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Greenlight CRM vs MaxContact: Which is a better fit?

Updated on January 19th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
--
Chat/Messaging
NA
Call Logging
5.0
Call Tracking
--
Call Recording
5.0
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
--
Call Logging
4.8
Call Tracking
--
Call Recording
4.9
User satisfaction
4.9
User reviews18
Ease of use
4.8
Functionality
4.8
Value for money
4.9
Customer support
4.9
4.7
User reviews33
Ease of use
4.6
Functionality
4.7
Value for money
4.7
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Greenlight CRM is a combined telephony and CRM solution that is ideal for blended contact centre operations where efficient customer contact and follow-up is essential to their business success.

MaxContact is a cloud contact centre software provider used by sales, customer service, support and debt collection teams in organisations large & small. Suitable for large and growing teams.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
152888
5 screenshots
156506
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Greenlight CRM

32/41
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Chat/Messaging
  • Dashboard
  • Multi-Channel Communication
  • Performance Management
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

MaxContact

Top Features
36/41
Show Call Center Software Features +

Greenlight CRM

--

MaxContact

--

Greenlight CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MaxContact
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Greenlight CRM
  • By Greenlight Innovation
  • Located in United Kingdom
  • Founded in 2010
MaxContact
  • By MaxContact
  • Located in United Kingdom
  • Founded in 2013
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