# Compare Missive vs Microsoft 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Missive and Microsoft 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152884-227157/Missive-vs-Microsoft-365

---

# Missive vs Microsoft 365 Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MissiveMicrosoft 3652/4 selected

[Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/)

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.6 (14,116)](https://www.capterra.com/p/227157/Microsoft-365/reviews/)

[## Missive](https://www.capterra.com/p/152884/Missive/)[4.9 (184)](https://www.capterra.com/p/152884/Missive/reviews/)

Starting Price

$18.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [184 reviews](#user-reviews)

Positive

182

Neutral

2

Negative

0

[## Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.6 (14,116)](https://www.capterra.com/p/227157/Microsoft-365/reviews/)

Starting Price

$6.00/month

Value-for-Money

4.3

Functionality

4.6

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [14,116 reviews](#user-reviews)

Positive

13,457

Neutral

529

Negative

130

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 12,154 reviews from email management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Mobile App

NA

Email Distribution

NA

Inbox Management

4.8

Email Monitoring

NA

Access Controls/Permissions

4.6

\--%Fit

Missing features

Not enough reviews

Feature ratings

Mobile App

\--

Email Distribution

NA

Inbox Management

4.5

Email Monitoring

4.5

Access Controls/Permissions

NA

User satisfaction

User satisfaction

4.9

User reviews[184](https://www.capterra.com/p/152884/Missive/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

User satisfaction

4.6

User reviews[14,116](https://www.capterra.com/p/227157/Microsoft-365/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$18Per User, Per Month

-   Free version
-   Free trial

Price starts from

$6Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

Best for

Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations.

## User reviews

Pros & cons

AK

Amit K.

Engineer

> "There are a lot of players in this space, but Missive does one thing (shared mailbox) really well; the collaborative drafts with real-time editing (like a shared..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7110666)

AA

Asim A.

Property Manager

> "Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163890)

SM

Shantal M.

Administrative Assistant

> "I especially like being able to assign conversations and leave internal comments, as it helps keep everything organized and transparent. While it did take a bit of..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

Sushil Kumar P.

Investment Analyst

> "The old setup had everyone working from separate inboxes which meant clients occasionally got conflicting answers about the same invoice from different people."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867)

VR

Verified Reviewer

Financial Analyst

> "We can work on client responses together, drop feedback in the comments section, and get everyone on the same page before anything goes out. Plus the automatic..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873)

Amit G.

Marketing Manager

> "Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

AS

Ankit S.

Financial Analyst

> "Missive is a great collaboration-focused messaging tool for teams that manage emails together. Once you get familiar with it, it significantly improves visibility,..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7092479)

SK

Saurav K.

Accountant

> "Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824)

DK

Dilranjan K.

Cloud Infrastructure Engineer

> "The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165259)

JK

Jason K.

Founder

> "Lack of easy embeddable chat widget, no help documentation feature, Slack integration not available I think"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7111076)

Himshikha S.

Legal Assistant

> "Writing emails together in real-time is definitely the killer feature. Whether it's partner outreach or any message that needs precise language, building it as a..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614)

SM

Sakshi M.

Logistics Coordinator

> "Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7165318)

LDM

Lara Dominique M.

Sales Admin and Business Development

> "It allows everyone involved in a conversation to easily stay in the loop, backread, and collaborate without needing to forward emails or manually update each other."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7139795)

JB

James B.

Founder.

> "Took a little getting used to initially - took me ages to figure out how to use the sidebar effectively - it thinks slightly differently to a standard email client."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7128631)

Anil G.

Cloud Engineer

> "I really appreciate being able to see the complete payment discussion history with each client - helps me understand their payment patterns and approach..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7126317)

Jai Prakash R.

IT Support Specialist

> "The attachment preview sometimes struggles with certain PDF formats, so I "

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7124236)

Margot M.

Coworking Manager

> "This tool is incredibly useful for ensuring collaboration within a single team: shared mailbox and individual mailboxes, assignment of emails based on projects..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7037088)

AS

Aryan S.

Web Designer

> "So it's really full packed of features at the beginning could be a little overwhelming and you would probably not use the full potential of it."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112571)

DG

Danilo G.

