# Compare Nicereply vs UmfrageOnline 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Nicereply and UmfrageOnline based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152920-201674/Nicereply-vs-Enquetes-Maken

---

# Nicereply vs UmfrageOnline Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NicereplyUmfrageOnline2/4 selected

[Nicereply](https://www.capterra.com/p/152920/Nicereply/)[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,552)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

[## Nicereply](https://www.capterra.com/p/152920/Nicereply/)[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [283 reviews](#user-reviews)

Positive

278

Neutral

3

Negative

2

[## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,552)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Starting Price

$35.00/month

Value-for-Money

3.9

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

CN

DD

DD

Based on [1,552 reviews](#user-reviews)

Positive

1,508

Neutral

38

Negative

6

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These software suggestions are similar to those you’re currently comparing.

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Per User,Per Month

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of reviewers  
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### Sogolytics

4.7 (730)

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Starting Price

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Usage Based

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 8,721 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.0

Survey Builder

4.7

Data Security

NA

Anonymous Feedback

NA

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.5

Survey Builder

4.7

Data Security

NA

Anonymous Feedback

NA

User satisfaction

User satisfaction

4.7

User reviews[283](https://www.capterra.com/p/152920/Nicereply/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.7

User satisfaction

4.6

User reviews[1,552](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

3.9

Customer support

4.2

Price starts from

Price starts from

$59Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Companies focused on becoming champions of customer experience. If your company is looking for a platform providing multiple survey distributions, metrics & scales, Nicereply is the right tool for you

Best for

Businesses owners wanting to create and carry out customer surveys.

## User reviews

Pros & cons

Renata H.

business administrator

> "the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments..."

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___6398781)

HB

Helen B.

customer support assistant

> "very good but annoying that the weighting for 1's seems to be far greater than the weightings for 5 and 10's, basically means I need 8-9 10's to outweigh only one 1"

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3591295)

JW

John W.

Renewals Advisor

> "This software allows us to filter the negative ratings which gives us a plan to address those clients and provide better service moving forward."

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3623721)

HB

Helen B.

customer support assistant

> "I'd like to see my overall average again but this function has been removed"

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3591295)

[View Reviews](https://www.capterra.com/p/152920/Nicereply/reviews/)

Not enough reviews

## User interface

[Nicereply](https://www.capterra.com/p/152920/Nicereply/)

4.75 (283)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)

4.63 (1,552)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Nicereply

Top features

21/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/152920/Nicereply/#features)

UmfrageOnline

15/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features)

### Recognition

No recognitions have been awarded to Nicereply

No recognitions have been awarded to UmfrageOnline

### Deployment & support

Nicereply

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UmfrageOnline

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Nicereply

-   By Nicereply
-   Located in Slovakia
-   Founded in 2011

UmfrageOnline

-   By enuvo GmbH
-   Located in Switzerland
-   Founded in

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