# Compare Birdeye vs rater8 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Birdeye and rater8 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/152997-177794/BirdEye-vs-rater8

---

# Birdeye vs rater8 Features and Cost Comparison

Last updated July 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Birdeyerater82/4 selected

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [704 reviews](#user-reviews)

Positive

662

Neutral

17

Negative

25

[## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.8

Functionality

4.9

Ease of Use

4.9

Customer Service

5

Reviews Sentiment

KL

Based on [183 reviews](#user-reviews)

Positive

183

Neutral

0

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 2,173 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

Feature ratings

Negative Feedback Management

4.6

Review Request

4.6

Review Monitoring

4.7

Response Management

4.6

Reporting/Analytics

4.5

86%Fit

High performer

Feature ratings

Negative Feedback Management

4.9

Review Request

4.9

Review Monitoring

4.9

Response Management

4.9

Reporting/Analytics

4.9

User satisfaction

User satisfaction

4.7

User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

5.0

User reviews[183](https://www.capterra.com/p/177794/rater8/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.8

Customer support

5.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$109Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

Best for

Healthcare: Private/Specialty Medical Practices and Hospital Networks

## User reviews

Pros & cons

Steven L.

Digital Marketing Director

> "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140)

IO

Isobella O.

Director

> "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797)

GY

Ghiwa Y.

IT manager

> "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

IW

Isla W.

Marketing Manager

> "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062)

EP

Eric P.

VP of Sales

> "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

CS

Cap S.

Receptionist

> "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

BH

Bradley H.

Senior Business Intelligence Analyst

> "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111)

CV

Clara V.

HR Coordinator

> "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285)

JC

Julie C.

Owner

> "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

MR

Maura R.

Client Manager

> "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

DV

Dimos V.

Leasing Director

> "Great product that helps our marketing and leasing teams understand what is going on at our properties."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982)

EP

Eric P.

VP of Sales

> "However, we tried to work on some custom features that took much longer than expected."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015)

SV

Sammi V.

Senior Client Manager

> "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

BD

Bobby D.

CEO

> "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331)

ML

Matthew L.

Property Manager

> "We are able to customize how/when we engage with our customers and it has been a delight to work with."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989)

MM

Matt M.

Vice President

> "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185)

CR

Camila R.

Case Manager

> "It expedites response times and provides them the security of having their CM available"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

EV

Ellie V.

Client Manager

> "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439)

JC

Julie C.

Owner

> "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613)

KE

Katie E.

Buyer

> "When messaging a guest through the chat, pictures are slow to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445)

CS

Cap S.

Receptionist

> "We get better responses throughout the day via Birdeye texting vs phone calls/emails."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026)

HM

Hattie M.

Digital Marketing Strategy

> "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983)

CR

Camila R.

Case Manager

> "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343)

NN

Noah N.

Marketing Manager

> "During most monthly meetings, they tried to upsell us on products that we didn't really need."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

SL

Susana L.

Director of strategy

> "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

ST

Scott T.

President

> "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092)

LG

Lauren G.

Client Manager

> "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

JR

Jason R.

manger

> "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen"

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

GY

Ghiwa Y.

IT manager

> "I really liked how simple it was to collect, track, and respond to reviews across multiple channels."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568)

SC

Steve C.

Director

> "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

NF

Noy F.

Owner

> "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862)

Nathan S.

Director, Digital Strategy

> "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510)

LS

Lisa S.

Executive Assitant

> "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126)

SC

Steve C.

Director

> "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379)

TQ

Thomas Q.

Digital Marketing Manager

> "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099)

SF

Samantha F.

Client Experience Manager

> "Cannot input graphic into email campaigns."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406)

WK

Wendy K.

Marketing

> "BirdEye helps to build a reputation and maintain it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

ES

Evyn S.

UX and SEO Specialist

> "Sometimes it can be glitchy or take a while to load."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366)

SA

Sara A.

Social Media Manager

> "It is great that Birdeye enhances our continuous monitoring and control over all our accounts."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

MA

Michelle A.

Digital Marketing

> "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773)

MR

Maura R.

Client Manager

> "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624)

JD

Jared D.

Director of Marketing

> "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

SL

Susana L.

Director of strategy

> "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

MK

Michele K.

Reputation Specialist

> "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197)

GB

Gus B.

PM

> "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

Helene V.

Office Head

> "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709)

TR

Tara R.

Director

> "Monitoring feedback, responding to customers, and boosting local SEO has never been easier."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

AH

Anne H.

Broker

> "Well, they did NOT help and did NOT solve the problem!!!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946)

SW

Sean W.

Hospital Manager

> "I like the Birdeye helps build our online reputation"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181)

SB

Sean B.

Operations

> "Poor."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

LG

Lauren G.

Client Manager

> "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615)

AW

Alan W.

Marketing Director

> "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842)

SV

Sammi V.

Senior Client Manager

> "My clients find a ton of success from integration and bulk importing client lists."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630)

CL

Craig L.

Director

> "Did not notify on the roll over and I missed out by a few day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251)

SB

Sean B.

Operations

> "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424)

TF

Tom F.

Managing Member

> "cost it is expensive and sometimes hard to learn and connect everything"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125)

SL

Susana L.

Director of strategy

> "We’ve seen major improvements in our visibility across search engines and directories."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657)

KS

Kristen S.

Specialist

> "Some of our customers complained about the birdeye reps that would call them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375)

CM

Cara M.

