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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Designed for small and local businesses, the cloud-based solution helps enhance customer engagement, collect feedback, manage contact details, and more.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them.
From the get-go, their customer service was abysmal. I found myself stuck on hold for hours and received vague, unhelpful responses to my inquiries.
It was awesome, great for a business that needs to go online but doesnt know where to start.
Poor consumer service, bad website and harder to use to collect reviews.
I like the concepts of how to collect reviews and also have a website. I signed up hoping to improve my online presence.
They also copied my current site that I told them not to do. I asked for a refund of my first month they charged but they won't.
Wonderful value, easy to use with good customer service.
Majority of the time they did not know what was wrong with the system.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
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