--- title: "Compare Birdeye vs Okendo 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Birdeye and Okendo based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/152997-176189/BirdEye-vs-Okendo" page_type: "comparison" language: "en" --- # Birdeye vs Okendo Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeOkendo2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [707 reviews](#user-reviews) Positive 665 Neutral 17 Negative 25 [## Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $19.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [236 reviews](#user-reviews) Positive 231 Neutral 4 Negative 1 ## Summary * * * Key features rated by users Features selected based on 2,651 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Feature ratings Negative Feedback Management 4.6 Response Management 4.6 Dashboard 4.5 Campaign Management 4.2 Customer Experience Management 4.4 73%Fit Missing features Feature ratings Negative Feedback Management 4.8 Response Management 4.7 Dashboard 4.6 Campaign Management 4.3 Customer Experience Management NA User satisfaction User satisfaction 4.7 User reviews[707](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.9 User reviews[236](https://www.capterra.com/p/176189/Okendo/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.6 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from $19Other, Per Month - Free version - Free trial Best for Best for Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. Best for Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth. ## User reviews Pros & cons Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) KH Kiran H. Customer Service > "It has a 30 day free trial with no credit card needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) NN Noah N. Marketing Manager > "The ease of being able to send messages to our customers, and stay in contact with them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) DP Denise P. Owner > "customer service too many emails and too many rep changes as a partner a different rep every so many months" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) KO Kim O. Marketing director > "Years ago, when we first joined there were glitches in the software and the review requests would not send out." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) CF Conor F. Owner > "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) OL Orlando L. President > "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) OS Olivia S. Client Manager > "The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200675) BB Brennen B. Owner > "The program slim, slightly disintegrated in terms of the difference, features that it does." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551459) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) KO Krystina O. Client Manager > "Review requests are my favorite thing about Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119) MM Matt M. Vice President > "Without a doubt the worst vendor we've worked with in our 12+ years in business." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) CG Chasten G. Loan Officer > "It gave a good overview off all online standing in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6635577) EC Evan C. Director of Patient Engagement > "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231) SL Susana L. Director of strategy > "We use it with all our clients and have seen significant improvements." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) ST Scott T. President > "Onboarding was a nightmare." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) DH Dan H. Director of Social Media > "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) OL Orlando L. President > "You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) VR Verified Reviewer Salon Owner > "I’ve had a problem for 2 months now and paid over $600 USD for a product that doesn’t work." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4540792) AJ Abby J. Project Manager > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161) MG Makayla G. Digital Marketing Specialist Manager > "The only con I have is that sometimes the clients feel like it's too customizable and get overwhelmed during the initial introduction to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3344006) AI Alex I. Product Strategy Specialist > "I like creating different templates and customizing settings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3341581) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) E Enes Ö. Game Developer > "It is an excellent product with a user-friendly interface." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4206527) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) MK Michele K. Reputation Specialist > "Fairly easy user interface - although sometimes at the cost of functionality (or self-customization)." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) JN Jacob N. Marketing Coordinator > "Integration is not too difficult and features outweigh other platforms." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4472051) E Enes Ö. Game Developer > "Customer service is a little late to issues." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4206527) PB Pamela B. Practice Director > "The integration with our business processes were seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3605637) VR Verified Reviewer VP Marketing > "Their people are not trust worthy and their support is very bad." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) CC Cami C. UX UI Designer > "Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative,..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7177642) KJ Kyle J. Director of Ecommerce > "In the sales process, we were promised sorting functionality that is not possible." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7033678) MC Morgan C. eCommerce Manager > "One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid,..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) CX Caitlin X. Retention Manager > "I found the additional credits very expensive (2x more per credit than our plan)." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) VR Verified Reviewer Sr. Digital Marketing Manager > "For a DTC brand on Shopify, it's one of the cleaner solutions in the space." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) KD Kishan D. Sr. Manager of Customer Experience > "I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) KB Kayla B. Owner > "What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) LM Laura M. Project Manager > "Navigating the platform feels clunky, and key tools are hard to access." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542282) VR Verified Reviewer Sr. Digital Marketing Manager > "Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) CH Chris H. Co-Founder > "Quizzes is useful but the building tools are not the most efficient." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523555) KB Kayla B. Owner > "I like that Okendo offers an easy way to create a view of reviews for my bakery website." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) CS Cael S. Growth > "Takes too many clicks to add something to a group." