# Compare Birdeye vs Broadly 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Birdeye and Broadly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews --- # Birdeye vs Broadly Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeBroadly2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [704 reviews](#user-reviews) Positive 662 Neutral 17 Negative 25 [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment RC CK Based on [336 reviews](#user-reviews) Positive 325 Neutral 7 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,104 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 87%Fit Feature ratings Review Request 4.6 Negative Feedback Management 4.6 Review Monitoring 4.7 Response Management 4.6 Review Notification 4.6 88%Fit High performer Feature ratings Review Request 4.8 Negative Feedback Management 4.7 Review Monitoring 4.7 Response Management 4.7 Review Notification 4.8 User satisfaction User satisfaction 4.7 User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.8 User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from $249Per Month - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality. ## User reviews Pros & cons GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) MM Matt M. Vice President > "Without a doubt the worst vendor we've worked with in our 12+ years in business." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) DH Dan H. Director of Social Media > "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126) EC Evan C. Director of Patient Engagement > "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) ST Scott T. President > "Onboarding was a nightmare." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) AJ Abby J. Project Manager > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) BS Ben S. Owner > "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) MB Miranda B. Client Strategy Specialist > "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393) AM Alex M. Director of Marketing > "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KO Krystina O. Client Manager > "Review requests are my favorite thing about Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119) LB Lisa B. Book Keeper > "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) RC Robert C. President > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) PG Pat G. owner > "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548) CK Carmella K. Office Manager > "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) Kelly Michael S. Marketing Manager > "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117) JS Jud S. President > "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) MP Michael P. Owner > "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) JW Joleene W. Owner > "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) HD Heather D. Office manager > "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164) DH David H. Business Owner > "We mainly use it for customer communication and reviews so we are not using it to its full potential." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125) CR Christi R. Owner > "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176) EA Elyssa A. Director of Operations > "You cannot turn off text messaging replies for clients to not write back after a review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526) CW Courtney W. Office Manager > "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) CS Clay S. Owner > "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182) SR Shawna R. HR Manager > "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402) RI Rick I. Owner > "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294) CC Carol C. Office Manager > "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549) KD Kelsey D. Manager > "Some issues with attaching pictures to messages while using the app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) JS Jennifer S. General Manager > "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186) JK Jesica K. VP > "That the software is not integrated and I have to send details/contact info monthly" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286) GO Gertie O. CEO > "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913) KH Kat H. Marketing Coordinator > "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) KD Kelsey D. Manager > "This allows us to have conversations with our customers quickly before and after hours in cases of emergency." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TP Todd P. Owner > "I am unable to add a picture to the blast email function." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414) AA Andrew A. Service and Sales Manager > "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) IZ Isaac Z. Manager > "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585) EC Eric C. CEO > "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447) BR Brielle R. Admin/ Reception > "I don't love that I don't get follow up messages on my email, sometimes I forget to respond." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) KH Kat H. Marketing Coordinator > "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) AB Amber B. Marketing Director > "Also, it's not possible to delete past employees from reports." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671) KH Kat H. Marketing Coordinator > "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) TR Tegan R. Attorney > "costs too much for the limited features we use it for." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) AM Alvin M. Service manager/lead technician > "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) VR Valheriee R. President > "Sometimes there are duplicate requests but nothing that harms my business." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071) KH Kristen H. Admin. & A/R Manager > "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) GP Gregg P. Marketing Specialist > "Some of the new review filter features an not to my liking." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300) SK Sheryl K. Owner/Administrator > "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KD Kelsey D. Manager > "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TR Tegan R. Attorney > "We were not able to use the payment function. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) ZG Zhané G. Marketing Director > "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) AS Amanda S. assistant manager > "I like having the ability to text customers if they need assistance and for marketing" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578) NW Nicole W. Office Assistant > "If customers don't utilize another source for their review..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858) PC Paul C. president > "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604) AM Alvin M. Service manager/lead technician > "Always requires updates and doesn’t always work properly. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) CK Carmella K. Office Manager > "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) EF Erin F. CEO > "There are not any features I would like to see edited at this time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KR Katie R. Owner > "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) CK Chris K. Spa Service Manager > "Also allows another way to contact customers and stay up to date with their needs." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938) SK Sheryl K. Owner/Administrator > "I would rather pick up the phone and it seems I can only email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) CC Clay C. Professional Home Inspector > "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) CS Chuck S. GM > "Difficult to reach phone support." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284) RC Robert C. President > "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) MP Michael P. Owner > "It's kind of pricey. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) MS Mary S. Sales Consultant & Marketing Director > "It has helped raise our google reviews and ultimately help new clients find us online." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407) CP Cindy P. Owner > "The fact that we have so many issues with the features." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473) LD Laci D. Manager > "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178) PY Petya Y. Office Manager > "Not applicable." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971) RW Rhonda W. Owner > "It has helped our customers communicate with us and has made a very huge difference in our online reviews." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220) MF Michael F. Owner > "Lack of support after signing on.........." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359) LS Lauren S. Marketing Director > "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249) MH Melissa H. Administrative Assistant > "I do not have anything to add in this spot." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169) SW Samantha W. Office Supervisor > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419) HS Hailey S. Founder > "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) JS Julianna S. Head of Marketing > "Convenient reports both for each location separately and for the entire business" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466) HS Hailey S. Founder > "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SC Skyler C. Residential Account Manager > "Broadly makes it easier for our company to gain new leads and keep a constant contact with them." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812) HS Hailey S. Founder > "I just had a 2 week battle with Broadly over their billing during the COVID crisis." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) [View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) ## User interface 4.68 (704) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 4.78 (336) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Birdeye Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Broadly 25/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features) ### Recognition Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Broadly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Broadly - By Broadly - Located in United States - Founded in ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,453)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $249/month Price $30/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $249/month Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,796)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $249/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,884)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $249/month Price $39/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) $249/month Price $39/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-161326/Typeform-vs-Broadly-Reviews)