--- title: "Compare Birdeye vs Podium 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Birdeye and Podium based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152997-164285/BirdEye-vs-Podium" page_type: "comparison" language: "en" --- # Birdeye vs Podium Features and Cost Comparison Last updated July 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyePodium2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (526)](https://www.capterra.com/p/164285/Podium/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [705 reviews](#user-reviews) Positive 663 Neutral 17 Negative 25 [## Podium](https://www.capterra.com/p/164285/Podium/)[4.3 (526)](https://www.capterra.com/p/164285/Podium/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [526 reviews](#user-reviews) Positive 438 Neutral 28 Negative 60 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,621 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Negative Feedback Management 4.6 Response Management 4.6 Dashboard 4.5 Campaign Management 4.2 Customer Experience Management 4.4 72%Fit Feature ratings Negative Feedback Management 3.5 Response Management 3.7 Dashboard 3.6 Campaign Management 3.3 Customer Experience Management 4.0 User satisfaction User satisfaction 4.7 User reviews[705](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.3 User reviews[526](https://www.capterra.com/p/164285/Podium/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 3.9 Customer support 4.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for Podium caters to businesses across automotive, health and wellness, home services, and retail industries. ## User reviews Pros & cons Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) KH Kiran H. Customer Service > "It has a 30 day free trial with no credit card needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) WK Wendy K. Marketing > "It's easy to use and when you need help, you can usually get a human in short time." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) NN Noah N. Marketing Manager > "The ease of being able to send messages to our customers, and stay in contact with them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) DP Denise P. Owner > "customer service too many emails and too many rep changes as a partner a different rep every so many months" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251) VR Verified Reviewer Brand Ambassador > "It’s user-friendly, reliable, and has added significant value for us." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000368) VR Verified Reviewer President > "The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___3814211) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) KO Kim O. Marketing director > "Years ago, when we first joined there were glitches in the software and the review requests would not send out." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254) CB Carissa B. Bookkeeper > "It is a great way to stay in contact with our customers through text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6475903) AM Amy M. Market Manager > "Directory listing service is not up to par with other providers like text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3776962) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) CF Conor F. Owner > "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605) LH Lacy H. Office Manager > "We have always had great customer support anytime we had a question regarding our account." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7001909) OL Orlando L. President > "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) JA John A. Senior System Technician > "Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___5026262) CS Chad S. Website Administrator > "Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780739) OS Olivia S. Client Manager > "The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200675) RH Rebecca H. Marketing Assistant > "There are some times that the contacts don't seem to update well." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3795298) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) BB Brennen B. Owner > "The program slim, slightly disintegrated in terms of the difference, features that it does." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551459) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) LK Larry K. IT Manager > "Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7189000) IS Ilayda S. Marketing Director > "It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) JA Jhovanny A. Receptionist- New Client Liaison > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7067082) JL Jessica L. Dispatcher, Project manager, Purchasing manager > "The typed transcripts are not always accurate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7097935) ClJ Céline J. Social Media Manager > "It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6873049) CW Casey W. Office Manager > "The anayltics dashboard is not very deep and there are times where i didnt receive alerts." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6504344) IS Ilayda S. Marketing Director > "I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6788331) SW Sean W. Vice President > "They did provide one less month payment , but that was not even close to many months with no proper service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) EB Eli B. CEO > "From the Podium dashboard, you are able to connect with your past customers via email or text to prequalify their..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) RG Ravin G. CEO > "Do your own research before investing your time and money here." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6885478) HL Holly L. Business Development Manager > "Great way to get Reviews with easy text and email links to send." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6480197) JO Jim O. CEO > "Customer service was the deal-breaker." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7185773) ML Michael L. President and Physician > "I like the ability to integrate my business landline number with SMS capability. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) ZD Zach D. director > "The interface can be a little overwhelming at times." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6773800) BB Brendan B. Sales Consultant > "So easy to send secure payment links and send mass-messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6546850) JB Jessica B. Marketing Manager > "Not being able to contact a person with issues." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Jennifer K. Marketing Manager > "Easy for our employees to use on both mobile and desktop." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) JT Justin T. COO > "Absolute predatory and bottom notch customer service." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___7036877) VS Vikas S. office manager > "One of the notable features of Podium is its ability to help businesses improve their online reputation by automating..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) SW Sean W. Vice President > "Continuous IT tickets that had months with inadequate service." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6455240) HR Heather R. Office Manager > "I didn't have any issues with the program while using it" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6540937) EB Eli B. CEO > "You may only want to use podium for one specific feature and have to pay for an annual plan that includes features you..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6035779) RA Rick A. Attorney > "All in one interface, mostly seamless communication portal, partial functionality standalone app." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6169494) AD Andy D. President > "It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically"..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) TQ Tyler Q. Director of Business Development > "We found a more robust cost effective solution for our company with Sinch MessageMedia." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) Julie Anna E. Marketing Manager > "We had a manager leave at our company and they continued sending emails to her email address for a year and a half!..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) HDD H David D. Installed Sales Manager > "Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6004170) RM Rowena M. online seller > "From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) JF Josh F. COO > "Podium helps us track our Google reviews, collect payments, and communicate with customers" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829636) Brandon B. Owner > "They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your..." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6236312) AM Atendi M. IT Manager > "It supports live chat and makes meeting customer satisfaction easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) TQ Tyler Q. Director of Business Development > "It took 2 billing cycles and a few calls to finally cancel." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) TH Trinity H. General Manager > "I like that chats are assigned to the person that answers and then disapears from others use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6145420) WS Whitney S. Paralegal > "We had several outages, and it was the worst because our clients could not get ahold of us." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) JB Jessica B. Marketing Manager > "How easy everything is to use." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6610496) Scott S. Owner > "the worst company I've ever dealt with!" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6712204) Jennifer K. Marketing Manager > "Easy setup on our website." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6497136) ML Michael L. President and Physician > "It was good until I stumbled upon problems on their end, and they do not respond to these problems in a timely fashion...." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) CR Cheyenne R. MA > "Easy to navigate and gets the job done fairly quickly" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6461937) ML Michael L. President and Physician > "I hope they iron out their problems so I don't ever have to speak to anyone at Podium Customer Service. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Whitney S. Paralegal > "I like the platform for messaging to our clients." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) Julie Anna E. Marketing Manager > "Today I got a 16 step instructions document from a rep, with no help." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) DM Dickson M. Cyber security > "Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DM Dickson M. Cyber security > "Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4331751) DP Dan P. Marketing > "We enjoy gathering reviews from customers that have either purchased a vehicle or serviced a vehicle at our dealership." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4376893) TQ Tyler Q. Director of Business Development > "We no longer using Podium due to price." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6079434) AM Atendi M. IT Manager > "It makes handling customer experience easy" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6165401) EH Elle H. Marketing Director > "The payment processing was not something we could use because it doesn't sync up with your website or inventory." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3940446) SW Sam W. Service Advisor > "In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4923823) ML Michael L. President and Physician > "They very rarely respond in a timely fashion." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) WS Wiatt S. Receptionist > "Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3487106) WS Whitney S. Paralegal > "Podium phones is the worst." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) AW Amanda W. Administrative Assistant > "The texting feature is really convenient for our patients and they like being able to get real-time responses without..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3030785) MH Michaela H. Marketing Manager > "Their sales team is relentless and a little on the shady side." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6067297) LV Leah V. Admin Assistant > "We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3559690) KK Kat K. Owner > "I had to dispute with my credit card company through several months, and now I’m being harassed by them for an..." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___4669007) EB Evan B. Owner > "Sales was good. Once I paid money, I was literally forgotten about, not one person would train me or get back to me and..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3829478) DK Devon K. Sales Associate > "Price was definetely not a good aspect of this product" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6243444) DP Dana P. Brand Ambassador > "Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4787932) Julie Anna E. Marketing Manager > "Communication is a huge issue." [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___6223016) RM Rowena M. online seller > "The Facebook integration makes it simple to turn messages into leads.+ " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4824638) VR Verified Reviewer Director of Institutional Sales > "Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) WS Whitney S. Paralegal > "The interface is user friendly and very easy to navigate." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___6398590) VR Verified Reviewer Director of Institutional Sales > "The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. " [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4039912) DR Diego R. Practice Director > "The responses would show up on our Google page within a day." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3855197) AD Andy D. President > "This has been an awful experience. " [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___6272976) JT Jacqueline T. csr > "Its very user friendly as well as reliable and has alot of useful features for small and big businesses." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3863032) ML Michael L. President and Physician > "Customer service is horrific. " [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___5007175) RV Robin V. Administrator > "Loved the fact that I could email and text on the same screen." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4319516) LA Lisa A. Owner > "Quickbooks lack of integration and sane for PestRoutes" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4862935) SC Shauna C. Operations Manager > "Our customers are happy with the communication options that we have." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4377565) KW Kevin W. Owner > "I tried to work through the onboarding team to see if there was something I was missing but couldn't get a response and..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3484335) AA Amanda A. Insurance Claims Manager > "We use it daily to text with our customers who love to communicate via text messages." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___3297042) MC Mikey C. VP Marketing > "Eventually support dropped off and no longer saw the value in the pricing" [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4765030) BW Bird W. Sales > "It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2649007) VS Vikas S. office manager > "one potential downside of Podium is its pricing" [See full review](https://www.capterra.com/p/164285/Podium/#GetApp___4703528) CG Carrie G. Office Manager > "This will help us track all of our online reviews, help us survey customers, and help us make payment options easier..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2514294) MA Mark A. Owner > "Its difficult to resolve simple issues." [See full review](https://www.capterra.com/p/164285/Podium/#SoftwareAdvice___3835229) BH Brooke H. Admin > "Text templates make appointment reminders simpler, automated google review invitations sent when we complete a job has..." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___2519158) CE Celeste E. Administrative Supervisor > "Very little of our client base bothered providing reviews." [See full review](https://www.capterra.com/p/164285/Podium/#Capterra___4033050) [View Reviews](https://www.capterra.com/p/164285/Podium/reviews/) ## User interface 4.69 (705) [Podium](https://www.capterra.com/p/164285/Podium/) 4.25 (526) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Birdeye Top features 32/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Podium 27/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/164285/Podium/#features) ### Recognition Birdeye is recognized as a top-rated tool in 1 Capterra Shortlist reports Podium is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Podium Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Podium - By Podium - Located in United States - Founded in 2014 ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)[4.93 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Contact vendor for pricing Price $63/month 4.6 Features 4.9 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-160682/BirdEye-vs-ReputationStacker) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.2 Features 4.4 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/164285-169618/Podium-vs-Trustpilot) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Contact vendor for pricing Price $109/month 4.2 Features 4.9 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/164285-177794/Podium-vs-rater8) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.2 Features 4.9 4.3 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/164285-210085/Podium-vs-TrueReview) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,801)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.2 Features 4.4 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-164285/Brand24-vs-Podium) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (535)](https://www.capterra.com/p/156926/Thryv/reviews/) Contact vendor for pricing Price $85/month 4.2 Features 4.1 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/156926-164285/Thryv-vs-Podium) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.69 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-152997/Weave-vs-BirdEye) [Podium](https://www.capterra.com/p/164285/Podium/)[4.25 (526)](https://www.capterra.com/p/164285/Podium/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.2 Features 4.7 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-164285/Referral-Marketing-Automation-vs-Podium)