Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Product and UX teams
SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists
Though, for me, the most useful part is the search engine, I enjoy the powerful and flexible filtering option. Stories is also a nice option for sharing research insights and iterations with my team.
Can be really complex at times and therefore some features become unusable or hard to get started with.
More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns.
Link in the email notification works weirdly: it is difficult to find the exact notes the notification refers to.
They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect).
Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.
The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.
The software is still new and has the occasional bug or missing feature.
Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.
It´s a scam and ridiculous - they do NOT have unsubscribe button in account settings. They don´t even bother sending notifications about ending period.
It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business.
If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics.
In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. Great results with little effort.
I discovered some bugs in my web-app and fixed them immediately. I also recovered some lost sales caused by bugs.
John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews like this, click below. Before we used Smartlook, we used other user experience software like Crazy Egg, but we found that it was quite hard to implement and quite expensive. So Smartlook came in at a much better price and also gave us the results that we needed. We chose Smartlook because it was easy to integrate. It was one click download. It sat across all of our platforms and it was enabling us to work with our customers more efficiently, by giving them data from the Smartlook system to enhance their websites. We found Smartlook really, really easy to get started with. It's just a web download. You can add some code into your website so if you get access to your backend of your websites, if you're using multiple platforms like WordPress or Shopify, it's really, really simple to use. I'd give it five out of five. For anybody who's thinking about Smartlook, I would have a look at their forward slash free URL and just trial it for free to start with, have a look at what results you're getting from it on the free version and then you won't be disappointed. You'll want to download it and get it used on all your client sites.
Prioritize real-user-identified key features according to your needs to find your best fit.
EnjoyHQ
Top FeaturesSmartlook
EnjoyHQ
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: