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Greenlight CRM is a combined telephony and CRM solution that is ideal for blended contact centre operations where efficient customer contact and follow-up is essential to their business success.
HoduSoft is a leading Contact Center Software provider, serving hundreds of customers and helping organizations of every size of business.
As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need.
There are many different stats which can be a little confusing to begin with.
Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.
Lack on management control over functionality.
I have worked with Greenlight for over 4 years now and the software is fantastic. It does everything i need to do as a manager of a call centre.
We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice.
We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across.
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend.
Nice guys, reliable software, reliable customization services, good support services.
There are no aspect of the product that is difficult to use.
The features are exciting and precisely what people in most industries look out for. The support - HoduCC support engineers are very responsive.
Call complaint, can user multiple sip trunk at the same time.
I highly recommend HoduCC to any business looking for a reliable and feature rich platform.
Some CC Features missing. User interface needs some rework.
The people and the company is great we are happy working with them.
Available sms gateways do not work in UgandaModifications of CRM are very limited.
Prioritize real-user-identified key features according to your needs to find your best fit.
Greenlight CRM
HoduCC
Top FeaturesGreenlight CRM
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HoduCC
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