# Compare Birdeye vs rater8 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Birdeye and rater8 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152997-177794/BirdEye-vs-rater8 --- # Birdeye vs rater8 Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Birdeyerater82/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) [rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [701 reviews](#user-reviews) Positive 659 Neutral 17 Negative 25 [## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (181)](https://www.capterra.com/p/177794/rater8/reviews/) Starting Price $109.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment KL Based on [181 reviews](#user-reviews) Positive 181 Neutral 0 Negative 0 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,123 reviews from reputation management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit Feature ratings Negative Feedback Management 4.6 Review Request 4.6 Review Monitoring 4.7 Response Management 4.6 Reporting/Analytics 4.5 86%Fit High performer Feature ratings Negative Feedback Management 4.9 Review Request 4.9 Review Monitoring 4.9 Response Management 4.9 Reporting/Analytics 4.9 User satisfaction User satisfaction 4.7 User reviews[701](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 5.0 User reviews[181](https://www.capterra.com/p/177794/rater8/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 Price starts from Price starts from \-- - Free version - Free trial Price starts from $109Per User, Per Month - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for Healthcare: Private/Specialty Medical Practices and Hospital Networks ## User reviews Pros & cons GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) DP Denise P. Owner > "customer service too many emails and too many rep changes as a partner a different rep every so many months" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) OL Orlando L. President > "All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) DH Dan H. Director of Social Media > "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126) MM Matt M. Vice President > "Without a doubt the worst vendor we've worked with in our 12+ years in business." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) OL Orlando L. President > "You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4761113) EC Evan C. Director of Patient Engagement > "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) ST Scott T. President > "Onboarding was a nightmare." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) AJ Abby J. Project Manager > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) BS Ben S. Owner > "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) MB Miranda B. Client Strategy Specialist > "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393) AM Alex M. Director of Marketing > "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KO Krystina O. Client Manager > "Review requests are my favorite thing about Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119) LB Lisa B. Book Keeper > "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) KL Kaitlyn L. Senior Operations Coordinator > "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) KB Kolbe B. IT > "The responses feel like they're pre-generated and not actually AI." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) Olivia S. Director of Marketing > "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) LP Lynne P. Marketing Director > "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621) Kayla Barclay H. Marketing and PR Consultant > "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706) EB Erin B. Practice Manager > "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) LS Lauryn S. Marketing Coordinator > "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803) JL Jeanine L. Office Manager > "not applicable. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102) Olivia S. Director of Marketing > "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454) GK Gabrielle K. Marketing Manager > "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) EB Erin B. Practice Manager > "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. " [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703) GK Gabrielle K. Marketing Manager > "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512) KB Kolbe B. IT > "The price for rater8's services are very nice when comparing to other companies similar to rater8." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) LH Lori H. Optometric Concierge > "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443) KL Kaitlyn L. Senior Operations Coordinator > "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) RS Robert S. Review Manager > "I did not pursue a function which would send a review request more times if no response was received and not answered by our..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864) TK Thomas K. Marketing Operations > "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419) JC Judy C. Principal > "Navigating the dashboard is awkward." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275) KL Kaitlyn L. Senior Operations Coordinator > "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new..." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514) EL Emily L. Clinic Manager > "n/a. I do not have anything to add in this section." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606) KB Kolbe B. IT > "Seeing updates to the platform is always exciting." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908) SV Sarah V. Marketing Coordinator > "I don't feel anything needs improvement." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026) LH LaDawn H. Marketing Coordinator > "It has really helped us increase our overall rating since our GO Live date" [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6795526) GH Gina H. Administrator > "I have not had any issues that I feel need to be improved." [See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120) [View Reviews](https://www.capterra.com/p/177794/rater8/reviews/) ## User interface 4.68 (701) [rater8](https://www.capterra.com/p/177794/rater8/) 4.98 (181) ### Features Birdeye Top features 26/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/152997/BirdEye/#features) rater8 17/35 - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Automated Responses - Brand Management - Competitive Analysis - CRM Integration - Customer Advocacy - Customer Experience Management - Customizable Fields - Customizable Reports - Employee Advocacy - Engagement Tracking - Generative AI - Hashtag Tracking - Keyword Tracking - Media Monitoring - Multi-Channel Distribution - Negative Feedback Management - Predictive Analytics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Scoring - Search/Filter - Sentiment Analysis - SEO Management - Social Media Integration - Template Management - Third-Party Integrations - White Label - Widgets [See all features](https://www.capterra.com/p/177794/rater8/#features) ### Recognition No recognitions have been awarded to Birdeye No recognitions have been awarded to rater8 ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos rater8 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 rater8 - By rater8 - Located in United States - Founded in ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $109/month Price $299/month 4.9 Features 4.4 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-177794/Trustpilot-vs-rater8) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) $109/month Price $49/month 4.9 Features 4.9 4.9 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,794)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $399/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (355)](https://www.capterra.com/p/172802/Swell/reviews/) $109/month Price Contact vendor for pricing 4.9 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/) $109/month Price Contact vendor for pricing 4.9 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-177794/Weave-vs-rater8) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) $109/month Price $19/month 4.9 Features 4.6 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (181)](https://www.capterra.com/p/177794/rater8/reviews/) vs [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (131)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) $109/month Price Contact vendor for pricing 4.9 Features 4.7 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177794-179680/rater8-vs-Shopper-Approved)