Commercialista

> "The API connectivity, focused inbox, ability to “pin” discussions with links, and the sharing of entire conversations (including team comments) help us keep track..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912)

Sneha K.

Fleet Manager

> "Before, client stuff was all over the place and we'd occasionally do the same work twice or give clients conflicting guidance."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7114572)

Sushil Kumar P.

Investment Analyst

> "Being able to close out conversations once an invoice is settled keeps everything tidy and stops resolved stuff from cluttering up the workspace."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7115867)

SM

Shantal M.

Administrative Assistant

> "The interface gets cluttered, and notifications can be easy to miss sometimes."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

SK

Saurav K.

Accountant

> "Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7163824)

Himshikha S.

Legal Assistant

> "Reporting capabilities are pretty basic."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7112614)

Amit G.

Marketing Manager

> "Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

RS

Ryan S.

Director of Events

> "We needed to switch email platforms in 24 hours because Front removed the ability to sync with Gmail."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6715957)

VR

Verified Reviewer

Operations Manager

> "Missive makes shared inbox management very easy and improves team collaboration through internal comments, assignments, and clear ownership of emails."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7142571)

LE

Lillian E.

Retail Growth Manager

> "All of the different inboxes can get confusing."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7140300)

JW

Julie W.

owner

> "One of my favorite features is how I can save template responses and pull them into an email with a hashtag and the title."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7048004)

Amit G.

Marketing Manager

> "It's a minor inconvenience but happens often enough to be noticeable."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7135738)

Raghav M.

Marketing Analyst

> "Being able to set up different inboxes for each function but access them all from the same platform keeps things way more manageable than our old setup."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136560)

AD

Angel D.

HR-Admin

> "Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6521813)

AK

Amit K.

Engineer

> "Great if you're looking for a tool that does one thing really well (shared mailbox), but if you're looking for all-in-one platforms with fancy AI automations, there..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7110666)

LB

Linka B.

Customer Service

> "Chat GPT integration doesn't allow custom GPT programming."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6687969)

Max B.

Msc. Operations Management and Consulting

> "I have been doubting recently between Spark en Missive, but given Missive's extra and stable functionality over Spark combined with its reasonable pricing it is an..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7078379)

PB

Paul B.

CIO, CTO

> "The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects which..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770)

YUDHVEER S.

Hotel Manager

> "It has significantly improved organization compared to our previous setup, which relied on multiple individual email accounts and forwarded messages."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7132890)

MC

Marios C.

Web Development, Digital Services

> "I dont think it will be easy to make a transition from easy to another app."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7106790)

VR

Verified Reviewer

Financial Analyst

> "Training new reps has gotten way easier too since they can watch how our experienced sellers handle client communication and learn from actual examples."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7138873)

MJ

Maria J.

Operations Manager

> "Unable to send secure emails, need more visibility of team labels"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6285493)

DG

Danilo G.

Commercialista

> "The app keeps all our teams and collaborators on track, and the responsive, skilled support team makes it a reliable choice for any professional environment."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7026912)

VR

Verified Reviewer

Full Stack Product Engineer

> "Search and filtering feature is not very powerful, and quite slow"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6202181)

AS

Akash S.

Training Coordinator

> "I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164689)

MC

Miguel C.

CEO

> "It misses the print option with the chat conversations"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___5088084)

Thomas C.

civil engineer

> "I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared inbox..."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6508093)

PB

Paul B.

CIO, CTO

> "The lack of phone or chat support!"

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6239770)

GG

Gaurav G.

Account Executive

> "I love being able to close conversations once invoices are settled - keeps our workspace neat and tidy."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7119131)

JF

Jonathan F.

Vice President of Business Development

> "The cost. "

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___6179841)

MS

Muskan S.

Operations Manager

> "The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7164576)

Dylan T.

Operations Manager

> "We were losing conversations and context."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___3646209)

VR

Verified Reviewer

Research Analyst

> "It works well for tracking ongoing conversations and making sure no one replies twice."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7141004)

Phil L.

Co-founder

> "What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2743943)

SM

Shantal M.

