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Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.
Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer
They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.
All I have to do is open my Gmail interface and try to work from there to realize that I would be lost without Missive.
Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.
Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost.
Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have.
Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.
Great software - constantly being updated with new features and the support team is fantastic. Very easy to implement to our team, and now we couldn't operate without it.
No quote/reply feature on chat. No ticks of message read on chat.
I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details.
Sometimes it lags the conversation but thats just a glitch.
The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works.
Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment.
MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels.
Abandoned cart recovery function, both by chat and by email. The chat should be able to collect contact details, such as name, surname, email and telephone.
I've been waiting a long time for something like MyAlice and I'm so pleased that it finally launched.
Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration.
Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.
Prioritize real-user-identified key features according to your needs to find your best fit.
Missive
Top FeaturesMyAlice
Missive
MyAlice
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