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523311) CS Casey S. Dir of Ecomm > "The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) KD Kishan D. Sr. Manager of Customer Experience > "We have receive repeat offenders leaving marketing reviews for other brands." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) JA Jeanette A. Customer Experience Manager > "sensitive content hidden\] is very insightful and helpful when suggesting and making changes to our account." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7186168) CM Cammie M. Ecommerce Manager > "Review request templates don't look the nicest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) VR Verified Reviewer Sr. Digital Marketing Manager > "The support team and account management are genuinely top tier, responsive, proactive, and easy to work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) HC Hayley C. Operations Manager > "We trialled the referral option but found this to be ineffective for us." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6168055) CM Cammie M. Ecommerce Manager > "Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) KN Kate N. DIrector > "We have 2 websites so had to pay for 2 subscriptions which was a little expensive, we also wanted to integrate with..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2416724) MC Morgan C. eCommerce Manager > "The ease of collecting customer feedback and seamlessly integrating those reviews into our website has exceeded our..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) SL Stefanie L. Wholesale Account Executive > "We didn't realize that the starter plan was not available for Shopify Plus users before making our decision so the pricing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413374) CS Casey S. Dir of Ecomm > "We are extremely happy with the business model, usability, and service levels that Okendo has provided for REEF over the..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) Andy H. Proprietor > "Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2445593) WC Wendi C. Senior Manager of ECommerce and Customer Experience > "The professionalism and knowledge from the team we work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7117358) RM Rachel M. Owner > "I don’t think I have yet been able to use all its functions and find it hard searching through help pages" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2429980) RD Rachel D. Owner > "They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6545790) WJ Warren J. CEO > "I dont like the non-email integration - opens another window" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) CM Carolina M. Website Manager > "We moved from another tool that was missing several features, and Okendo had everything we needed from day one." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7046635) CB Claire B. Senior Ecommerce Manager > "Test sends were not the easiest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2897831) JM Jake M. CEO > "I love the quick support, ease of the user experience and the shopify on site widgets." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7061095) SD Shaina D. Founder > "It's a bit expensive compared to other alternatives." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413689) KB Kayla B. Owner > "I also appreciate that the directions are straightforward and the website has a clean appearance." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) KK Kris K. E-commerce Sales > "My only con is that I didn’t find this sooner for my store!" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2422596) MC Morgan C. eCommerce Manager > "Okendo has been an absolute game-changer for our business when it comes to capturing and displaying product reviews!" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) WJ Warren J. CEO > "Very Average." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) CX Caitlin X. Retention Manager > "I have requested help on all matters of things at all times, and have been always met with a friendly and quick response." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) LM Laura M. Project Manager > "Navigating the platform feels clunky, and key tools are hard to access." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542282) DS Dan S. CX Manager > "They continue to add tools to help improve the overall customer experience to our site." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523263) CS Cael S. Growth > "Takes too many clicks to add something to a group." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523311) SF Shayne F. Co-Founder > "The integration with Shopify was seamless, and setting up review requests was super easy." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542308) RM Rachel M. Owner > "I don’t think I have yet been able to use all its functions and find it hard searching through help pages" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2429980) [View Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) ## User interface 4.68 (707) 4.86 (236) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Birdeye Top features 50/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Okendo 14/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Authentication - Badges - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Community Q&A - Content - CRM - Customer Experience Management - Customer Service - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - E-Commerce - Email Management - Email Reminders - Engagement - Engagement Tracking - Feedback Management - Generative AI - Incentives - Insights - Legal Agreements - Marketing - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Natural Language Interaction - Negative Feedback Management - Performance Metrics - Personalization - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management [See all features](https://www.capterra.com/p/176189/Okendo/#features) ### Recognition Birdeye is recognized as a top-rated tool in 4 Capterra Shortlist reports Okendo is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Okendo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Okendo - By Okendo - Located in Australia - Founded in 2016 ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)[4.93 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Contact vendor for pricing Price $63/month 4.6 Features 4.9 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-160682/BirdEye-vs-ReputationStacker) [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.86 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $19/month Price $299/month 4.6 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-176189/Trustpilot-vs-Okendo) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.86 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) $19/month Price $49/month 4.6 Features 4.9 4.8 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for pricing Price $399/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.86 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) $19/month Price Contact vendor for pricing 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full 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