# Compare Connecteam vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Connecteam and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/153140-10016798/Connecteam-vs-Rilla --- # Connecteam vs Rilla Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ConnecteamRilla2/4 selected [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $29.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [5,044 reviews](#user-reviews) Positive 4,826 Neutral 183 Negative 35 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (342)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment ME Based on [342 reviews](#user-reviews) Positive 331 Neutral 9 Negative 2 ## Summary * * * Key features rated by users Features selected based on 31,476 reviews from employee recognition software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings Employee Reward Programs 4.8 Peer-to-Peer Recognition \-- Single Sign On 2.0 Mobile Access 4.7 Manager-to-Employee Recognition \-- \--%Fit Missing features Feature ratings Employee Reward Programs NA Peer-to-Peer Recognition NA Single Sign On NA Mobile Access 4.7 Manager-to-Employee Recognition NA User satisfaction User satisfaction 4.6 User reviews[5,044](https://www.capterra.com/p/153140/Connecteam/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.8 User reviews[342](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $29Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons KA KATHERINE A. OFFICE MANAGER > "Users appreciate the features like clock in/out, GPS tracking, timesheets, templates for recurring shifts, etc." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7049121) JS Justin S. Operations Manager > "There’s a lack of clear hierarchy and logical grouping between modules (time tracking, HR, documents, tasks, etc.), and the back-and-forth between admin view and employee view is not seamless." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) JW John W. Owner > "We use a daily form to communicate amount of work done a cleaning site for our biggest customer and it over night improved our relationship with them and increased productivity and trust with them." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7040850) BW Bree W. Operations Manager > "When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small business plan has..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895) Kandi N. Director of Operations > "I love the job scheduling, group and individual chats, team updates, event invitation with RSVP, time tracking, PTO/Sick day requests - great all in one platform." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109973) LW Laura W. Marketing Coordinator > "Periodic bugs and problems with the GPS-tracking might lead to payroll problems, and to establish granular user access to temporary weekend crew, it is necessary to call their sluggish customer service." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100699) BC Brendan C. Lab Manager > "The mobile app works well for field staff, and features like scheduling, forms, and announcements help keep everyone aligned in real time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083099) CT Cindy T. CFO > "I can’t see where my workers go to if they do 2 or 3 different jobs in a day. If they leave one job and go to another one, it shows where they clock in and out but not if they are traveling." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7107695) CS Charlie S. Managing Director > "Conncteam is an easy-to-use programme at an incredible price, with an extremely great range of features which allow us to keep track of all our timesheets using the time tracking feature, our schedule, checklists, and..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109397) AS Amy S. Account Coordinator > "I dislike when you edit a message, even if i click in the center of the message, as soon as you start typing it takes you back to the end of the message." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083696) AK Alexis K. President > "Appreciate the mobile capabilities, allows overnight shift scheduling, value for money (free for 10 users), appreciate ability to see pay rate or assigning various roles." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071914) JE Jamie E. COO > "I do, however, think the pricing and tiered structure make it more cumbersome than it needs to be. While there is a certain amount of “ala carte” selection and modification to the system to suit your needs, it can feel..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) AM Andrea M. National Sales Manager > "for what we use it for to track photo tracking in our NZ Grocery stores it works well for our small team, We were on Meta Workplace but had to go onto something else when that closed down" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7064995) TB Teresa B. Owner > "I don't feel like the sales reps are very transparent with what modules are covered in each hub and informing customers they have to subscribe to the expert level in each hub to get the same services as the free plan..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6879693) EC Edward C. Customer Service Manager > "We use it at a college bookstore, and it provides us with a perfect hub to interact with our student employees, which doesn't need a phone list or email list." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7075751) DS Darren S. Senior Safety Advisor > "Our applications are getting more complicated and the current forms are limiting our ability to expand the forms. If one of our employees submits a report they do not have access to it in the future unless..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6773893) SC Salest C. Director > "It centralizes everything we need in one place—time tracking, scheduling, forms, announcements, and staff communication—which saves a huge amount of time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069634) AF Albert F. Talent Manager > "My least favorite part is when making schedules, the system doesn't automatically asssume the next day when duplicating shifts, so you have to go in manually to change dates after duplicating." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804587) EC Emily C. Business Manager > "I appreciate how organized everything becomes once it’s set up—scheduling, communication, time tracking, and task management are all in one place, which has noticeably streamlined our daily operations." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912) EB Emilee B. Operations Manager > "I have to have certain jobs and departments set up in ADP a certain way to make payroll run smoothly, and Connecteam jobs & sub jobs don't correlate properly for me to smoothly export the data into ADP without having..