# Compare XM for Customer Experience vs SurveySparrow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare XM for Customer Experience and SurveySparrow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152924-168823/Customer-Frontlines-vs-SurveySparrow

---

# XM for Customer Experience vs SurveySparrow Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

XM for Customer ExperienceSurveySparrow2/4 selected

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

[## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Starting Price

$1500.00/year

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [255 reviews](#user-reviews)

Positive

242

Neutral

11

Negative

2

[## SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [121 reviews](#user-reviews)

Positive

109

Neutral

7

Negative

5

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### Zoho Survey

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* * *

User rating

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rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,376 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

78%Fit

High performer

Feature ratings

Negative Feedback Management

4.9

Real-Time Reporting

4.5

Surveys & Feedback

4.7

Real-Time Notifications

3.7

Customizable Forms

3.5

\--%Fit

Not enough reviews

Feature ratings

Negative Feedback Management

4.7

Real-Time Reporting

3.0

Surveys & Feedback

4.4

Real-Time Notifications

\--

Customizable Forms

\--

User satisfaction

User satisfaction

4.6

User reviews[255](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Ease of use

4.4

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.4

User reviews[121](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$1500Per Year

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience

Best for

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

## User reviews

Pros & cons

MA

Mike A.

Sales

> "Very helpful for gathering opinions and reviews of internal processes and company updates."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503)

RC

Ryan C.

Analytics Manager

> "Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility"

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7036209)

Humaira J.

Analyst - Survey Programmer

> "The support section covers every feature so even if we are stuck we can get help from support."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6479131)

WS

Weronika S.

Junior Project Manager

> "It's not the easiest to use and sometimes the screens take a long time to load, sometimes also filters don't work as they should"

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3878807)

NK

Nadia K.

Researcher

> "I have created a lot of surveys and I love the ease with which you could create and disperse the surveys."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6743146)

CP

Christian P.

web communication specialist

> "Sometimes hard to diagnose problems other users might be having with the program"

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328838)

VR

Verified Reviewer

Researcher

> "It is overall easy to use and setup and can do complex work if you need it to."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6846059)

SC

Shannon C.

Student

> "Additionally, the dates and times don't always match up to when the individual entered the information (this may be due to computers..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2885337)

JS

John S.

Manager

> "It's good, but there are certainly more user friendly tools from the perspective of both your team and your customers."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6351170)

Andrea L.

Process Engineer

> "It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2389737)

MA

Mike A.

Sales

> "Easy to use. "

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___7019503)

VR

Verified Reviewer

Strategy Manager

> "Not as good value as other tools and products maybe"

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4328757)

SG

Shelby G.

QA & Environmental Manager

> "The Qualtrics system is well laid out and was easy to use, we were able to collage an employee feedback survey within a few minutes and..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___4912277)

SR

Sean R.

Professo

> "This is something I have to use on the job because we have an institutional license but it is one of my least favorite software packages..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2897888)

RM

Roberto M.

Marketing Director

> "The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs"

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6288863)

CG

Ciara G.

Consultant

> "The layout of the software is antiquated and not visually appealing which affects the open rate and completion of forms received."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2788611)

VR

Verified Reviewer

Head of Procurement

> "Lots of pre-sets which help new users define their survey needs."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___6056502)

VR

Verified Reviewer

Sales Support

> "I have heard the Europe support team isn't as friendly ..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3471641)

EL

Eduardo L.

Administrator

> "Overall the buying the Qualtrics CustomerXM software greatly improved management in our office and made it easier to direct complaints..."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___3523319)

Brendon R.

Digital Marketing

> "On two occasions I've reached out to technical support and waited on hold for 10+ minutes."

[See full review](https://www.capterra.com/p/152924/Customer-Frontlines/#Capterra___2437540)

[View Reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

VR

Verified Reviewer

Support Operations

> "I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___7004838)

SG

Sarah G.

Manager of Visitor Engagement

> "It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170673)

Stanley K.

Software Engineer

> "With this integration you will be able to answer a form and make a payment online and in mobile applications in an..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6705333)

KP

Kristy P.

Director

> "Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting,..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908)

SF

Sarah F.

Office Manager

> "I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6841448)

OE

Omar E.

Customer experience manager

> "Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue "

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6177580)

AD

Ayikoru D.

Finance and Administration Officer

> "Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6421720)

CL

Chris L.

Sales Operations

> "It can be challenging sometimes to upload contacts/clean uploaded contacts."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170666)

JS

Jeremy S.

Partner

> "Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6857129)

TM

Tarun M.

Assistant Manager

> "There are few features pertaining to global variable that many time don't work."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175605)

MD

Michelle D.

Student Experience Specialist

> "The downloadable excels make it easy to analyze our data too."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6842272)

ZS

Zulfiqar S.

AVP

> "emailing mechanism and slow processing of data"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175628)

VR

Verified Reviewer

Support Operations

> "Simple to use and if you need metrics, reports or integrations with other services they do it all!"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___7004838)

KP

Kristy P.

Director

> "They then tried to charge me for an entirely new set of surveys without my knowledge of consent."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908)

CN

Claire N.

Project Manager

> "Robustness and efficiency for extracting actionable insights."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6587971)

Mayerly G.

bachelor

> "I also noticed that the integration with other analysis tools is not as easy as I would have liked."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4844510)

JS

Jeremy S.

Partner

> "Strong support from the client services team."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6857129)

AJ

Ahamed J.

Business Development Manager

> "Some of hte old-fashioned features are not available anymore."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175930)

Joël T.

Senior Frontent Developer

> "It helps us to create realistic user-friendly feedback (survey) forms with human-like feelings."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4829422)

KP

Kristy P.

