XM for Customer Experience vs SurveySparrow: Which is a better fit?

Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.

Speaker 1: Hi, I'm Nitin. I'm currently a student at Illinois Institute of Technology, Chicago, and I'd like to give SurveySparrow a rating of four out of five. I use SurveySparrow to send out quick surveys and collect feedback about small things like events and so on. It also helps respondents fill out the survey without dropping off because of its beautiful survey user interface. That's what I use it for. I like SurveySparrow for its user interface and its straightforward approach to UX. Everything is there where I need it, and it also makes designing the survey forms easier and very straightforward, even for a non-designer. And I also like its analysis features. I can import, I can export the data to CSV and then Google Sheets. And it also has integrations with other products. So these are things that I like about SurveySparrow. I think SurveySparrow can improve its pricing. Its pricing is not the best for small, medium businesses and startups that have just started their operations. It's just that their pricing may seem a little too costly for these small establishments.