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6786106) JL Jesse L. Sales Manager > "We were able to condense three of our platforms into Connecteam which not only saved money but allowed us to have one platform, making it much easier for our staff to find what they need." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7113321) EK Erin K. Medical coordinator > "Wish there was a better way to duplicate/copy a scheduled event (along with the same attached notes) to another date. When I get logged out of the site, it requires me to use a code from my phone; wish it provided an..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804806) GS Gayle S. Director of Finance > "I appreciate how seamlessly it handles core functions like time adjustments, pending requests, and employee onboarding, all while keeping everything organized in one place." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) FL FLOR L. CEO > "We are required to pay extra for every new person who uses the app. As our team grows, these added charges increase our overall costs and make the system less affordable." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7052942) RK Rebecca K. ADON > "It keeps communication, scheduling, and daily coordination organized and accessible in one place. While a few features can feel a bit clunky or take extra steps, the platform as a whole makes managing teams smoother..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071579) GS Gayle S. Director of Finance > "What I like least about Connecteam is that it doesn’t currently provide options for tracking or managing PTO within the platform." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) JS Justin S. Operations Manager > "This reduces manual administrative work, minimizes paper processes, and creates a centralized digital system for compliance and documentation." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) LS Lauren S. Operations Manager > "One specific thing I don't like about the app is that users cannot edit their clock out time when they clock out outside of the geofence, meaning administrators have to manually change their time if it's inaccurate." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6771178) RL Robert L. GM Head engineer > "By centralizing the process and automating key steps, we were able to streamline workflows, reduce human error, and improve overall efficiency." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070713) JS Justin S. Operations Manager > "I often have to click through multiple menus to find basic functions, which slows down workflow and creates unnecessary friction for managers trying to move quickly." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) GL Griffin L. Senior Administrative Assistant > "It provides instant updates whenever shifts change and is mobile-friendly, giving employees quick access to their schedules and requests." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060681) AT Alex T. Bookkeeper > "Recent change in billing to be priced by user is unfortunate, as we chose this one specifically for \*not\* having that pricing model - we're a seasonal business, and our employee count can vary widely, as well as having..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6805970) GS Gayle S. Director of Finance > "The ability to easily adjust time entries ensures accuracy and transparency, while pending requests are streamlined so nothing slips through the cracks." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228) KM Karen M. Director > "in scheduling you can't auto-schedule by job location, you can't set up regular work days for employees ie if someone is only available on Fridays and Saturdays you can't set up a rule that only shows them as available..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833468) KT Kimberly T. Asst Director HR > "I like the fact it is user friendly the team can easily access the app, very easy to work and keep track of team members times, I can easliy get to the time punches to get the times for payroll, I think its a great..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060680) JE Jamie E. COO > "It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) HL Hannah L. Business Systems Specialist > "Between the AI chat feature that actually helps you learn the platform, the live webinars, the Facebook community, and the Connecteam setup team, we’ve never felt like we were figuring things out on our own." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7090960) HC Holly C. Owner > "What I find challenging about Connecteam is the lack of a monthly calendar view for events—it’s only shown as a list, which makes it harder to get a big-picture view of what’s coming up." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804821) AS Amy S. Vice President > "I requested help creating one custom form and the assistance I received was 5 stars. Once I understood the logic and limitations, I have been able to create my own forms too." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7119538) AB Adrian B. Administrative Assistant > "The one thing I dislike is how you have to confirm each shift. Since we do our shifts a month in advance, there are like 15 shifts I have to go in and confirm." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7101213) BW Bree W. Operations Manager > "We have loved using Connecteam, the training videos, the support and how they listen to the needs of the customers and are constantly updating the features to make it better and easier." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895) CD Crystal D. Customer Success Manager > "There are too many plan upgrades needed when we want to add things like extra subtask spots, which makes it seem like the value for the money doesn't seem worth it all of the time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069223) JS Justin S. Operations Manager > "The platform works, but when you’re operating across locations with dozens of employees, ease of navigation, reporting clarity, and streamlined admin controls become critical." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) KR Kimberley R. Office Manager > "I cant add more than 5 task at a time. When you have team members on different job sites it does not allow you to add more than 5 task per day." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6810958) TT Travis T. CEO > "All-in-one platform – Time tracking, scheduling, communication, and task management in one place reduces the need for multiple apps." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7088953) SC Stephen C. Co-owner > "It hides features behind paid upgrades, which wouldn't be the worst, except it flaunts them in your face, so you click them thinking you can do something, only to find they require an upgrade." