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Greenlight CRM is a combined telephony and CRM solution that is ideal for blended contact centre operations where efficient customer contact and follow-up is essential to their business success.
Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.
As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need.
There are many different stats which can be a little confusing to begin with.
Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.
Lack on management control over functionality.
I have worked with Greenlight for over 4 years now and the software is fantastic. It does everything i need to do as a manager of a call centre.
We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice.
We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across.
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend.
Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable.
Numerous spam calls are made to the number, and it is difficult to take callbacks. Quick call-missed alerts via SMS or email can assist representatives reach customers.
Overall its a great dialling software. The best support team available to offer help for help anytime.
But this is not the case. For example, there is no possibility for making mass templates.
Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use.
There is no least about the software as i use till now.
It's been great experience with the implementation as well as the support. The team is very helpful.
Sometimes lag on customer voice, Also sometimes we didn't getting the customer voice.
Greenlight CRM
Top FeaturesClearTouch Operator
Greenlight CRM
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ClearTouch Operator
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