# Compare XM for Customer Experience vs GetMoreReviews 2026 | Capterra > Unsure of what to choose? Check Capterra to compare XM for Customer Experience and GetMoreReviews based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152924-168691/Customer-Frontlines-vs-GetMoreReviews --- # XM for Customer Experience vs GetMoreReviews Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: XM for Customer ExperienceGetMoreReviews2/4 selected [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) [GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)[4.7 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting Price $1500.00/year Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [255 reviews](#user-reviews) Positive 242 Neutral 11 Negative 2 [## GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)[4.7 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) Starting Price $129.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment GF Based on [148 reviews](#user-reviews) Positive 143 Neutral 3 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Zoho Desk 4.5 (2,211) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,408) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### SurveySparrow 4.4 (121) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,071) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,093 reviews from customer satisfaction software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Customer Experience Management 4.8 Customizable Forms 3.5 Complaint Monitoring 4.7 Reporting/Analytics 4.7 Feedback Management 4.7 61%Fit Missing features Not enough reviews Feature ratings Customer Experience Management \-- Customizable Forms NA Complaint Monitoring 4.2 Reporting/Analytics 4.1 Feedback Management 4.5 User satisfaction User satisfaction 4.6 User reviews[255](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Ease of use 4.4 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.7 User reviews[148](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.7 Price starts from Price starts from $1500Per Year - Free version - Free trial Price starts from $129Flat Rate, Per Month - Free version - Free trial Best for Best for Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience Best for Get More Reviews is used by service providers, local businesses, plumbing companies, water companies, and companies seeking to improve online reputation. ## User reviews Pros & cons MA Mike A. Sales > "Very helpful for gathering opinions and reviews of internal processes and company updates." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) RC Ryan C. Analytics Manager > "Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7036209) Humaira J. Analyst - Survey Programmer > "The support section covers every feature so even if we are stuck we can get help from support." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6479131) WS Weronika S. Junior Project Manager > "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807) NK Nadia K. Researcher > "I have created a lot of surveys and I love the ease with which you could create and disperse the surveys." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6743146) CP Christian P. web communication specialist > "Sometimes hard to diagnose problems other users might be having with the program" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328838) RM Roberto M. Marketing Director > "The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6288863) CG Ciara G. Consultant > "The layout of the software is antiquated and not visually appealing which affects the open rate and completion of forms received." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2788611) MA Mike A. Sales > "Easy to use. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503) SC Shannon C. Student > "Additionally, the dates and times don't always match up to when the individual entered the information (this may be due to..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2885337) VR Verified Reviewer Researcher > "It is overall easy to use and setup and can do complex work if you need it to." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6846059) VR Verified Reviewer Sales Support > "I have heard the Europe support team isn't as friendly ..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) JS John S. Manager > "It's good, but there are certainly more user friendly tools from the perspective of both your team and your customers." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6351170) Andrea L. Process Engineer > "It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2389737) SG Shelby G. QA & Environmental Manager > "The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey within a few..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4912277) VR Verified Reviewer Strategy Manager > "Not as good value as other tools and products maybe" [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757) VR Verified Reviewer Head of Procurement > "Lots of pre-sets which help new users define their survey needs." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SR Sean R. Professo > "This is something I have to use on the job because we have an institutional license but it is one of my least favorite software..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2897888) VR Verified Reviewer Sales Support > "I have most fun building my dashboard so I can track results - and then take screenshots of the graphs to put in my presentations...." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641) DL Daniela L. Marketing research Assistant > "Moreover, the data itself that the software provides was very tedious to go through as well." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2132272) EL Eduardo L. Administrator > "Overall the buying the Qualtrics CustomerXM software greatly improved management in our office and made it easier to direct..." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3523319) Brendon R. Digital Marketing > "On two occasions I've reached out to technical support and waited on hold for 10+ minutes." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540) VR Verified Reviewer Head of Procurement > "Very flexible tool which can be used both internally and externally." [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502) SM Shalini M. HR Operations > "Difficult to use and administrative burdensome. " [See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2155214) [View Reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) GF Gary F. Owner > "GetMoreReviews also has a white label service where you can be a reseller which is also a very cool..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4779132) GP Gabriela P. Owner > "Not having control over the Contact that we send a review request and they did not answer "the..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4739599) BS Ben S. Marketing Manager > "Overall, getmorereviews has saved us time and money... it has helped us grow our google reviews by..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4744886) KC Ken C. Director of mareting > "Sometimes it seems as though there is a delay in the information being update on a new review." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4738959) JB Jessica B. Controller > "Most customers need the reminder to rate us so it works well for us." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4738880) Favio R. Project Manager > "The customization of the design is limited, which was a problem when making the reviews forms match..