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better software since 1999
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Birdeye is the leading AI-powered reputation and social media management platform for local brands.
We primarily serve digital agencies and multi-location businesses/franchises across a variety of industries.
The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them.
The customer support is one of the worst that we have ever dealt with.
Effective software for the price. Ease of gaining positive reviews is its most valuable feature.
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites.
The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist.
They have shown poor ethics in the wake of the pandemic.
This software gives a great boost to your online reputation. The customer support is excellent and the dashboard is super user-friendly.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules.
The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design.
It helps contact customers systematically and push them write a review. I like that there is follow up on positive feed backs.
The available times for training are very limited from 1-2 times a week.
The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.
Limited sources for writing reviews: Only Google and Facebook.
The customer support is great, and I like they are focusing on more than just reviews.
A few features and the UI are a bit clumsy and sometimes things are a bit hard to find.
Dana: Hello, my name is Dana. I'm a brand ambassador for a large construction company, and I give Birdeye a four rating. I switched from Podium and the reason why I switched was because of price. The reasons why I chose Birdeye is my rep told me I would get everything that Podium offered for less. Onboarding was a cluster. They promised me I'd be onboarded, and then they found out that they were too busy and it was delayed by two weeks. I would recommend other people using Birdeye to make sure that they get everything in writing before they agree to their terms. I think they were a little bit fast on the sales pitch and did not provide everything they offered.
Prioritize real-user-identified key features according to your needs to find your best fit.
Birdeye
Top FeaturesGatherUp
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