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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Botsplash is designed for medium to enterprise-sized businesses across a broad spectrum of industries seeking to enhance their customer engagement through digital channels.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.
I enjoy using Botsplash to speak to my customers. Enjoying the ease of the platform.
Didn't use enough to really critique. I don't like how the botsplash window times out after a while so I find myself always refreshing.
The support from Aru and her team has been excellent and I would highly recommend this product.
The notification bell ringing non stop even when notification has disappeared.
Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.
Inability to have multiple users assigned to one client.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Birdeye
Top FeaturesBotsplash
Botsplash
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