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___3746076) JS Jennifer S. Client Experience Director > "GetMoreReviews helped us get started with our review management process. " [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4767564) JB Jessica B. Controller > "We have one company with two locations and the price is very expensive." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4738880) GF Gary F. Owner > "I found GetMoreReviews was easy to set up on the backend and integrate into our current business..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4779132) VR Verified Reviewer Mnager > "Very confusing dashboard, high cost, and not flexible." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#GetApp___3793759) JS Jennifer S. Client Experience Director > "I like that it sends the follow up emails automatically." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4767564) VR Verified Reviewer Mnager > "Horrible customer service." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#GetApp___3793759) BS Ben S. Marketing Manager > "Getmorereviews has saved us time and money..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4744886) JC Joey C. Operations Manager > "One feature I do not like is I find some customers (those not good with email/technology) would..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2721408) GF Gary F. Owner > "Once set up it's easy enough for my not tech savvy mother to use which is a big deal." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4779132) VR Verified Reviewer Marketing Director > "Loading data takes forever, set up was cumbersome for my practice since we have 14 different..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2721732) BS Ben S. Marketing Manager > "Love the automation of this platform." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4744886) MB Melinda B. Marketing Manager > "Yes, the emails that go out don't seem to be as effective as the texting." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2704708) GF Gary F. Owner > "So I am a reseller and a user and am impressed on both ends." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4779132) SS Sidney S. CEO & Founder > "I know this is subtle, but from a marketing perspective, the look of the end user UI matters and..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2713908) MG Mark G. Owner > "Product is easy to use." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4748888) JF Jamal F. Land Sales Consultant > "There also seems to be a delay in the posts that come through." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2717434) FB Francois B. Owner/CEO > "It was very fast and easy to set up and it works exactly as expected." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4750031) DP Dana P. CX Coordinator > "I dont like how we have to manually send the outreach." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2716620) AF Alexandria F. Marketing Manager > "Easy to use." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___4771777) RP Rich P. Realtor > "So, had to pay for an entire month which I thought wasn't right." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#GetApp___2241411) JD Justin D. Co-Owner > "Having multiple users, has freed up my time and allows my staff to input client information for..." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2713965) MB Melinda B. Marketing Manager > "They just don't seem to get the return desired." [See full review](https://www.capterra.com/p/168691/GetMoreReviews/#Capterra___2704708) [View Reviews](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) ## User interface [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) 4.64 (255) [GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/) 4.66 (148) ### Features XM for Customer Experience Top features 33/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Process/Workflow Automation - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets [See all features](https://www.capterra.com/p/152924/Customer-Frontlines/#features) GetMoreReviews 17/35 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - CES Survey Structure - Chat/Messaging - Complaint Monitoring - CRM - CSAT Survey Structure - Customer Database - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Generative AI - Multi-Channel Communication - NPS Survey Structure - Performance Metrics - Process/Workflow Automation - Reporting/Analytics - Search/Filter - Sentiment Analysis - SMS Messaging - Social Media Integration - Survey/Poll Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Widgets [See all features](https://www.capterra.com/p/168691/GetMoreReviews/#features) ### Recognition No recognitions have been awarded to XM for Customer Experience No recognitions have been awarded to GetMoreReviews ### Deployment & support XM for Customer Experience Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GetMoreReviews Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details XM for Customer Experience - By Qualtrics - Located in United States - Founded in 2013 GetMoreReviews - By Get More Reviews - Located in United States - Founded in 2017 ## Popular Comparisons [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,421)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $1500/year Price $30/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152924-253516/Customer-Frontlines-vs-SurveyMonkey) [GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)[4.66 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) $129/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-168691/BirdEye-vs-GetMoreReviews) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $1500/year Price $299/month 4.6 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152924-169618/Customer-Frontlines-vs-Trustpilot) [GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/)[4.66 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) vs [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (202)](https://www.capterra.com/p/142037/NiceJob/reviews/) $129/month Price $75/month 4.5 Features 4.8 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/142037-168691/NiceJob-vs-GetMoreReviews) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $1500/year Price $15/month 4.6 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-152924/LiveAgent-vs-Customer-Frontlines) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) $1500/year Price $249/month 4.6 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152924-161326/Customer-Frontlines-vs-Broadly-Reviews) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $1500/year Price $39/month 4.6 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152924-158456/Customer-Frontlines-vs-JotForm-4-0) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) $1500/year Price $39/month 4.6 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-152924/Typeform-vs-Customer-Frontlines) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $1500/year Price $14/month 4.6 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152924-155928/Customer-Frontlines-vs-Zoho-CRM) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $1500/year Price $39/month 4.6 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/152924-164283/Customer-Frontlines-vs-Zendesk) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) $1500/year Price Contact vendor for pricing 4.6 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152924-168823/Customer-Frontlines-vs-SurveySparrow) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/) $1500/year Price Contact vendor for pricing 4.6 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-152924/Weave-vs-Customer-Frontlines)