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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Tars is a chatbot platform that allows you to build a conversational workflow to talk to users clicking on your PPC/Paid campaigns.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Intuitive workflow, ease of use and ability to connect to pretty much any api or 3rd party service. Help and documentation on how to accomplish anything is available and support is excellent.
Unable to print out/export nodes maps. Sometimes hard to see details with lots of node lines on the UX.
For sure TARS worth the investment. You will also a weekly newsletter, that is very funny and embedded with a lot of useful information.
Despite everything, it still looks old in terms of design. The 'branding logo' placement is also weird.
I used TARS for a class in University, to see how chatbots work and to gain an insight how to build a chatbot in an easy way. All in all I was very happy with this platform.
Have temporarily stopped using it because of performance issues.
I am very happy with the app. Is useful and help us to boost our conversions.
I don't like to pay for things and still have SaaS branding on them.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Birdeye
Top FeaturesTars
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