Administrative Assistant

> "What I like most about Missive is how it keeps team communication and emails in one place."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___7136474)

CF

Chris F.

VP/GM

> "We tried it out but it didn't have all the features we were looking for."

[See full review](https://www.capterra.com/p/152884/Missive/#Capterra___2993966)

[View Reviews](https://www.capterra.com/p/152884/Missive/reviews/)

VR

Verified Reviewer

System Adminstrator

> "Overall, Microsoft 365 has provided me and my company the ability to integrate multiple services and abilities while providing seamless access and integration with cloud services..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156887)

VR

Verified Reviewer

Sales Specialist

> "One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and other..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7159674)

VR

Verified Reviewer

Lead Project Manager

> "It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing,..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7116236)

ET

Edward T.

Founder and Marketing Strategist

> "It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7162839)

Sven S.

Director

> "I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323)

VR

Verified Reviewer

Network Engineer

> "I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7147061)

VR

Verified Reviewer

Software Developer

> "Microsoft 365 office suite integrates well into the SharePoint platform as opening modifying files such as documents, sheets and power bi files are easily done and update real-time."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7113002)

CB

Christine B.

Marketing Manager

> "There can also be some overlap between tools (like Teams, SharePoint, and OneDrive), which can make it unclear where files should live or how to best organize collaboration."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7138705)

Troy C.

Owner

> "I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays safe while..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118)

VR

Verified Reviewer

Leasing Consultant

> "What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to other..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7102255)

AD

Arnold D.

Senior Executive

> "In a fast-paced organization like iQor, where teams collaborate across different locations and functions, having a reliable solution for email, meetings, file sharing, and document..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7169758)

JD

Joshua D.

IT Support Engineer

> "For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions,..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7048554)

VR

Verified Reviewer

Sales Specialist

> "Applications such as Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, and Microsoft OneDrive work..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7159674)

FM

Flavio M.

Senior QA Analyst

> "Also variations between desktop, web and Mac can sometimes be a a pain in terms of how to find where the features are if you are used to have it in one Operational System most of the..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7110667)

VR

Verified Reviewer

Owner

> "Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133060)

TW

Tabatha W.

Nurse Supervisor

> "It can also be frustrating when there are syncing issues or slight delays with cloud-based files, particularly in Teams or OneDrive."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7136333)

SP

Sonu P.

Systems Analyst

> "The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7152513)

Lauren F.

Legal Secretary

> "Ie, when I use LEAP and load a word or excel document, this can be the main reason that my computer crashes."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7117283)

Troy C.

Owner

> "It automatically converts legacy files (like old .doc formats) to modern standards and allows for easy export to PDF and other formats directly within the apps, saving me from using..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118)

JN

Jon N.

Technology Director

> "Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7048280)

CQ

Connor Q.

IT Team Lead

> "bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133046)

VR

Verified Reviewer

Lead Project Manager

> "The downside is that if you only use a fraction of the features or tools, it becomes unnecessarily expensive, and you might be better off purchasing each product separately."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7116236)

MW

Melinda W.

Owner

> "Its all-in-one productivity suite and seamless collaboration—tools like Word, Excel, Outlook, and Teams work together smoothly, making it easy to create, share, and collaborate in real..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7142134)

Sven S.

Director

> "One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323)

VT

Victoria T.

Self-Employed

> "The integration between Word, Excel, PowerPoint, Teams, and SharePoint helps keep work organized and makes document management much more efficient."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165017)

MH

Moss H.

Graphic Designer

> "I use Powerpoint the most, so losing access to some of its features is the main downside to the cloud software format."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7087920)

AG

Adrian G.

Building Operator

> "It provides a reliable and structured environment where communication, document management, and data analysis all work together seamlessly."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7124076)

Fernando S.

IT Support, CRM architect

> "Outlook is a good example of what Microsoft needs to do (create a new Outlook from scratch), but using the wrong way (removing useful features)."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7105265)

GBL

Georgia Belletti L.

Addetto alle vendite

> "Microsoft 365 is a brilliant and collective approach that foster productivity in our company and it involves apps like Excel, Word, Outlook among others"

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7174538)

KM

Kaitlin M.

