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Missive vs MyAlice: Which is a better fit?

Updated on December 1st, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,135 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
NA
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
4.9
Alerts/Escalation
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.9
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
--
User satisfaction
4.9
User reviews97
Ease of use
4.7
Functionality
4.8
Value for money
4.7
Customer support
4.9
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
242232 video thumbnail}
1 Video
152884
2 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Missive

Top Features
19/30
  • Automated Routing
  • Customizable Branding
  • Data Import/Export
  • Mobile App
  • Performance Metrics
  • Personalization
  • Prioritization
  • Secure Data Storage
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Collaboration Tools
  • Customer Database
  • Customizable Fields
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Help Desk Software Features -

MyAlice

10/30
Show Help Desk Software Features +

Missive

MyAlice

--

Missive
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Missive
  • By Missive
  • Located in Canada
  • Founded in 2015
MyAlice
  • By Alice Labs
  • Located in Singapore
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