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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Staffing and Recruiting HR Financial Services Healthcare Inside Sales SaaS Financial Services Property Management Higher Education Non-profits
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Its best part is to quick add the number and share any template in a go. Also had a good feature to schedule a message which i personally like.
It can be hard to keep up-to-date with the members on a group message and entering in their phone numbers is a hard process.
The ability to tag and group people by industry or customer was awesome and made it easy to message multiple people for generic messages.
The only drawback is that you need to use this regularly otherwise the number given to you will be lost.
Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication.
I loved the TextUs app and I miss it terribly.
I really like the ease of use, being able to build campaigns, and then manage responses. Integration with Bullhorn is a big help.
There is no ability to create multiple inboxes or folders in which to organize messages. This makes it difficult to keep track of messages.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Prioritize real-user-identified key features according to your needs to find your best fit.
Birdeye
Top FeaturesTextUs
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