Freelance Content Strategist

> "Microsoft 365 subscriptions charge for the same service that was available with Google Docs for free, which means not a lot of my clients and colleagues use Microsoft 365, making using..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6603623)

KB

Katrina B.

Cashier

> "I like that I can manage my documents photos and videos all in one place as well as being able to file share with whoever I need to."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7164759)

DN

David N.

IT Operations Manager

> "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7128000)

VT

Victoria T.

Self-Employed

> "Outlook makes managing emails and calendars incredibly easy and customizable, while OneDrive simplifies file sharing and access across devices."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165017)

EM

Edward M.

General Manager

> "Some of the web and mobile functionality of the key Microsoft applications such as Word and Excel, do not offer as much of the robust formatting capabilities as their desktop installed..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6810233)

Troy C.

Owner

> "The subscription model offers excellent ROI by bundling industry-standard apps (Word, Excel, PowerPoint) with robust cloud services."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118)

DN

David N.

IT Operations Manager

> "There are way too many "admin portals" to manage everything within the M365 organization."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7128000)

VR

Verified Reviewer

It Administrator

> "In the Entra portal and Security admin the default security score based on existing configured policies is very helpful and then suggestions how we can implement more and make the..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7158691)

Sven S.

Director

> "The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323)

ST

Shayne T.

Co owner

> "Being able to open a document on your laptop, make a few edits on your phone, and see your teammate’s changes appear instantly feels effortless."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7120685)

MO

Michael O.

Communications Manager

> "The sheer number of features and settings can also make simple tasks harder to find and accomplish than they should be."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165819)

Troy C.

Owner

> "It eliminates the need for expensive on-premises hardware and ensures I always have access to the latest feature updates without extra upgrade costs."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118)

AC

Andrew C.

Inspection and Training Manager

> "My only concern with this package is the ongoing cost, where most basic functions are available you have to some times pay a premium to access wider functions."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6851495)

Abhishek R.

Project Analyst

> "It also helped us in document management with greater ease and efficiency. While the customer support is fantastic and on time resolutions are great to operate in a connected..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7149544)

Nicholas D.

Project Manager

> "I don't love the browser-based version, as I prefer Desktop applications, as I find they are more feature rich."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7106304)

MB

Mohammed B.

Researcher

> "Microsoft 365 has been a reliable platform for creating documents, managing email, storing files, and collaborating with teams."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7170216)

SS

Sandeep S.

Principal

> "Sometimes I have turnover in my company and I have to delete and start employee email accounts. "

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7130129)

VR

Verified Reviewer

Physiotherapist

> "Excel helps me track patient schedules and records, while Word is useful for preparing notes and documents."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870)

CY

Chun Y.

Office Manager

> "Frequent updates sometimes change layouts or behaviour, interrupting workflows."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7084730)

MW

Matthew W.

School Support and Retention Manager

> "A must buy for any business especially if you have a large team and you want to be able to access your documents/emails and Teams remotely from a different machine."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7158143)

AJ

Arnaud J.

Software developer

> "Pushing for subscription increases in free products can push some customers away and be detrimental to use."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7154842)

CB

Christine B.

Marketing Manager

> "The platform keeps communication organized while maintaining a consistent, user-friendly experience across all tools, which makes day-to-day work more efficient."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7138705)

Samantha E.

Agent

> "The only thing I dislike about Microsoft 365 is that it is not easily integrated with apple products."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7147982)

LS

Louis S.

CTO

> "It has become indispensable for our daily operations, providing a unified environment for communication, collaboration, and document management."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155147)

OB

Oluwatobi B.

Graduate Teaching Assistant

> "I do not like the occasional glitches and bugs and the lag in performance sometimes. But for the most part, it is efficient."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7095882)

Blake A.

It Technician

> "OneDrive syncing has been reliable for the most part, and being able to access files from any device has been a real quality-of-life improvement."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155376)

CC

Connor C.

Data Analyst

> "If you need to get into an account that is locked, they make it almost impossible to do so."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7113703)

LS

Louis S.

