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Birdeye vs GoSite: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,478 reviews from Review Management users.
% Fit
High performer
Feature ratings
Review Request
4.6
Negative Feedback Management
4.6
Review Monitoring
4.6
Response Management
4.5
Review Notification
4.5
% Fit
Not enough reviews
Feature ratings
Review Request
3.9
Negative Feedback Management
4.3
Review Monitoring
4.6
Response Management
--
Review Notification
5.0
User satisfaction
4.7
User reviews666
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.6
3.5
User reviews33
Ease of use
3.7
Functionality
3.6
Value for money
3.3
Customer support
3.5
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Birdeye is the leading AI-powered reputation and social media management platform for local brands.

Designed for small and local businesses, the cloud-based solution helps enhance customer engagement, collect feedback, manage contact details, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dana P
Brand Ambassador
4.0

Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.

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User interface
152997 video thumbnail}
1 Video
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152997
5 screenshots
206097
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Birdeye

Top Features
45/50
  • Activity Tracking
  • Email Management
  • Purchasing & Receiving
  • Review Badge Management
  • Social Promotion
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Campaign Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SEO Management
  • SMS Messaging
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets
See All features
Hide Review Management Software Features -

GoSite

11/50
Show Review Management Software Features +
Birdeye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GoSite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Birdeye
  • By Birdeye
  • Located in United States
  • Founded in 2012
GoSite
  • By GoSite
  • Located in United States
  • Founded in 2002
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