# Compare XM for Customer Experience vs SurveyLegend 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SurveyLegend and XM for Customer Experience based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152924-156752/Customer-Frontlines-vs-SurveyLegend --- # SurveyLegend vs XM for Customer Experience Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SurveyLegendXM for Customer Experience2/4 selected [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) [## SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting Price $19.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [963 reviews](#user-reviews) Positive 920 Neutral 36 Negative 7 [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting Price $1500.00/year Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [255 reviews](#user-reviews) Positive 242 Neutral 11 Negative 2 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 8,721 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Multiple Question Types 4.3 Customizable Questions 4.6 Survey Builder 4.6 Data Security NA Anonymous Feedback 4.6 \--%Fit Missing features Not enough reviews Feature ratings Multiple Question Types NA Customizable Questions 5.0 Survey Builder 4.3 Data Security NA Anonymous Feedback \-- User satisfaction User satisfaction 4.6 User reviews[963](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.3 Customer support 4.4 User satisfaction 4.6 User reviews[255](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $19Flat Rate, Per Month - Free version - Free trial Price starts from $1500Per Year - Free version - Free trial Best for Best for SurveyLegend is used by HR professionals, educators, healthcare providers, market researchers, event planners, nonprofit organizations, and academic researchers. Best for Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## User reviews Pros & cons DS Doris S. Customer Happyness Manager > "It also solved the age-old problem of “Where do I even start?”—the templates and guidance made setup fast, smooth, and..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6855490) CS Catherine S. Data Coordinator > "Their graphics for surveys were not helpful and it actually ended up creating more work on my part." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___7118147) IS Ilaria S. student > "The drag-and-drop interface was very easy to use, and having the option to include large and full-quality images for both..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___7065699) Laura L. founder > "perhaps it’s not the prettiest but I may not have been able to make the most of its editing features" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___7100842) DS Doris S. Customer Happyness Manager > "We needed a tool that made surveys feel less like a chore and more like a conversation, especially in an..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6855490) SS Shirley S. CEO, Co-founder > "That I couldn't put 1 question per page, and they were all on 1 page." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6851449) DS Doris S. Customer Happyness Manager > "The visual layout, user-friendly flow, and customizable design made it easy for us to build something that felt tailored,..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6855490) CK Claire K. Applications Trainer > "My only disappointment with SurveyLegend is that the benefits I was attracted to such as more than one skip logic..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4799203) DS Doris S. Customer Happyness Manager > "SurveyLegend helped us create a survey that didn’t just collect data—it engaged people." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6855490) MB Mehrdad B. Founder > "For the exported file demonstration, this file only is possible as raw data, and thus, you would lose all demo, you see on..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4704548) SM Sonja M. Marketing Manager > "I tried the free version and was impressed how easy it is to set up, the range of beautiful templates, lots of survey..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6393175) Cindy B. Director > "Could not see free text responses to questions in love analytics" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6483009) VR Verified Reviewer CEO > "Above all, it has amazing free features and themes that I didn't find in any other survey platforms." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6868506) RM Ramona M. Summerworkleader > "The only problem with the free version is that some of the answers are cut short and you cannot see the full answer on all..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4969601) IB Ian B. Marketing > "SurveyLegend provides robust real-time analytics and reporting tools." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6342861) LW Lauren W. Biocompatibility Specialist > "I don't like that you cannot see individual responses on the 3 free surveys that you get to with the free account." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4931188) IS Ilaria S. student > "What I liked most was the design-focused interface." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___7065699) ZR Zari R. teacher > "The subscription fee is a bit expensive." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6254789) TS Tony S. Engineer > "SurveyLegend has exceeded my expectations in every way possible. Whether you're a business professional, educator, or..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___5010321) AV Ananja V. Bride > "On the free version I was unable to edit design as I wanted or see individual responses." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4821173) RS Raj S. President > "Very easy to use interface and dropdown menu making survey design a breeze. " [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6818853) BK Boris K. Co-founder > "While SurveyLegend offers a generally pleasant survey-taking expereience, the collaborative functions fell short of..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6024612) VR Verified Reviewer CEO > "I'm now looking forward to receiving my responses from individuals filling the survey." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6868506) DO Deidra O. Campus Community Recruiter > "This is not a good experience that you can't even provide basic features to allow us to complete our survey." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4823496) NR Naseem R. Mental Health Support Worker > "It is also useful for not only market/organisational survey but also academic research" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6451076) CM Cindy M. Student > "Makes you pay to export replies and I'm still waiting on customer service to reply to my help request" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4706000) Liam K. Digital Marketing Lead > "Great pool tool to get data and interactions." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6318691) LM Lise M. Fundraiser > "I don't mind answering these questions but I got to the end with one method but wasn't able to download a screen shot." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6116332) Jesper Egon J. Chairman > "The drag'n'drop functionality of the survey is really smooth, and the results of the survey can be display in multiple..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4963226) HC Hannah C. Dietitian > "Wanting to export data but I cannot without upgrading which I was not aware of" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___5067571) VR Verified Reviewer Management trainee > "The overall experience in Survey Legend is quite good as it has lots of different functions and question formats for the..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4726808) RK Ruth K. analyst > "The formatting of the design function its too complicating" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4757514) VR Verified Reviewer Student > "I was able to make a custom survey that fit my needs and aided me to get to the audience I needed." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4984801) LT Lynn T. Business Analyst > "I wanted to print my survey as it will be completed by people who hate technology" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4948465) VR Verified Reviewer Engineering > "It was great to be able to customise my own questions" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6346864) Andreea C. Owner > "That I can't export data even in the trial mode" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6059975) SM Sonja M. Marketing Manager > "I would highly recommend SurveyLegend - it's super easy to use, loads of templates to choose from even in the free version." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6393175) ECC Eva Christine C. Student Researcher > "The 1000 answers is a little low for the free plan." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4830990) NR Naseem R. Mental Health Support Worker > "My first time of knowing SurveyLegend and using it was when I was working in a microfinance bank, it was easy to use." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6451076) JMQ Jose Mateo Q. Engineering in food production > "The cost of pricing plans for sophisticated features can be high." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4766356) ECC Eva Christine C. Student Researcher > "Finally, the data analysis and different graph depictions perfect for the research as essential to display information in..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4830990) Mayerly G. bachelor > "Sometimes I felt a little limited in what I could do with the look of the survey" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4844503) GL Gabriela L. Student > "This has helped me in projects of great maginitude and makes life easier and costumer or the surveyed people enjoy..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6120542) KW Katelyn W. President > "The cost is a little much for a membership for my group." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4815606) YC Yin C. Graduate research assistant > "Survey Legend is the best way to request, collect, and analyze survey data. " [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___5015359) CE Claudiani E. Marketing > "Too many options sometimes is makes it hard to make a choice" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4843300) VR Verified Reviewer Carers in Mind Service Coordinator > "The colour scheme, the user interface, the ability to capture qualitative data at no cost and the lack of restriction on..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3611003) SH Stephany H. Coordinator with Elementary PTO > "The survey results aren't free." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___5019840) Fernanda C. Manager > "SurveyLegend stands as a robust tool for gathering valuable feedback, making it a go-to choice for many." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4991418) VR Verified Reviewer Carers in Mind Service Coordinator > "Users were not able to select '0' as their answer as this was seen as not providing an answer (this would have been picked..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3611003) VR Verified Reviewer manager assistant > "I liked the many options for different types of questions, the many options for getting fast results, the accuracy of..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3764265) MUM Morale Ugan M. Student mentor > "You will struggle to get surveys, they always say survey was not a match and you'll keep opening the app hoping to find a..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4169837) DO Deidra O. Campus Community Recruiter > "I like that I can take the link and embed it into my social medias making it easy to market the software." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4823496) FT Fung T. AE > "Unable to edit mobile version of the survey (the existing mobile version looks a little gaudy)" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3559513) RS Raj S. President > "Very easy to deploy and productive from the minute installed." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6818853) KW Katelyn W. President > "I do not need to make surveys often." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4815606) ZF Zara F. student > "love survey legend it is a great platform to conduct surveys and questionnaires and to read the data easily and clearly" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4736497) LB Lauren B. Regional Manager > "The cost is a little higher than I would have liked for on going service, as surveys are not sent every month in my..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3477438) Mayerly G. bachelor > "I was able to add my own logo, change the font and colors, and much more." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4844503) TK Talia K. Marketing > "I can't read long answers as I can't scroll right and you have to pay to be able to download the results" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4610514) KW Katelyn W. President > "I liked how I could pick a theme, background and use all of the types of surveys." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4815606) MUM Morale Ugan M. Student mentor > "I don't like the app because they always tell me I don't have matching survey and they send a lot of marketing emails." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4169837) VR Verified Reviewer MKT intern > "I created a great survey form for my master's thesis in psychology using Surveylegend!" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4751328) VR Verified Reviewer Head of design Ops > "Some UI issues - i.e. matrices with a swipe approach are not intuitive to many" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3605188) VR Verified Reviewer Executive > "It has a variety of format for me to do survey, and it makes rating easy." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4851342) VR Verified Reviewer Property Supervisor > "NOt that much option on exporting report and not getting an overall statistics for survey result." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3604761) GL Gabriela L. Student > "I like the colourfullness, simplicity, and the use of many options to ask a question." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6120542) VR Verified Reviewer Trading assistant > "I struggled at first to place the survey boxes, I wanted to have separate pages but I don't think It was clear enough." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3456217) Cindy B. Director > "Ease of use and ability to customize." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6483009) JS Johnny S. Analyst > "Unless you pay, the software doesn't allow the user to export the data." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3502897) RD Ronel D. Mom > "The ease of use as well as the interface." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6286379) AB Alina B. Procuration > "I was missing just a component for writing text without a option to answer for information or explanation" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3479310) Alessandro G. Sport science > "What I like the most is the possibility of exporting easily the files in xlsx and the effortless way to create a survey" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4288082) VR Verified Reviewer digital marketer > "There was nothing we didn't like about this software. But I faced a bit of difficulty understanding at first, in..." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4303017) VC Valeria C. Lead Insights Consultant > "This tool is very user-friendly, intuitive, and the graphics and images are well-designed." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4774334) CT Courtney T. HR Assistant > "Because there are so many different customizable features, it is not extremely user friendly when first starting out." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___3568205) VR Verified Reviewer Account Manager > "Super easy, very customable and great to design just the way i need it" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6320838) DW Dave W. Leisure and Lettings Manager > "Inability to export data without paying a pro subscription" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___4659475) CA Catherine A. Operations Trainer > "It was fairly easy to use and understand." [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6260885) LM Lise M. Fundraiser > "I hope I am not asked for the same at the end of this survey!" [See full review](https://www.capterra.com/p/156752/SurveyLegend/#Capterra___6116332) [View Reviews](https://www.capterra.com/p/156752/SurveyLegend/reviews/) MA Mike A. Sales > "Very helpful for gathering opinions and reviews of internal processes and company updates." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) RC Ryan C. Analytics Manager > "Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7036209) Humaira J. Analyst - Survey Programmer > "The support section covers every feature so even if we are stuck we can get help from support." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6479131) WS Weronika S. Junior Project Manager > "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807) NK Nadia K. Researcher > "I have created a lot of surveys and I love the ease with which you could create and disperse the surveys." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6743146) CP Christian P. web communication specialist > "Sometimes hard to diagnose problems other users might be having with the program" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328838) RM Roberto M. Marketing Director > "The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6288863) CG Ciara G. Consultant > "The layout of the software is antiquated and not visually appealing which affects the open rate and completion of forms received." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2788611) MA Mike A. Sales > "Easy to use. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) SC Shannon C. Student > "Additionally, the dates and times don't always match up to when the individual entered the information (this may be due to..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2885337) VR Verified Reviewer Researcher > "It is overall easy to use and setup and can do complex work if you need it to." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6846059) VR Verified Reviewer Sales Support > "I have heard the Europe support team isn't as friendly ..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) JS John S. Manager > "It's good, but there are certainly more user friendly tools from the perspective of both your team and your customers." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6351170) Andrea L. Process Engineer > "It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2389737) SG Shelby G. QA & Environmental Manager > "The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey within a few..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4912277) VR Verified Reviewer Strategy Manager > "Not as good value as other tools and products maybe" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757) VR Verified Reviewer Head of Procurement > "Lots of pre-sets which help new users define their survey needs." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SR Sean R. Professo > "This is something I have to use on the job because we have an institutional license but it is one of my least favorite software..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2897888) VR Verified Reviewer Sales Support > "I have most fun building my dashboard so I can track results - and then take screenshots of the graphs to put in my presentations...." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) DL Daniela L. Marketing research Assistant > "Moreover, the data itself that the software provides was very tedious to go through as well." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2132272) EL Eduardo L. Administrator > "Overall the buying the Qualtrics CustomerXM software greatly improved management in our office and made it easier to direct..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3523319) Brendon R. Digital Marketing > "On two occasions I've reached out to technical support and waited on hold for 10+ minutes." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540) VR Verified Reviewer Head of Procurement > "Very flexible tool which can be used both internally and externally." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SM Shalini M. HR Operations > "Difficult to use and administrative burdensome. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2155214) [View Reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) ## User interface 4.60 (963) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) 4.64 (255) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important SurveyLegend Top features 34/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/156752/SurveyLegend/#features) XM for Customer Experience 26/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/152924/Customer-Frontlines/#features) ### Recognition No recognitions have been awarded to SurveyLegend No recognitions have been awarded to XM for Customer Experience ### Deployment & support SurveyLegend Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos XM for Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SurveyLegend - By SurveyLegend - Located in Sweden - Founded in 2010 XM for Customer Experience - By Qualtrics - Located in United States - Founded in 2013 ## Popular Comparisons [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,552)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $19/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156752-201674/SurveyLegend-vs-Enquetes-Maken) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $1500/year Price $30/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152924-253516/Customer-Frontlines-vs-SurveyMonkey) [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,354)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $19/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/156752-176571/SurveyLegend-vs-Google-Forms) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $1500/year Price $39/month 4.6 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-158456/Customer-Frontlines-vs-JotForm-4-0) [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $19/month Price $30/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156752-253516/SurveyLegend-vs-SurveyMonkey) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) $1500/year Price $29/month 4.6 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-153140/Customer-Frontlines-vs-Connecteam) [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $19/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/156752-158456/SurveyLegend-vs-JotForm-4-0) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) $1500/year Price $39/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-152924/Typeform-vs-Customer-Frontlines) [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) $19/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-156752/Typeform-vs-SurveyLegend) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) $1500/year Price Contact vendor for pricing 4.6 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152924-168823/Customer-Frontlines-vs-SurveySparrow) [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) vs [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.56 (320)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/) $19/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/156752-246649/SurveyLegend-vs-Microsoft-Forms) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,565)](https://www.capterra.com/p/110228/MailChimp/reviews/) $1500/year Price $13/month 4.6 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/110228-152924/MailChimp-vs-Customer-Frontlines)