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Birdeye vs Thryv: Which is a better fit?

Updated on December 29th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,743 reviews from Reputation Management users.
% Fit
Feature ratings
Negative Feedback Management
4.6
Review Request
4.6
Review Monitoring
4.6
Response Management
4.5
Reporting/Analytics
4.5
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
5.0
Review Request
5.0
Review Monitoring
5.0
Response Management
4.5
Reporting/Analytics
3.9
User satisfaction
4.7
User reviews665
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.2
User reviews501
Ease of use
4.1
Functionality
4.1
Value for money
4.0
Customer support
4.2
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organised, communicate with their customers, and get paid, so they can get back in control.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dana P
Brand Ambassador
4.0

Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.

How Capterra sources reviews
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Marvin H
Owner
5.0

Marvin: Hi. My name is Marvin, owner of HITS Tax & Bookkeeping Services LLC. A little bit about our company. We provide business solutions involving individual and business income tax preparation and filing. We also provide bookkeeping, payroll services, and we also set up and structure new corporation. We are excited to be a part of Thryv software, which we give a five star rating. Well, we are with the Thryv software. It has helped our business tremendously to communicate professionally and effectively to all of our clients. We're able to use the Thryv software to gather and organize all of our client information in the database. We're also able to use the Thryv software to accept our electronic payments through their merchant system, which has been a great resource for collecting our payments, and also it's been a great blessing that Thryv also connects to our QuickBooks account and it'll change with that as well as our Google account. We use a lot of other Thryv features, the social media features. It's been great to be able to post social media posts on a regular basis about our business services we provide, as well as their website services which has created our website and continue to make the necessary updates so that our clients and potential clients are going to be up-to-date and up to speed about our company and the service that we provide. I have to say, everything. There hasn't been anything that I do not like about Thryv. We absolutely use Thryv each and every day. We rely on Thryv and all of its features. Since we've been using Thryv, it has assisted in providing even more of the growth to our business. So we absolutely utilize [inaudible 00:02:11]. I can't really say I would change anything about Thryv because like I said, we use it to the maximum every day. There's really not one feature that I don't like more than the other. If I could choose anything, it would be a little bit more effectiveness on the campaign, and it could be that I just need a little bit more education on it. But we do utilize the campaign ads, but like I said, I can't really say it's my least favorite just to give something out there. But like I said, we're excited to use Thryv each and every day in every way possible.

How Capterra sources reviews
View all video reviews
User interface
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1 Video
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1 Video
152997
5 screenshots
156926
5 screenshots

Birdeye

Top Features
24/33
  • Brand Management
  • CRM Integration
  • Customer Advocacy
  • Employee Advocacy
  • Hashtag Tracking
  • Media Monitoring
  • Review Sharing
  • Scoring
  • White Label
  • AI/Machine Learning
  • Alerts/Notifications
  • API
  • Automated Responses
  • Competitive Analysis
  • Customer Experience Management
  • Customizable Fields
  • Customizable Reports
  • Engagement Tracking
  • Keyword Tracking
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Predictive Analytics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Request
  • Search/Filter
  • Sentiment Analysis
  • SEO Management
  • Social Media Integration
  • Template Management
  • Third-Party Integrations
  • Widgets
See All features
Hide Reputation Management Software Features -

Thryv

13/33
Show Reputation Management Software Features +
Birdeye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Thryv
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Birdeye
  • By Birdeye
  • Located in United States
  • Founded in 2012
Thryv
  • By Thryv
  • Located in United States
  • Founded in 2011
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