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All sizes of creative and marketing teams proofing digital and print media content, either internally or as an agency with clients. Huge productivity benefits for teams that use Adobe Creative Cloud.
Filestage is for anyone who shares files for feedback and approval. It makes reviews faster and easier for everyone involved – from creatives and project managers to internal stakeholders and clients
The customer service, quality of the product and experience, and value to our business is all fantastic. I fought hard to get the budget for GoProof and it's been worth every penny.
I dislike having to click through 3+ pages to do a task that should be easily available from the dashboard (maybe just a mass-archive button).
Customer Support has always been great. It product is easy to use and has been nice for my team.
There also seems to be a delay from when we upload a proof to when the reviewer gets the email. This can be difficult for time-sensitive projects.
I love that you can set deadlines for each draft and "nudge" a reviewer if they haven't completed their review. I love that we can retain our proofs within the system once it's signed-off.
Some users were frustrated by being locked out of proofs they wanted to review when another gatekeeper had already signed a job off.
The support team were amazing, always to hand to go through any problems or ideas we had. Rep was brilliant and very patient with us.
This could be user error and/or just part of our situation, as many of our project stakeholders are working away from the office and w/out a wifi connection.
Also, the usability and the user experience is great. Its actually fun to work with, even considering it is about something as tough as dealing with corrections of customers.
I cannot think of anything that I am missing in the platform right now.
The handling of our approval processes as well as transparency has improved significantly and Filestage contributes significantly to our quality assurance.
The limitation on the review steps for the pro plan.
I also like that you can check off feedback that has been completed. And being able to add new "rooms" for versioning is super helpful too.
Now we simply can click any part of the document on Filestage and add a comment while Filestage keeps track of each new document (revision) you upload to eliminate the dreaded scope creep.
The email is customized with our logo, which is a great idea for our image. And, the best: my clients are happy to receive this link, and see the comments.
I've been working remotely for 3 years and I've suffered from not having a tool to organise the review workflow. Now getting my worked reviewed takes less time and effort.
Rick: Hi, my name is Rick. I'm director of sales, and I give Filestage a five out of five. For more information, check the links below. Before we used Filestage, we were using combination of emails, text messages, and Dropbox to try and get approvals and share content with our staff internally and with our customers. There were a lot of reasons we ended up going with Filestage, but I guess the big ones were that it was really easy for our clients to understand, b, there was a history of all the revisions and changes and requests, and then I guess the third one was that there was a definitive approval. You've got to click the button to signify that something is approved. So there was no ambiguity in terms of the wording with emails going back and forth or with multiple email streams. Somebody was designated as the lead for our clients, and once they clicked on the button that was approved, we knew it was approved. Getting started with Filestage was it two-step process. Getting started itself was really easy. I mean, they make the onboarding process as simple as you want it to be. If you can craft an email, then you can get it going. If you can upload to your favorite website, you're going with Filestage. The integration, we can make it as deep and as complex as you wanted it to be. So with integration, we started... I guess really, the first week that we've had under the paid program, we were beginning to integrate with it, and it's kind of like an onion. Every week, we find another use for it, another way to plug it in to another application. So the integration has never stopped. We were just finding better ways to work Filestage into our process. The biggest recommendation I have is that if you're having trouble getting in touch with your clients and getting definitive answers for them, give this a try. I mean, it's one of those platforms that got a great free trial. I know that people don't like to start something and then sort of get part way into it and then move out. Dive in. You're going to find out that you like it, and if you're just a little bit iffy as to whether or not you want to pay the monthly fee, once you've been using this for a week or two, you'll find out that your return on investment is one day. The amount of time that it saves you in getting work through on your very first project with your very first customer, it's paid for that entire monthly subscription.
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