# Compare Birdeye vs Shopper Approved 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Birdeye and Shopper Approved based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/152997-179680/BirdEye-vs-Shopper-Approved --- # Birdeye vs Shopper Approved Features and Cost Comparison Last updated July 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeShopper Approved2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.9 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [704 reviews](#user-reviews) Positive 662 Neutral 17 Negative 25 [## Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.9 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [132 reviews](#user-reviews) Positive 131 Neutral 1 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,130 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 87%Fit Feature ratings Review Request 4.6 Negative Feedback Management 4.6 Review Monitoring 4.7 Response Management 4.6 Review Notification 4.6 86%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.9 Response Management 4.9 Review Notification 4.9 User satisfaction User satisfaction 4.7 User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.9 User reviews[132](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for Shopper Approved is used by ecommerce websites, online stores, digital marketers, brand managers, and online retailers. ## User reviews Pros & cons Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) SA Sara A. Social Media Manager > "Birdeye has greatly supported our efforts and enabled us to improve our social media presence." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KH Kiran H. Customer Service > "It has a 30 day free trial with no credit card needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) WK Wendy K. Marketing > "It's easy to use and when you need help, you can usually get a human in short time." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) DP Denise P. Owner > "customer service too many emails and too many rep changes as a partner a different rep every so many months" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251) NN Noah N. Marketing Manager > "The ease of being able to send messages to our customers, and stay in contact with them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) VR Verified Reviewer President > "The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___3814211) VR Verified Reviewer Brand Ambassador > "It’s user-friendly, reliable, and has added significant value for us." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000368) VR Verified Reviewer VP Marketing > "Their people are not trust worthy and their support is very bad." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) KO Kim O. Marketing director > "Years ago, when we first joined there were glitches in the software and the review requests would not send out." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254) CB Carissa B. Bookkeeper > "It is a great way to stay in contact with our customers through text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6475903) AM Amy M. Market Manager > "Directory listing service is not up to par with other providers like text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3776962) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) CF Conor F. Owner > "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) Jackie S. Self employed > "They are prompt in addressing inquiries and provide assistance whenever necessary." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___7017641) AS Alyx S. Owner > "It can be hard and time consuming to get ahold of support if you have made a legit purchase and are trying to get an email link to..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___7142588) DB David B. Director Sales amd Marketing > "The dashboard is easy to use and provides helpful data to see how things are going. Plus, it helps get your reviews seen on search..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6269156) CC Charlotte C. Customer Service > "I contacted their online support & was told that they don't even know how to do it & to contact Facebook or do research on how to..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3062189) MS Mikaela S. Assistant Manager > "I love using it to help with reviews!" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6774135) TM Taylor M. Sales & Marketing Coordinator > "However, we have to re-quest a re-review link and often, they can't re-review us for 30 days since their last review." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3242998) NS Natasha S. Director of ECommerce > "Shopper Approved has really expanded their offerings and ability to use the review information they collect from consumers to help..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4884461) JL Joanna L. Chief Creative Officer > "What I liked least was some of the pages did not look as modern or user friendly to know how to navigate." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3338095) CL Cory L. CEO > "The customer service is always there when you need them, and the program is very easy to use." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6540909) EH Enrique H. Customer Service Specialist > "A lot of our negative reviews are given by user (Customer) error and we are negatively reviewed from their mistakes." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3442444) NS Natasha S. Director of ECommerce > "Q&A being SEO optimized is very important because it helps us to bring in the free traffic on search engines that may be looking..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4884461) JS Jeff S. e-Commerce Technical Manager > "I was trying to see total product review counts the other day and couldn't figure it out." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3445408) EB Emma B. recruitment consultant > "really good solutions great service all round a good platform to use" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6657374) KP Kip P. Owner > "I would like to be able to have a 2-4% Veto solution, since their is a % of angry people that try to use reviews as extortion..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2713959) JS Justin S. VP Marketing > "Customer service and support is one of the best I have worked with." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6272898) JS Jeff S. e-Commerce Technical Manager > "I find the backend dashboard to be a little confusing. " [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3445408) JK Jerry K. Owner > "We got assigned one customer service rep who stayed with us through the end of the process and responded quickly to each question..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4646540) KB Kevin B. CEO > "Their platform was much more limited than Yotpo or Trustpilot...they pretty much ghosted me and were gonna charge me the annual..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2877487) TW Teresa W. Digital Marketing Manager > "They were super helpful in the onboarding process and teaching us how to use their program and it's been super easy to manage..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4539024) CB Clayton B. Head of Sales and Marketing > "I have yet to discover any glaring issues with the software." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3096271) RA Robert A. Director Business Development > "Now that we have the reviews implemented on our site we have had a tremendous lift in traffic." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4554680) VR Verified Reviewer General Manager > "The widgets available to display reviews on site are ugly." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2705323) KM Khalil M. CEO > "The software, team, and customer satisfaction!" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___6181769) TB Tom B. Community Manager > "Implementation was difficult." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3046201) TK TOm K. Director of Business Development > "The team at Shopper Approved is AMAZING!" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4980864) LM Lonny M. President > "There are some technical flaws with the back office that could be improved." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2550117) JP Joel P. Owner > "Easy to use, improves sales, great to deal with their staff" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___5025169) LG LISA G. Owner > "Sometimes I don't hear back from customer service when I send a email." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2931315) Eszter D. Marketing manager > "The integration was very easy although we our website is somewhat custom built, Shopper Approved's implementation team took care..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3116749) TT Trent T. p > "That Google does not accept initial customer reviews." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2838334) LA Lana A. Chief Operating Officer > "Also, their customer service is attentive, and they've even done some custom coding in our account to support our business needs." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3176456) LM Lonny M. President > "There are not a lot of companies that look out for anything much more than their bottom line." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2550117) Patrick B. President > "Shopper Approved staff have all been very knowledgable, helpful and care a lot about our company's success. " [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___4357619) Angel G. Webmaster > "It's becoming more challenging to integrate as a small business" [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2560151) LA Lana A. Chief Operating Officer > "For us, there's a clear relationship between displaying (good) reviews on our site and gaining more customers as a result of that." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3176456) SV Sofia V. CEO > "Negative review is like a weapon and sometimes used very undeserved . " [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2355913) VK Victoria K. Community Manager > "It's pretty simple for both customer and company. And I really enjoy the option to solve the issue with the customer privately so..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3052577) AL Alicia L. President > "They ask, but are unable to do so easily or at all. " [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2713748) Eszter D. Marketing manager > "We are satisfied with Shopper Approved because it centralizes our reputation and review management and the dashboard is very easy..." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___3116749) VR Verified Reviewer General Manager > "It is not easy, mostly because Google makes it difficult." [See full review](https://www.capterra.com/p/179680/Shopper-Approved/#Capterra___2705323) [View Reviews](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) ## User interface 4.68 (704) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) 4.86 (132) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Birdeye Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Shopper Approved 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/179680/Shopper-Approved/#features) ### Recognition Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports Shopper Approved is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Review ManagementSoftware (2022)  ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shopper Approved Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Shopper Approved - By Shopper Approved - Located in United States - Founded in 2010 ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-179680/Trustpilot-vs-Shopper-Approved) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.7 Features 4.9 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/179680-210085/Shopper-Approved-vs-TrueReview) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/)[4.91 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Contact vendor for pricing Price $63/month 4.6 Features 4.8 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-160682/BirdEye-vs-ReputationStacker) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/172802-179680/Swell-vs-Shopper-Approved) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,799)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (226)](https://www.capterra.com/p/176189/Okendo/reviews/) Contact vendor for pricing Price $19/month 4.7 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/176189-179680/Okendo-vs-Shopper-Approved) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Contact vendor for pricing Price $199/month 4.7 Features 4.4 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144389-179680/Yotpo-vs-Shopper-Approved) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price $199/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-179680/Weave-vs-Shopper-Approved)