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Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience
Customer Experience teams, Customer Service teams, Marketing Teams, Management Teams.
Ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys. Logic of the survey and ability to use the masked answer choices.
The other dashboards encounter errors when attempting to manually download.
Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library.
My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.
Love the ability to offer an easy ways for customers to provide feedback on their experience. Their overall reporting is also very robust.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
I'm a superfan - I love working with their survey tool and dashboards. Also whenenver I need help, I contact their support - the Utah team is always super helpful and friendly.
With so much functionality it can be easy to mess up logic in surveys. Also sharing across surveys is a pain and doesn't allow you to transfer ownership.
Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.
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