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077493) SC Sarah C. Independent Contractor > "Connecteam has made all these processes way easier than if I was doing it all manually -- so much so that when another contractor joined our team, I shared the info with her and she signed up, too." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7030104) CB Cameron B. Office admin > "I don't like the limitations on the geotracking feature - i would like to be able to change where my employees clock in without having to change it for everyone." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7120241) TY Tommy Y. Head Chef Patron > "Finally a free time tracking app for my staff and being able to keep all my employee files in one place is amazing" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7111187) SW STACEY W. Accounting Manager > "It has some limitations on third party integrations, and the interface can feel overwhelming and cluttered until you get used to using it." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7055457) JM Josh M. Post Harvest Manager > "with our small staff, finding a functional online timeclock service that made sense for our budget was a must and Connectteam small business plan made that possible" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069428) HT Heather T. Clinical manager > "The only complaint I have is when I go and and create a schedule for the future If I make a mistake and delete it by accident or accidently delete someone else's things it will not let me undo it to fix theirs." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6811014) AM Angela M. Manager > "I would like to be able to save a monthly calendar that shows all the dates, employees for each day of the month at one time. And I would like to be able to select a specific day on the app well into the future and not..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871331) TV Talia V. Head of Content > "Occasionally voice messgaes and chat notifications don't work for a short period, typically when updates are being made to the app." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100049) JC Jess C. Data Entry Specialist > "A highly useful all-in-one solution for managing non-desk employees, covering time trackin, communication, task management, scheduling and training in one app." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6844799) KB Kyle B. Senior Vice President > "Attendance and adherence to schedule reporting is not robust enough to support our Service Desk environment and we have had to implement other tools to give us that visibility." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6832688) JB Jackson B. Co-Founder, COO, CHRO > "The ability to create custom forms and checklists has also helped streamline our operations. Plus, since it’s designed for mobile use, our team can access everything they need on the go." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6762989) MC Macy C. Administrative Assistant > "I struggled to find some necessary settings, especially to set up admins with the proper access when they needed to see only certain employee's timesheets." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7089057) RY Roody Y. Edetor > "What I liked most about connec team is it'sall-in-one plat form that makes managing team incrediblyu efficient ,the user interface is intuitive ,and specially appreciated the scheduling and task management features..." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6782417) AH Amanda H. Owner > "Edits aren't prompted when submitted by employees. When an employee manually edits their sheet, you aren't notified right away." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7118911) RS Raquel S. Solar, Electrical and Air Conditioning > "We primarily use the time clock feature, it is easy for our employees to use and the GPS tracking is really great to keep track of the team throughout the day." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7085710) KC Kenneth C. Vice President > "Also the app is way slower than the website and will freeze/glitch if you try to enter all of my available shifts at one time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7084827) JS Justin S. Operations Manager > "For growing teams and multi-location operations, this level of automation is essential to maintaining structure, compliance, and operational efficiency." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345) JE Jamie E. COO > "By making price tiers, you’re artificially creating demand that should already be included in a finished product. " [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819) MG Mike G. Region Director of Venue Services > "One of its standout strengths is the app’s interconnectedness—everything from scheduling to communication and task management lives in one place, creating a streamlined experience for managers and frontline employees." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6763494) BF Belal F. Team lead > "The thing I liked least about Connecteam is that it can be slow sometimes and not all notifications come on time, which makes communication a bit harder." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7036292) JC Jaden C. CEO > "Easy scheduling for our staff, quick shift updates, GPS locations make sites easy to find, color coding is helpful for multiple shifts, Can export and download shifts to excel." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6843555) DS Devin S. Operations Manager > "However, lately we just switched to ADP time management due to over the past 3 weeks many of my user's reported issues with the system not resetting." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077772) CL Catherine L. Director of Finance and HR > "Connecteam provides us with a basic timekeeping system to that allowed us to eliminate papertime sheets for our 3rd party custodial staff allowing us to ensure staff is clocking into their building." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833365) TA Tony A. GM > "For example, adding a geofence seperatley seems unwarranted when the Job has an address and the Schedule includes an address as well." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077114) AG Alicia G. Travel Coordinator > "We are able to have platform where we can load documents, have communication channels, trainings and so much more to help us grow as an agency." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6817484) MV Marissa V. Team Lead > "Problems allowing me to clock in, Many glitches on the phone app, Not allowing me to tag someone in comments most of the time." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6834219) MC Marcus C. Managing Director > "The pricing is reasonable, and the app offers a lot of useful features, such as scheduling shifts, assigning staff to their shifts, and using geofencing." