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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Digital Air Strike helps businesses of all types attract, convert, and retain more customers with leading consumer engagement and digital retailing technology.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
This software and company help us covert customers and provide quality brand recognition.
However, it just didn't do anything for us. The social media didn't attract anything and was boring and basic and corporate looking; no engagement.
Always a great experience working with their team. They keep me up to date on their current and future product offerings.
Notifications are delayed when you get a lead or reply.
Extremely positive, they are actively helping us find solutions to problems we face daily.
The packages, it's hard to know what we get and what is available. The packages sometimes overlap, and while we think we got something it's not always clear as to what is available to us.
Good automation and lead handling product stack.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Birdeye
Top FeaturesDigital Air Strike
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