for any professional environment." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912) PB Paul B. CIO, CTO > "The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770) Himshikha S. Legal Assistant > "Writing emails together in real-time is definitely the killer feature. Whether it's partner outreach or any message that needs precise language, building it..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614) MC Marios C. Web Development, Digital Services > "I dont think it will be easy to make a transition from easy to another app." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7106790) AS Akash S. Training Coordinator > "I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164689) MJ Maria J. Operations Manager > "Unable to send secure emails, need more visibility of team labels" [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6285493) Thomas C. civil engineer > "I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6508093) VR Verified Reviewer Full Stack Product Engineer > "Search and filtering feature is not very powerful, and quite slow" [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6202181) GG Gaurav G. Account Executive > "I love being able to close conversations once invoices are settled - keeps our workspace neat and tidy." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7119131) MC Miguel C. CEO > "It misses the print option with the chat conversations" [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___5088084) MS Muskan S. Operations Manager > "The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164576) PB Paul B. CIO, CTO > "The lack of phone or chat support!" [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770) VR Verified Reviewer Research Analyst > "It works well for tracking ongoing conversations and making sure no one replies twice." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7141004) JF Jonathan F. Vice President of Business Development > "The cost. " [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6179841) SM Shantal M. Administrative Assistant > "What I like most about Missive is how it keeps team communication and emails in one place." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474) Phil L. Co-founder > "What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2743943) SC Sumit C. Business Development Manager > "Another thing worth mentioning - when a newer team member runs into a complicated collections situation, escalating it to someone more experienced is clean..." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164584) Dylan T. Operations Manager > "We were losing conversations and context." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___3646209) VR Verified Reviewer Tech Stack Consultant > "Everyone can see messages, assign a colleague to take care of an email, and reply from a single email address, which makes work faster." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7053481) CF Chris F. VP/GM > "We tried it out but it didn't have all the features we were looking for." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2993966) HK Himani K. Brand Strategist > "Particularly valuable for monitoring active conversations and preventing duplicate responses." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7117803) SM Shantal M. Administrative Assistant > "The interface gets cluttered, and notifications can be easy to miss sometimes." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474) VR Verified Reviewer Tech Stack Consultant > "It keeps emails organized through labels and shared inboxes, helps the team work together easier, and has great support." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7053481) LB Linka B. Customer Service > "Chat GPT integration doesn't allow custom GPT programming." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6687969) RS Robyn S. Owner > "I love how I can connect all my email accounts, manage tasks, and even customize tags with icons and colors." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6765133) MC Marios C. Web Development, Digital Services > "I dont think it will be easy to make a transition from easy to another app." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7106790) GG Gaurav G. Account Executive > "We started using Missive about seven months ago and it's made our billing work noticeably easier." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7119131) Phil L. Co-founder > "What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created." [See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2743943) [View Reviews](https://www.capterra.com/p/152884/Missive/reviews/) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) RG Romain G. Freelance Photographer > "the lack of message threading or task management features can quickly make chats confusing and lead to losing crucial information within a continuous stream of messages." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7184029) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) DR Dave R. Manager > "From a business perspective, WhatsApp has improved responsiveness and strengthened customer communication by offering a simple, dependable, and widely adopted messaging..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Alessandro N. admin > "privacy is not guaranteed, connection with meta apps has worsened it and make us consider to change to another app texting" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183968) HK Huda K. Rebel and Founder Co-CEO Huda Beauty > "Using the application allows achieving open rates close to 90% for exclusive announcements or product drops." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7180364) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) DR Dave R. Manager > "File sharing, voice calls, and instant messaging make it an effective business communication tool." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7185548) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) BK Brad K. Gigawatt AI - Founder and Executive Chairman > "Clients deeply appreciate the ability to ask a quick question and get an immediate response without going through the formatting of an email" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7179999) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) CK Corey K. Director of Sales > "It is dependable to send large files and free international voice/video calls is a plus!" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7115677) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) TP Tomica P. Supervisor > "The thing that I like the most about WhatsApp is that it stores all your data and media in the chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) HL Hagit L. פקידה > "I especially like the ability to make high‑quality voice and video calls." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159579) BB Blake B. Inspector > "Sometime the connection isn’t the best, choppy phone calls, lag in response." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7181247) LS Lauren S. President > "The app is great for sharing media files, documents and links as well as having group chats with the ability to tag others for direct replies." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6664520) CU Chidubem U. PSW > "I experienced a few bugs and issues like text not loading, WhatsApp status or story not being arranged as it was uploaded." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7041971) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) SR Shawn R. Graphic Design - Art and Creative Direction > "The app's automatic compression of images and videos compromises visual quality, forcing me to use other transfer platforms whenever I need to approve HD files." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7197529) Sachin T. Infra Engineer > "The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Sachin T. Infra Engineer > "One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183142) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Ashkenaz G. Graphics designer > "Whatsapp haven't allowed much the user to customize the look and feel, its limited, it should've been more editable, the color, themes,looks and fonts" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6493959) Steven D. Sales Manager > "An efficient instant messaging tool that allows you to communicate with family, friends, and business partners, enabling the rapid transmission of text, voice messages, and..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7188442) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Kian K. Sales Manager > "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) VR Verified Reviewer Global Marketing Manager > "Marketing also costs money via their API so costs can rack up if you're not careful." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7201571) TD Tenzin D. Instructor > "It seamlessly integrates to your PC/laptop using the web app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138501) Cristin H. Office manager > "It also lacks deeper task management integrations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) JEP Jennifer Elizabeth P. Backend Developer > "I really enjoyed using this app for my day to day activities, it makes things easier for me and I really like it" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MM Mohammed M. Project manager > "It’s very difficult for the people who are not much tech savvy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7128858) ANJ Aja Nurse J. Student Leader > "What I liked most was how easy it was to reach over 1,000 students instantly through the ENACT channel. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) MS Mohamed S. android developer > "It is confusing and not easy." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6019417) AR Amy R. Account Manager > "I found it useful, but the functionalities seemed fairly basic and only built for personal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129392) EDD Elena Daniela D. Business demand manager > "It is hard to say what I don’t likeThe app was designed with everything that is needed" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___4046520) AS Abhi S. Dispatcher > "Its basic interface and comfort for use is great." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7133524) LS Louis S. Reviewer > "I do not like too much about WhatsApp because it is not user friendly" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___3993896) MM Mathew M. Summer Talent Intern > "Files can also be shared via group and community to larger number of people than individual sharing." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7052730) Jessica B. Owner > "I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7183241) OG Olivia G. Teacher > "I love that it’s free for me to use and I’ve never had any bugs, issues, or needed to reach out to customer support." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138811) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Muiz A. Manager > "Chatting and messaging is really fast and good customer support when needed setting up WhatsApp is very easy and fast" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7195195) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) LA Lidiane A. CEO > "I like the on-demand communication feature and the possibility of video conferencing with one or more people, opening up many possibilities in the area of communication for my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6166616) JR Jasmine R. Designer > "The terms and conditions was a hassle to read and there's no customer service number" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6850340) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) ## User interface [Missive](https://www.capterra.com/p/152884/Missive/) 4.90 (184) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,466) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important Missive Top features 28/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/152884/Missive/#features) WhatsApp 14/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) ### Recognition Missive is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Collaboration Software (2022)  No recognitions have been awarded to WhatsApp ### Deployment & support Missive Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Missive - By Missive - Located in Canada - Founded in 2015 WhatsApp - By WhatsApp - Located in United States - Founded in ## 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