CTO

> "Security & compliance: Enterprise-grade security, MFA, conditional access, and data loss prevention give peace of mind, especially when handling sensitive data."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155147)

KR

Katherine R.

School Administrator

> "With all of the student project videos, storage is really a problem."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156290)

VP

Valentin P.

Administration Manager

> "We use it heavily for spreadsheets, document creation, email communication, and cloud storage."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7148109)

CM

Corey M.

Senior Systems Engineer

> "Mixed, while we use the office suite with frequency it also seems each year they make things worse especially with regards to the user interface, it gets more complicated and obfuscated..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7020753)

ET

Edward T.

Founder and Marketing Strategist

> "Good for our smaller Marketing team. While it has its quirks, it's efficient for handling e-mail, collaboration and perhaps the storage of files."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7162839)

PW

Pamela W.

Community Programs Specialist

> "It updates the view and it can be confusing for me to navigate as I don't understand what all the options are or where the functions are of what I need."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6861334)

MB

Mohammed B.

Researcher

> "Microsoft 365 provides powerful productivity tools, seamless cloud integration, and excellent collaboration features."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7170216)

CR

Catriona R.

Managing Director

> "The UIX is pretty pitiful and they are constantly changing the names of features which can be confusing. As I know someone who works at microsoft, I think this is likely a silo effect..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7030558)

AC

Angel C.

QC

> "Not only that it provides excellent for communication and collaboration ideal for remote work, vendor communication and inspection follow ups."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7114864)

VR

Verified Reviewer

Physiotherapist

> "The only drawback is the subscription cost, which can feel a bit high over time."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870)

VR

Verified Reviewer

Physiotherapist

> "The cloud storage feature is especially useful because I can access my files anytime, whether I’m at work or home."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870)

VR

Verified Reviewer

VP of Finance and Operations

> "We switched to get away from managing individual Microsoft licenses, which had become a real headache."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7112149)

DS

Danielle S.

Owner

> "On the positive side, it stands out for its seamless integration of tools which are all accessible across devices through the cloud."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7122537)

YK

Yurii K.

Technical Support Specialist

> "Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7123242)

Jeff R.

Project Manager

> "Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7150558)

KR

Katherine R.

School Administrator

> "Licensing fees become expensive pretty quickly on our money, we're paying for things that many teachers won't touch."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156290)

CK

Christina K.

Manager

> "For leads, I can store data, share files and send emails all in an efficient and easy way!"

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7157089)

JC

Joseph C.

Operations Manager

> "Have had multiple instnaces of doces reverting to earlier versions so we just lose files. If we could autosave to our own network drive I assume this would not happen because it does..."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6678751)

JS

Juan S.

Senior Consultant

> "Email management is forward-looking, document workflows are automated, and file sharing through OneDrive and SharePoint keeps everyone in line."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6877116)

VR

Verified Reviewer

HR Assistant

> "Syncing and live collaboration require an internet connection which can make it hard when you are on the go."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6873301)

AD

Arnold D.

Senior Executive

> "What I like most about Microsoft 365 is how seamlessly it brings people, communication, and information together in one platform."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7169758)

JM

Jasmine M.

Operations Analyst

> "I dont like that in order to add a calendar invite, I have to open the invite as an email and then save it to add it to my calendar."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6413859)

AS

Abhi S.

Dispatcher

> "Overall, its a good tool for a person to be updated all the time with recent happenings in office and provide social networking tools to enhance communication."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7126673)

MS

Morgan S.

PTA

> "The removal of Publisher, the document formatting in Word (or lack thereof), the frequent inefficient updates, Microsoft Teams, the cost."

[See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6493613)

[View Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/)

## User interface

[Missive](https://www.capterra.com/p/152884/Missive/)

4.90 (184)

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

4.65 (14,116)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Missive

Top features

27/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/152884/Missive/#features)

Microsoft 365

14/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/227157/Microsoft-365/#features)

### Recognition

Missive is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value CollaborationSoftware (2022) 

Microsoft 365 is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Missive

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Microsoft 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Missive

-   By Missive
-   Located in Canada
-   Founded in 2015

Microsoft 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

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