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Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience
pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.
Ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys. Logic of the survey and ability to use the masked answer choices.
The other dashboards encounter errors when attempting to manually download.
Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library.
My problems began more than six months ago. I asked to terminate my contract, so they've disabled my account, but they still haven't issued a refund.
Love the ability to offer an easy ways for customers to provide feedback on their experience. Their overall reporting is also very robust.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
I'm a superfan - I love working with their survey tool and dashboards. Also whenenver I need help, I contact their support - the Utah team is always super helpful and friendly.
With so much functionality it can be easy to mess up logic in surveys. Also sharing across surveys is a pain and doesn't allow you to transfer ownership.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
Can't think of one thing that we dislike about pulseM.
Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.
John G.: Hi, my name's John I'm the marketing manager. I'm happy to give pulse a rating of five. For more reviews, click below. We chose pulse to increase our reputation management, and upon a extensive search with different competitors, we found that pulse was the easiest for our customers to use, and it has definitely proven to be so, and we've really enjoyed it. The reasons we chose pulse were number one, because it integrated with ServiceTitan, was easily connected to our Google pages, Facebook, Yelp, had a number of integrations that worked out for us, as well as the ease of use for the customers. It has made it very easy for customers to do that. As well, we use the internal point system as a way to incentivize our technicians. Getting started with pulseM was really easy. The support team and the integration team was beyond helpful. I think it took us less than 48 hours to be up and running with pulse. And we actually got our first review from it within the first two days of using it. I firmly believe that any local service company who does service and would like to increase their Google rankings should use pulse, because it will generate reviews for you very easily without having to do any extra work. And the results with us has been phenomenal. We've gotten so many referrals just from that.
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