# Compare Birdeye vs HumanBot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Birdeye and HumanBot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152997-10010954/BirdEye-vs-HumanBot

---

# Birdeye vs HumanBot Features and Cost Comparison

Last updated July 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BirdeyeHumanBot2/4 selected

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (823)](https://www.capterra.com/p/10010954/HumanBot/reviews/)

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [704 reviews](#user-reviews)

Positive

662

Neutral

17

Negative

25

[## HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (823)](https://www.capterra.com/p/10010954/HumanBot/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [823 reviews](#user-reviews)

Positive

815

Neutral

7

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 2,173 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

High performer

Feature ratings

Negative Feedback Management

4.6

Review Request

4.6

Review Monitoring

4.7

Response Management

4.6

Reporting/Analytics

4.5

\--%Fit

Missing features

Feature ratings

Negative Feedback Management

NA

Review Request

NA

Review Monitoring

NA

Response Management

NA

Reporting/Analytics

NA

User satisfaction

User satisfaction

4.7

User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.8

User reviews[823](https://www.capterra.com/p/10010954/HumanBot/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.9

Customer support

4.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

Best for

Create unlimited personalized smart AI Human Voice Chat Agents that perform revenue generating tasks such as getting leads, sales, customer support etc. for any business or marketing goal.

## User reviews

Pros & cons

Steven L.

Digital Marketing Director

> "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140)

IO

Isobella O.

Director

> "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797)

GY

Ghiwa Y.

IT manager

> "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

IW

Isla W.

Marketing Manager

> "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062)

EP

Eric P.

VP of Sales

> "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

CS

Cap S.

Receptionist

> "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

BH

Bradley H.

Senior Business Intelligence Analyst

> "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111)

CV

Clara V.

HR Coordinator

> "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285)

JC

Julie C.

Owner

> "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

MR

Maura R.

Client Manager

> "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

DV

Dimos V.

Leasing Director

> "Great product that helps our marketing and leasing teams understand what is going on at our properties."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982)

EP

Eric P.

VP of Sales

> "However, we tried to work on some custom features that took much longer than expected."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

SV

Sammi V.

Senior Client Manager

> "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

BD

Bobby D.

CEO

> "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331)

ML

Matthew L.

Property Manager

> "We are able to customize how/when we engage with our customers and it has been a delight to work with."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989)

MM

Matt M.

Vice President

> "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

CR

Camila R.

Case Manager

> "It expedites response times and provides them the security of having their CM available"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

EV

Ellie V.

Client Manager

> "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439)

JC

Julie C.

Owner

> "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

KE

Katie E.

Buyer

> "When messaging a guest through the chat, pictures are slow to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445)

CS

Cap S.

Receptionist

> "We get better responses throughout the day via Birdeye texting vs phone calls/emails."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

HM

Hattie M.

Digital Marketing Strategy

> "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983)

CR

Camila R.

Case Manager

> "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

NN

Noah N.

Marketing Manager

> "During most monthly meetings, they tried to upsell us on products that we didn't really need."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

SL

Susana L.

Director of strategy

> "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

ST

Scott T.

President

> "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

LG

Lauren G.

Client Manager

> "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

JR

Jason R.

manger

> "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen"

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

GY

Ghiwa Y.

IT manager

> "I really liked how simple it was to collect, track, and respond to reviews across multiple channels."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

SC

Steve C.

Director

> "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

NF

Noy F.

Owner

> "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862)

Nathan S.

Director, Digital Strategy

> "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510)

LS

Lisa S.

Executive Assitant

> "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126)

SC

Steve C.

Director

> "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

TQ

Thomas Q.

Digital Marketing Manager

> "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099)

SF

Samantha F.

Client Experience Manager

> "Cannot input graphic into email campaigns."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406)

WK

Wendy K.

Marketing

> "BirdEye helps to build a reputation and maintain it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

ES

Evyn S.

UX and SEO Specialist

> "Sometimes it can be glitchy or take a while to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366)

SA

Sara A.

Social Media Manager

> "It is great that Birdeye enhances our continuous monitoring and control over all our accounts."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

MA

Michelle A.

Digital Marketing

> "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773)

MR

Maura R.

Client Manager

> "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

JD

Jared D.

Director of Marketing

> "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

SL

Susana L.

Director of strategy

> "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

MK

Michele K.

Reputation Specialist

> "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197)

GB

Gus B.

PM

> "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

Helene V.

Office Head

> "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709)

TR

Tara R.

Director

> "Monitoring feedback, responding to customers, and boosting local SEO has never been easier."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

AH

Anne H.

Broker

> "Well, they did NOT help and did NOT solve the problem!!!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946)

SW

Sean W.

