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XM for Customer Experience vs Custellence: Which is a better fit?

Updated on September 15th, 2024
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Summary
Key features rated by users
Features selected based on 976 reviews from Customer Engagement users.
% Fit
Missing features
Not enough reviews
Feature ratings
Content Management
NA
CRM
4.3
Activity Tracking
4.5
Engagement Tracking
5.0
Customer Database
--
% Fit
Missing features
Not enough reviews
Feature ratings
Content Management
NA
CRM
NA
Activity Tracking
NA
Engagement Tracking
NA
Customer Database
5.0
User satisfaction
4.6
User reviews250
Ease of use
4.4
Functionality
4.5
Value for money
4.5
Customer support
4.7
4.4
User reviews17
Ease of use
4.4
Functionality
4.1
Value for money
4.4
Customer support
4.4
Price starts from
Yearly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience

Customer Experience and Service Design professionals wanting to put gathered customer insights into action!

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Eduardo L
Administrator
4.0

Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.

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XM for Customer Experience

Top Features
36/40
  • Content Creation
  • Content Management
  • Customer Portal
  • Gamification
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Campaign Management
  • Churn Management
  • Communication Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Visual Analytics
  • Widgets
See All features
Hide Customer Engagement Software Features -

Custellence

9/40
Show Customer Engagement Software Features +
XM for Customer Experience
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Custellence
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
XM for Customer Experience
  • By Qualtrics
  • Located in United States
  • Founded in 2013
Custellence
  • By Custellence
  • Located in Sweden
  • Founded in 2014
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