Nicereply vs Startquestion: Which is a better fit?

Monica M

office manager

I love nice reply because it always helps you see where your customers are enjoying your support and when they are not.

I also dislike how a single "1" drags mu scores down when it is for things such as a customer being unhappy with something we don't offer.

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Nothing about the software specifically, but an irate client could get more angry if they see a Nicereply.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Manuel M

CR Italian Team leader

The rating system is stuck at 1, 5, and 10; no possibility to change it. No more cons to add so far.

We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small.

There's functionality not yet included that's present in other platforms that do this, and a few stopping points.

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

The worst is you cannot obtain any invoice from Startquestion which leaves you with expenditure which you cannot account for in your business.

A good, simple and useful tool. Great customer support and very high supplier flexibility.

I did not notice the flaws that make the work difficult.

A friend of mine recommended the Polish version of the software to me (webankieta.pl). His research foundation was using this software extensively and they were very satisfied with it.

Statisticians know how utilise this data. No response to requests for invoices.

MAYERLY M

bachelor

I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool.

Karolina K

Specjalista HR

I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system.