Hospital Manager

> "I like the Birdeye helps build our online reputation"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181)

SB

Sean B.

Operations

> "Poor."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

LG

Lauren G.

Client Manager

> "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

AW

Alan W.

Marketing Director

> "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842)

SV

Sammi V.

Senior Client Manager

> "My clients find a ton of success from integration and bulk importing client lists."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

CL

Craig L.

Director

> "Did not notify on the roll over and I missed out by a few day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251)

SB

Sean B.

Operations

> "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

TF

Tom F.

Managing Member

> "cost it is expensive and sometimes hard to learn and connect everything"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125)

SL

Susana L.

Director of strategy

> "We’ve seen major improvements in our visibility across search engines and directories."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

KS

Kristen S.

Specialist

> "Some of our customers complained about the birdeye reps that would call them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375)

CM

Cara M.

Senior Client Manager

> "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620)

VR

Verified Reviewer

VP Marketing

> "They blame internal mismanagement for their problems and I'm sure that's correct."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

GB

Gus B.

PM

> "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

DN

Deborah N.

Orthodontisit

> "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288)

SA

Sara A.

Social Media Manager

> "Birdeye has greatly supported our efforts and enabled us to improve our social media presence."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

Eric R.

Owner

> "they are doing nothing to contribute to the value of their initial offering."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269)

SB

Sammy B.

Client Manager

> "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117)

SL

Sarah L.

Closing Coordinator

> "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238)

KH

Kiran H.

Customer Service

> "It has a 30 day free trial with no credit card needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543)

JD

Jared D.

Director of Marketing

> "Shame on me for not memorizing their agreement. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

WK

Wendy K.

Marketing

> "It's easy to use and when you need help, you can usually get a human in short time."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

DP

Denise P.

Owner

> "customer service too many emails and too many rep changes as a partner a different rep every so many months"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251)

NN

Noah N.

Marketing Manager

> "The ease of being able to send messages to our customers, and stay in contact with them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

VR

Verified Reviewer

President

> "The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___3814211)

VR

Verified Reviewer

Brand Ambassador

> "It’s user-friendly, reliable, and has added significant value for us."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000368)

VR

Verified Reviewer

VP Marketing

> "Their people are not trust worthy and their support is very bad."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

JR

Jason R.

manger

> "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

KO

Kim O.

Marketing director

> "Years ago, when we first joined there were glitches in the software and the review requests would not send out."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254)

CB

Carissa B.

Bookkeeper

> "It is a great way to stay in contact with our customers through text."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6475903)

AM

Amy M.

Market Manager

> "Directory listing service is not up to par with other providers like text."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3776962)

TR

Tara R.

Director

> "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

CF

Conor F.

Owner

> "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605)

[View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

PM

Peter M.

CEO

> "The interface is clean, the chat feels natural, and the customization options make it simple to create exactly the kind of AI..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7104392)

SB

Sam B.

Business Development Manager

> "I’m also not seeing anything that lets me customise my bot to the level I’d like, but again, I’m still learning my way around the app."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697)

Kehinde O.

Founder

> "The white-labelling feature of the software helps build authority for my agency business, Multicon Digital Solutions."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7131026)

Derk Willem L.

ceo

> "the 500000 word limit of the training model is a little disappointment, hopefully this will raise in time, i guess it's a chatgpt-neo..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6875796)

RW

Rod W.

Developer

> "The whole idea of being able to communicate with visitors with different types of ChatBots (Live, SmartAI, and Trained) is first-rate..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235)

AP

Andi P.

Learning consultant and digital developer

> "That there is a lack of a real speech - to - speech avatar option without me having to press a microphone button"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7019983)

Adam B.

CEO

> "I love how seamlessly it integrates with my website and social channels, and the customization options let me tailor the bot’s tone,..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501)

IE

Inky E.

Manager

> "The lip-sync, not a lot of characters variety, and training the bot doesn't come with instructions which makes what should have been the..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094)

GL

Garrison L.

Marketing Manager

> "Overall, HumanBot.io is a powerful tool that helps with tons of business tasks like lead generation, customer support, and marketing."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115)

Yasser R.

gm

> "nothing really i can consider as a cons in the app , except it is a paid application , but i fact such a pro application cant be free"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6853310)

JN

John N.

Business Development Executive

> "Having the ability for the website visitor to jump from that to Live Chat with our team enabled a lot more questions to be answered and..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600)

RO

Ray O.

Owner

> "Does not allow you to add your own image to have a personalized chatbot"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6673323)

DK

Daniel K.

webdeveloper

> "Its AI-powered chat and voice features engage visitors instantly, answer questions 24/7, and capture leads automatically—even when I'm..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052)

BL

Benjamin L.

