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Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Landbot.io has been created for any company that wants to improve customer engagement and increase conversion rates through automated chabot flows.
The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good.
However, occasionally, the human sales associates aren’t knowledgeable, tired of answering questions, therefore rude and careless or have to ask another associate.
I like its beautiful UI and Its features, The ease of use is also very nice and the helpdesk integration is just too good.
I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support.
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team.
Automation is limited to a couple of available options and are not extendable. There are no extendable criteria.
Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it.
What I liked most about landbot.io is the ease of use. It's very intuitive and the end result is great.
The lack of integrations (DB, Media output), harsh deploying and difficulty to take action for humans.
I have built a few for myself as well as for clients of mine and was always super excited with the results.
The only negative thing I found so far is that if you build a chat bot with a complicated logic and 100+ Dialog blocks even strong PC is experiencing lack of resources.
The ease of use and short learning curve it takes to get rolling and using the features makes this platform really awesome and fun to use.
It does not have a mobile app so it is hard to manage.
The ease to set up and implement was definitely the highlight. Being able to set up a decision tree in the app, copy the html into a webpage, and have it work seamlessly was great.
Two weeks later I didn't hear back so I reached out again only to find out that the ticket was in the wrong queue.
Jessica W.: Hi. My name is Jessica. I'm an IT specialist for BuildZoom. And I give Freshchat a four out of five stars. We considered Drift and Intercom. And we did not go with those. We went with Freshchat instead because of the lack of functionalities. Freshchat had a lot more functions to offer. Freshchat is a great application when it comes to a chatbot solution. The capabilities and functionalities that it has at each node was a lot greater than all of the other competitors out there. Freshchat was extremely easy to integrate with our business. We were able to get it set up on our website within 24 hours of setting it up. I think that people should give Freshchat a chance depending on what type of business you have, but it has great capabilities. And the cost is right for small businesses.
Freshchat
Landbot
Top FeaturesLandbot
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