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Birdeye vs Walls.io: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,922 reviews from Customer Experience users.
% Fit
High performer
Feature ratings
Negative Feedback Management
4.6
Surveys & Feedback
4.7
Real-Time Notifications
4.7
Reporting/Analytics
4.5
Customizable Forms
4.4
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
--
Customizable Forms
NA
User satisfaction
4.7
User reviews666
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.9
User reviews83
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
4.9
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

Walls.io is serving customers worldwide! Our main customers include professional event organizers, digital signage providers, marketing agencies and all brands doing professional marketing.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dana P
Brand Ambassador
4.0

Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.

How Capterra sources reviews
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User interface
152997 video thumbnail}
1 Video
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152997
5 screenshots
169321
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Birdeye

Top Features
35/39
  • Customer Journey Mapping
  • Email Management
  • NPS Survey Structure
  • Workflow Management
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
See All features
Hide Customer Experience Software Features -

Walls.io

5/39
Show Customer Experience Software Features +
Birdeye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Walls.io
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Birdeye
  • By Birdeye
  • Located in United States
  • Founded in 2012
Walls.io
  • By Walls.io
  • Located in Austria
  • Founded in 2014
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