Senior Client Manager

> "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620)

VR

Verified Reviewer

VP Marketing

> "They blame internal mismanagement for their problems and I'm sure that's correct."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

GB

Gus B.

PM

> "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156)

DN

Deborah N.

Orthodontisit

> "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit..."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288)

SA

Sara A.

Social Media Manager

> "Birdeye has greatly supported our efforts and enabled us to improve our social media presence."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736)

Eric R.

Owner

> "they are doing nothing to contribute to the value of their initial offering."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269)

SB

Sammy B.

Client Manager

> "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117)

SL

Sarah L.

Closing Coordinator

> "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238)

KH

Kiran H.

Customer Service

> "It has a 30 day free trial with no credit card needed."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543)

JD

Jared D.

Director of Marketing

> "Shame on me for not memorizing their agreement. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155)

WK

Wendy K.

Marketing

> "It's easy to use and when you need help, you can usually get a human in short time."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987)

DP

Denise P.

Owner

> "customer service too many emails and too many rep changes as a partner a different rep every so many months"

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251)

NN

Noah N.

Marketing Manager

> "The ease of being able to send messages to our customers, and stay in contact with them."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233)

VR

Verified Reviewer

President

> "The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___3814211)

VR

Verified Reviewer

Brand Ambassador

> "It’s user-friendly, reliable, and has added significant value for us."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000368)

VR

Verified Reviewer

VP Marketing

> "Their people are not trust worthy and their support is very bad."

[See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687)

JR

Jason R.

manger

> "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for."

[See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173)

KO

Kim O.

Marketing director

> "Years ago, when we first joined there were glitches in the software and the review requests would not send out."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254)

CB

Carissa B.

Bookkeeper

> "It is a great way to stay in contact with our customers through text."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6475903)

AM

Amy M.

Market Manager

> "Directory listing service is not up to par with other providers like text."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3776962)

TR

Tara R.

Director

> "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly."

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258)

CF

Conor F.

Owner

> "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. "

[See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605)

[View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

KB

Kolbe B.

IT

> "The responses feel like they're pre-generated and not actually AI."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

Kayla Barclay H.

Marketing and PR Consultant

> "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706)

LP

Lynne P.

Marketing Director

> "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621)

LS

Lauryn S.

Marketing Coordinator

> "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803)

EB

Erin B.

Practice Manager

> "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

Olivia S.

Director of Marketing

> "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

JL

Jeanine L.

Office Manager

> "not applicable. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102)

EB

Erin B.

Practice Manager

> "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

GK

Gabrielle K.

Marketing Manager

> "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

TK

Thomas K.

Marketing Operations

> "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual operational..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419)

GK

Gabrielle K.

Marketing Manager

> "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

Olivia S.

Director of Marketing

> "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

LH

Lori H.

Optometric Concierge

> "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443)

KB

Kolbe B.

IT

> "The price for rater8's services are very nice when comparing to other companies similar to rater8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

RS

Robert S.

Review Manager

> "I did not pursue a function which would send a review request more times if no response was received and not answered by our customers."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864)

KL

Kaitlyn L.

Senior Operations Coordinator

> "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

JC

Judy C.

Principal

> "Navigating the dashboard is awkward."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275)

BS

Barbara S.

Executive Director

> "They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___4980608)

EL

Emily L.

Clinic Manager

> "n/a. I do not have anything to add in this section."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new features that..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

SV

Sarah V.

Marketing Coordinator

> "I don't feel anything needs improvement."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026)

LP

Lynne P.

Marketing Director

> "Continually innovating and enhancing service features."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621)

GH

Gina H.

Administrator

> "I have not had any issues that I feel need to be improved."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120)

[View Reviews](https://www.capterra.com/p/177794/rater8/reviews/)

## User interface

4.68 (704)

[rater8](https://www.capterra.com/p/177794/rater8/)

4.98 (183)

### Features

Birdeye

Top features

27/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/152997/BirdEye/#features)

rater8

17/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/177794/rater8/#features)

### Recognition

Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports

rater8

Best Value Reputation ManagementSoftware (2022) 

### Deployment & support

Birdeye

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

rater8

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Birdeye

-   By Birdeye
-   Located in United States
-   Founded in 2012

rater8

-   By rater8
-   Located in United States
-   Founded in

## Popular Comparisons

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Contact vendor for pricing

Price

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4.6

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4.4

4.7

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[View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

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4.9

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[View full comparison](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

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Contact vendor for pricing

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4.6

Features

4.4

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

$109/month

Price

$299/month

4.9

Features

4.4

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-177794/Trustpilot-vs-rater8)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)[4.91 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

Contact vendor for pricing

Price

$63/month

4.6

Features

4.8

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-160682/BirdEye-vs-ReputationStacker)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/)

$109/month

Price

Contact vendor for pricing

4.9

Features

4.5

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,799)](https://www.capterra.com/p/121701/HootSuite/reviews/)

Contact vendor for pricing

Price

$249/month

4.6

Features

4.3

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

$109/month

Price

$199/month

4.9

Features

4.3

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-177794/Weave-vs-rater8)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

Contact vendor for pricing

Price

$249/month

4.6

Features

4.8

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)[4.91 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

$109/month

Price

$63/month

4.9

Features

4.8

4.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/160682-177794/ReputationStacker-vs-rater8)

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

vs

[Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/)

Contact vendor for pricing

Price

$99/month

4.6

Features

4.7

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (226)](https://www.capterra.com/p/176189/Okendo/reviews/)

$109/month

Price

$19/month

4.9

Features

4.6

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8)