CEO

> "Can’t integrate with WhatsApp, Telegram and FB Messenger."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299)

VR

Verified Reviewer

Account Executive

> "I like its promise of versatility and useability across industries for my businesses and my clients."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7111257)

THT

Trinh Hoang T.

webdesign

> "admin.cannot create a sub-user to manage campaigns."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6679282)

Mark S.

Owner

> "With the unlimited version, you can customize your avatar and even use your own image for this."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7073113)

AA

Andy A.

CEO

> "Lip Sync needs improving - the movements are still a bit clunky."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6693301)

Dr. George J. G.

Director

> "So far, it has been interesting, and it works fine, but it needs fine-tuning. Once it is set up properly, I expect that it will give my..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7100093)

MA

M A.

Director

> "Interactions with AI, while informative and efficient, often miss the warm, personal nuances that characterize human conversations,..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6102261)

DK

Daniel K.

webdeveloper

> "Great for engaging visitors instantly with AI-powered chat, collecting emails, phone numbers, and other details—even after hours—so no..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052)

Muddaiah J.

MD

> "For a non tech savvy solo marketer without a team, Integrating HumanBot with other services using multiple steps in zapier can be bit..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4927932)

FM

Frank M.

Director

> "It effectively bridges the gap between technology and human-like interaction, making it a valuable tool for daily tasks and information..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6683433)

IE

Inky E.

Manager

> "Task automation is not functional."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094)

NV

Nandu V.

Owner

> "It is a really affordable software program, and I had a mixed response so far due to some features lacking and hopefully once it is..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7112793)

LO

Luc O.

CEO

> "Some voices are still lacking the human tone."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6429137)

GL

Garrison L.

Marketing Manager

> "The training videos are really clear and helpful, and everything looks super professional. If it keeps working like this, I think it..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115)

AO

Akinbami O.

Business Developer

> "Users engaging in intricate discussions related to niche industries or specialized topics might find the AI's responses slightly less..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4988563)

RT

Rory T.

Creative Director

> "I'm excited about the lifetime deal which gives me unlimited conversational ai for multiple clients without the frustration of credit..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6772647)

PP

Paul P.

Manager

> "At the moment we are trying to implement Human Bot across various areas of our site, still struggling to make it work for us."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5063591)

RJ

Robert J.

Manager

> "Good Customer Support and the training tutorials about Sales and Marketing."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362)

Lawrence B.

Managing Member

> "Not able to integrate with 3rd party apps like aweber without using zapier."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4958289)

VR

Verified Reviewer

CTO

> "It also integrates with Zapier to automate with hundreds of apps."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055187)

SP

Stephen P.

Boss

> "Currently there doesn't seem to be any good bye sequence or get more information sequence in the templates."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4906433)

RW

Rod W.

Developer

> "As mentioned above, the HumanBot code was very easy to extract and then paste into the appropriate web page, which was actually an "asp"..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235)

MK

Michael K.

Founder

> "I can't white label it or give clients direct access to control their own bots."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6142898)

Fitz D.

marketing manager

> "I no longer have to chase down prospects manually — HumanBot automatically engages, qualifies, and even follows up with leads in a way..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823105)

Rakesh C.

FOUNDER

> "that its restricted with websites & landing pages n not available within messenger"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6244914)

RJ

Robert J.

Manager

> "I like chat conversation that gives me value for money i spent."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362)

Jignesh T.

PROPRITOR

> "NOTICED THAT SOME TIMES THEERE IS A LAG AND ALSO EVEN THOUGH INFORMATION IS AVAILABLE , IT WOULD SAY THAT INFORMATION IS NOT THERE ."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6185758)

Adam B.

CEO

> "The prebuilt templates and conversational flows saved me hours of work, and their support team has been responsive and genuinely helpful..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501)

TB

Toy B.

Assistant

> "What I like least about HumanBot is the lack of fancy upscale female bots to be used for upscale business"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4968804)

SM

Satoru M.

CEO

> "What I like most about humanbot is that it is a one-time purchase system, so you can use it without recurring charges."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6837724)

MF

Matt F.

Consultant

> "It does not have API for 3rd party portal"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4917842)

JN

John N.

Business Development Executive

> "Also loved the simple training on your own business docs, so the Smart AI Chat mode really feels like it knows the business."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600)

CG

Cornell G.

CISO

> "Does not provide unique APIs customized per user."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5071501)

EA

Eckart A.

CEO

> "Very interesting approach for handling the tasks of human speeching chat as a customer service."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7072778)

SK

Sethuram K.

Owner

> "There are many languages in India and Hindi is selected by default. When contacted, they suggested some solution. But I could not..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6161291)

RJ

Robert J.

Manager

> "Good information about Template Customization."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362)

SS

Steve S.

