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ChatBot is designed for any company looking to design, build and deploy custom chatbots for sales, marketing and support.
Birdeye is the leading AI-powered reputation and social media management platform for local brands.
It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great.
The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.
The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.
This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.
Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one.
I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.
There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Prioritize real-user-identified key features according to your needs to find your best fit.
ChatBot
Birdeye
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