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Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience
Brands who offer products or services on websites, mobile or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.
Ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys. Logic of the survey and ability to use the masked answer choices.
The other dashboards encounter errors when attempting to manually download.
Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library.
My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.
Love the ability to offer an easy ways for customers to provide feedback on their experience. Their overall reporting is also very robust.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
I'm a superfan - I love working with their survey tool and dashboards. Also whenenver I need help, I contact their support - the Utah team is always super helpful and friendly.
With so much functionality it can be easy to mess up logic in surveys. Also sharing across surveys is a pain and doesn't allow you to transfer ownership.
ContentSquare is easy to setup, the enrolling process is great with a lot of support. Insights are super useful to get more conversion by eliminating user frustrations.
There are some glitches that I sometimes come across, which can be frustrating, e.g. when you are part way through doing something all of an error message will appear.
CS helps us formalize significant A / B tests and actions that prove to be successful. The benefit is an increase in conversions with less effort on all teams.
Product is difficult to use if you are not well versed in the different modules and use the tool often.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
The workspace feature can be a bit jumpy at times.
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
The different modules go well together to start to narrow down where we need to spend our time so we can take action quickly to solve pain points for our customers.
Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.
Tim S. : My name is Tim. I'm the customer experience analyst. My rating for Contentsquare is five stars. For more video reviews like this, please click below. We began using Contentsquare because of the multitude of things that it does. We were using a bunch of different tools, whether it be Adobe Analytics, Google Analytics, Hotjar, things like that. What we found was that we could bring many of those use cases into Contentsquare and get to the results quicker and easier. Contentsquare is a best in class customer experience tool. I love that we can look at things like journey analysis and zoning analysis very quickly. So with journey analysis, I can at how my traffic is doing, but page by page. So we can review what different segments of traffic are doing and what their behaviors are. Are they performing the way we want? Then with zoning analysis, which is the other tool that I use more often than not, we're able to a look at heat maps and different behavioral analyses on the page itself. It's not just about clicks, it's about hovers. It's about whether somebody saw something on the page. We can determine specific behaviors that we want to do, and then model that across other segments. Contentsquare, it does require some development implementation. For us, we used our tag manager to implement, so it's not just a code snippet. Especially in today's technology environment where companies are using things like react, and we're having single page applications, it becomes a little more complex to integrate, but it wasn't terrible. It wasn't any harder or any different than any other analytic solution, but it isn't something that on a large-scale site you're going to implement in a day with one tag, but it was fairly easy. Our developers tackled it pretty quickly, and we manage everything through our tagging solutions, so it's fairly optimal as well. If you're looking for software like Contentsquare or a customer experience tool such as Contentsquare, I'd recommend shopping around and finding what's going to fit your company's needs the best. When I say that Contentsquare is a best in class enterprise level piece of software, it is not for everybody, but it does what it says it does, and it does it really well. If that's what you're looking for, and you're serious about looking at customer experience analytics, then Contentsquare very well could be an enterprise level platform for you.
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