Founder and CEO

> "Lacks some basic looping and branching logic."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6337714)

SB

Sam B.

Business Development Manager

> "The voices sound very natural too, and the avatar’s movements look surprisingly realistic."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697)

LJ

Les J.

E-Learning Developer

> "Rendering can be very slow at times."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4933372)

BT

Bryan T.

Web Designer

> "The great value of having unlimited chats if you pay for the best plan, and the great free customer training is equally as important"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6682578)

DB

Duane B.

Manager

> "The crazy part is that we knew what to ask and still ran out of question on our own platform."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4902008)

GL

Garrison L.

Marketing Manager

> "You can even switch to “LiveCall” mode, which makes it feel complete."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115)

DA

Daryl A.

Owner/CEO

> "The problem with making an app/software that has THIS many features/options is that it takes a bit longer to master its use."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884664)

TG

Tone G.

Sales coach

> "The possibility to create your own from picture and the motion and the journey to be part of developing it further."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6526310)

RD

RaeAnn D.

founder

> "It is a little difficult to understand the flow of knowledge."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6202174)

AK

Antonis K.

Owner

> "By using this application, every site looks fresh and stylish."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6863156)

JY

Justice Y.

Chief Executive Officer

> "As a marketing professional, one potential issue that I find less desirable about this software is its lack of specific industry or..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885073)

RW

Rod W.

Developer

> "From what I can tell, HumanBot will be great for sales, although marketing is a non-issue for me at this time. "

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235)

AI

Abdelrahman I.

CEO

> "the avatars and th annoying sounds they make"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5034053)

BL

Benjamin L.

CEO

> "App will help to increase engagement through conversation and may lead to conversion- more leads, more sales and more revenue."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299)

TS

Timothy S.

ceo

> "avatar talking too slow, and not so real looking human"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6151338)

RV

Robert V.

CEO

> "HumanBot enables you to granularly set up your digital assistants in either pre-defined workflows for several industries or fully..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847)

Matt V.

Digital Marketing Consultant

> "The part I didn't like and am still trying to figure out is how to integrate the PDF document with the "Smart Chat" app in Humanbot."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888187)

PG

Pierre G.

Strategic Consultant

> "HumanBot allows businesses to gain and retain new customers and that is a very valuable benefit."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6782368)

MG

Mike G.

Owner

> "I still think that the voices are a bit unnatural. "

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6229202)

DD

Don D.

Consultant

> "I like the selection of different types of bots and the easy walk through creation of personal bots to meet my needs."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6814703)

LS

Lisa S.

CEO

> "If you require a more human touch or have an avatar that is not tech-forward, HumanBot may be scary for your business."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4886359)

JR

James R.

CEO

> "I like the fact that it can utilize a high-quality chatbot and combine it with ai and memorize documents where you could specialize..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4902042)

AD

Ashutosh D.

Contract Manager

> "As of now, I have not been able to book a one on one call to understand and integrate the function of Humanbot on my website."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888278)

POC

Pedro Oscar C.

supervision marketing

> "HumanBot capacity to embed videos, display visual content, and provide real-time voice chat, adds another dimension to their service..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4914145)

BM

Billy M.

Senior Partner

> "There wasn't anything I don't like about Human Bot and its features."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4945541)

Leon P.

Director

> "Very Pleasant, from the on boarding experience, the training provided, and then rolling out the bot on my web site"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055006)

RD

Ricardo D.

Headman

> "Maybe that the software currently does not support an extensive range of integrations with third-party applications."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4890929)

Jelm F.

director

> "easy to use, fun to feed the bot with info and try to see if it learns."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7081624)

TC

Todd C.

President

> "Can't clone myself from head to toe....!"

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6014282)

POC

Pedro Oscar C.

supervision marketing

> "It automatically identifies the visitor's location and translates the chat to their local language—a touch of inclusivity that can..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4914145)

DT

Douglas T.

Creative Director

> "I was initially disappointed they did not have voice-to-text for older folks or users with writing difficulties, which interestingly..."

[See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884968)

[View Reviews](https://www.capterra.com/p/10010954/HumanBot/reviews/)

## User interface

4.68 (704)

[HumanBot](https://www.capterra.com/p/10010954/HumanBot/)

4.83 (823)

### Features

Birdeye

Top features

27/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/152997/BirdEye/#features)

HumanBot

1/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/10010954/HumanBot/#features)

### Recognition

Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports

HumanBot is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Conversational Marketing PlatformSoftware (2026) 

Best Value Conversational Marketing PlatformSoftware (2024) 

### Deployment & support

Birdeye

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

HumanBot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Birdeye

-   By Birdeye
-   Located in United States
-   Founded in 2012

HumanBot

-   By HumanPal
-   Located in Canada
-   Founded in

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