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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Okendo is used by 11,000+ of Shopify's fastest-growing brands.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Okendo is a game changer. It helps with the shopping experience and we are so thrilled we made the change.
Pay walls to cross platfrom integrations are frustrating.
Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a clothing brand called TITAN and we use those, specifically).
For example, I already pay for a premium subscription to Klaviyo but the get Okendo to integrate I have to pay Okendo for a higher tier subscription that is nessesrty for my business.
I had a really good onboarding experience with an agent who walked me through the process. There are also a ton of integrations that is useful such as loyalty lion and Klaviyo.
Limited features, can not connect reviews to google.
It's super easy to use, and all of its features are very sleek and functional. The team is super helpful, and responds quickly if we run into any issues or have questions.
You can always upgrade to overpriced options later if you are missing some key features. I doubt you will though.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Rachel D.: Hi, my name is Rachel. I'm the owner and founder of Midori Bikinis, and I give Okendo a five out of five star rating. Before using Okendo, we used Yotpo, we used Judge.me, and a native Shopify integration for reviews. As far as Okendo, the pricing was really competitive at the time for all the features it offered. We were coming from Judge.me, which was really great for Shopify in more of a basic setting, but Okendo offered a lot of different features that we were really looking forward to using. And then from there, they actually grew to include loyalty as well as customer rewards. The integration with Okendo was really simple. We downloaded the app through Shopify and then we worked with their team to ensure everything was set up correctly, but it actually set up just through the theme settings and Shopify 2.0 simply on its own. So we want to do a few custom differences from there to really match the feel of our site, and they went ahead and assisted us with that. The full integration and setup was no longer than a day. I would highly recommend Okendo as a review platform just in terms of simplicity and customer service. You're not going to find an app out there with a better team to work with. I would highly recommend coming into it with an open mind for all the new tools and features that they're going to be bringing out. We've been honored to be involved in some of their beta programs that have really helped extend our program here at Midori Bikinis.
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Birdeye
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