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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Shopify Store Owners Magento Store Owners Store Owners eCommerce Shopify Sellers Online Shopify stores Enterprise Shopify eCommerce store Integration
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
If you're not using this App, you're missing out come join us for the best advice in helping your store grow AWESOME I'm so pleased.
I have not run into anything that I dislike about this app or the support that comes with it or the price that I pay for it.
I love the rewards loyalty program. I also like that customers can rate your store site as well as the products.
Because of some reasons, I cannot leverage all features and quota of email marketing, but still pay the whole billing.
I liked outstanding customer support from [SENSITIVE CONTENT. He is been tireless in helping us to set up the entire app and also offered wonderful marketing ideas.
I've just added it to my shop, so I haven't yet encountered anything I don't like.
The reviews are fantastic, now they are set up I just need to monitor them and it helps customers feel safe buying from me. The loyalty programme motivates people to sign up, and it is easy to use.
Except I don't like the logo colour, I would prefer it if it was black when it appears on my site.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Prioritize real-user-identified key features according to your needs to find your best fit.
Birdeye
Top FeaturesAiTrillion
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