Director

> "Pricing model was not transparent."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4956908)

NF

Niall F.

Head of Design

> "Good level of customisation and an excellent range of question types for quantitative and qualitative measuring."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6175906)

ME

Mohamed E.

Student

> "Non functional for thr most of the time."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170799)

Romaric S.

Web designer

> "The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066)

Alekhya H.

Clinical investigator

> "The survey building tool is good ,but it has some bugs and need developers assistance."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4615496)

Mayerly G.

bachelor

> "What I like the most about this platform is its conversational approach instead of having customers fill out a..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4844510)

Halimatun Z.

IT Manager

> "I have tried to moving around some of the text field on the survey form, but it just not snapped on the grid that i..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3203824)

Joël T.

Senior Frontent Developer

> "SurveySparrow also provides multiple integration possibilities which rather favor our preferences."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4829422)

DC

Dianne C.

PRESIDENT

> "We received no alert to our card to be billed so we could call to cancel."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327)

Ganapathi N.

Product developer

> "The form can be build from the blank scratch and can use different themes so that customers can give their..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4631931)

CG

Chaitanya G.

Associate software test engineer

> "The prices are high."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4624187)

HCL

Hak Chong L.

Principal Designer

> "SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3610034)

Ganisetti U.

Student

> "The overall experience is Not bed."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4631567)

CP

Chandrakeerthan P.

student

> "The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4564605)

Godfrey C.

Technical Quality Manager

> "It is harder to customize using survey forms"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2952440)

MR

Melinda R.

Managing Director

> "It makes handling business surveys easy including easy building of forms"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6061049)

DC

Dianne C.

PRESIDENT

> "This means they hacked us in an effort to refuse a refund."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327)

Romaric S.

Web designer

> "With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066)

Godfrey C.

Technical Quality Manager

> "It is tough to deal with drag and drop question boxes."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2952440)

MR

Melinda R.

Managing Director

> "It ,makes engagements and feedback collection easy"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6061049)

DC

Dianne C.

PRESIDENT

> "We received no benefit from it. After our tech support removed their code, I was alerted yesterday"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3258327)

Romaric S.

Web designer

> "Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4287066)

VR

Verified Reviewer

Owner

> "The customer service is not very good. When you do get someone on line to help you- they tend to answer a question,..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#GetApp___2444704)

JLD

J'La D.

Community Outreach

> "It's a very simple yet aesthetically pleasing application and easy for end-users to navigate."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6170711)

VR

Verified Reviewer

Owner

> "I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#GetApp___2444704)

MA

Mohammad A.

Software developer

> "Using the skip questions tool is great as well for email surveys where there is more coverage to more users."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___4668766)

Carolina F.

Merchant Success Analyst

> "We had some difficulties when sharing the survey with customers and team members in China."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2587877)

SD

Shravya D.

Consultant

> "Good, but can definitely be more customized to requirements"

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6206401)

Adithya S.

Founder

> "They are just a ping away in case something doesn't seem to work for you."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2300995)

SD

Shravya D.

Consultant

> "Platform is intuitively designed and many good features."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___6206401)

VR

Verified Reviewer

Owner

> "Even asked them for finding a solution - but they didn't want to."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2360115)

Halimatun Z.

IT Manager

> "Great things with SurveySparrow is, i can build a survey form easily with the build-in template that they have..."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___3203824)

JD

Jessica D.

founder

> "Customer service is an absolute joke."

[See full review](https://www.capterra.com/p/168823/SurveySparrow/#Capterra___2746485)

[View Reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

## User interface

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

4.64 (255)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

4.42 (121)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

XM for Customer Experience

Top features

39/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/152924/Customer-Frontlines/#features)

SurveySparrow

36/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/168823/SurveySparrow/#features)

### Recognition

XM for Customer Experience is recognized as a top-rated tool in 2 Capterra Shortlist reports

SurveySparrow is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

XM for Customer Experience

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SurveySparrow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

XM for Customer Experience

-   By Qualtrics
-   Located in United States
-   Founded in 2013

SurveySparrow

-   By SurveySparrow
-   Located in United States
-   Founded in 2017

## Popular Comparisons

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,450)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

$1500/year

Price

$30/month

4.6

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/152924-253516/Customer-Frontlines-vs-SurveyMonkey)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,450)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Contact vendor for pricing

Price

$30/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/168823-253516/SurveySparrow-vs-SurveyMonkey)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$1500/year

Price

$39/month

4.6

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152924-158456/Customer-Frontlines-vs-JotForm-4-0)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Contact vendor for pricing

Price

$39/month

4.3

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-168823/JotForm-4-0-vs-SurveySparrow)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$1500/year

Price

$29/month

4.6

Features

4.5

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152924-153140/Customer-Frontlines-vs-Connecteam)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Contact vendor for pricing

Price

$29/month

4.3

Features

4.5

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153140-168823/Connecteam-vs-SurveySparrow)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

$1500/year

Price

$39/month

4.6

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-152924/Typeform-vs-Customer-Frontlines)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

Contact vendor for pricing

Price

$39/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/137289-168823/Typeform-vs-SurveySparrow)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,599)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$1500/year

Price

$13/month

4.6

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-152924/MailChimp-vs-Customer-Frontlines)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.75 (526)](https://www.capterra.com/p/135455/QuestionPro/reviews/)

Contact vendor for pricing

Price

$83/month

4.3

Features

4.7

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135455-168823/QuestionPro-vs-SurveySparrow)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

vs

[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

$1500/year

Price

$19/month

4.6

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/152924-156752/Customer-Frontlines-vs-SurveyLegend)

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[4.42 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

vs

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.56 (323)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.3

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/168823-246649/SurveySparrow-vs-Microsoft-Forms)