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6766402) LC Lauren C. Business administrator > "At times the online portal can be very slow and unstable whilst this is a rear occasion it can impact our teams ability to operate efficiently." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7062672) VR Verified Reviewer Site Manager > "Specifically, the time tracking, the team chat features, and the customized employee profiles were the most helpful best features to us, in the construction industry." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871060) HM Hala M. Boutique lead > "I also find it annoying that I have to switch between user view and the other view to have capabilities that I wish were on one page, not two." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7034245) RD Renee D. Head of Product > "Allows teams to track time on different jobs pretty easily and has a mobile responsive view that the team finds useful to enter their time with." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6815973) JM Jason M. Maintenance > "Sometimes the servers are slow to load for the staff submitting forms, this causes issues when trying to file multiple forms in a row." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804898) Isaias S. Accounting Assistant > "One of our favorite features is the Time Clock it makes tracking hours simple and accurate, which saves us a lot of time and headaches" [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6862653) KR Katia R. Human Resources Coordinator > "People outside of organization can't access to our forms, I would like to be able to upload a PDF as our Manual for everyone to see but is not possible, I am not able to automatically have time set up for employees." [See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6766135) [View Reviews](https://www.capterra.com/p/153140/Connecteam/reviews/) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that is..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long forgotten." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on maintaining a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction for reps." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a small..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before probably..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive immediate..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JS Joe S. sales manager > "The real time analytics that allows me to parcel an appointment and process the data into many different valuable points of interest and do it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6362237) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) ND Nalani D. Operations Manager > "It allows for me to see in real time what is happening and be able to provide coaching to the techs to help them improve their communication skills...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions. Whether it..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't always..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) AW Alex W. Retail Sales Rep > "The data I get helps me learn what went well in my appointments while getting to revisit the Audio when needing to remember small details like dogs..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6291239) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take place" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) AR Anthony R. Retail Sales Rep > "I don’t like how it can auto record and how the transcribing is not perfect." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292458) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) JS Jerod S. Service Manager > "I am not a fan of the "coachable moments" - it causes the Ride Along functionality to be clumsy at times" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294214) KH Kyle H. Regional Sales Manager > "This has been invaluable for ensuring that all team members understand and implement best practices in communication, thus enhancing clarity and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6290623) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) KT Kameron T. Journeyman plumber > "Having the ability to see or hear specific targeted data to focus on, like how many words per min, if you need to talk less or talk more, is such a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300431) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) VR Verified Reviewer General Manager > "The ability for the ai to help get to the crux of our interactions and provide valuable data to help our field personnel." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6253750) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) RE Robyn E. Inside Sales Rep Business Development > "In addition, it allows for us to review with them, areas where they shined, and identify where additional training may be beneficial." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously unable..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) RE Robyn E. Inside Sales Rep Business Development > "Having the ability to observe the field team interacting with customers on site, and customers communicating with them is such a time saver and..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274140) JH Jamie H. CEO > "Its a bit cumbersome to navigate and its been challenging to get technician buy in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6311625) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) AK Azim K. Service Advisor > "Mishearing words and phrases." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794351) SN Silvia N. Training, Plumbing, Electrical Manager > "It allows me to do at least 10 ridealongs per day and coach 10 different technicians in half a day." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6294229) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) JR Jim R. Sales Manager > "I feel the level of accountability which I believe to be very helpful with the busy schedules of our managers and owners." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) MA Mike A. COO > "Trusting that a sales rep is going to turn on Rilla prior to arriving at an appointment is my only hang-up." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6258151) ND Nalani D. Operations Manager > "I love that it allows me to do "ride alongs" with my field staff and still be available in the office for the rest of my staff." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6274163) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) BR Brandon R. Service Technician > "Rilla a perfect tool especially for technicians that are still new within the company or any trade once they get into the field" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7051825) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) JR Jack R. Sr Design Consultant > "Easy to use and helped my sales since I got real time feedback to help me improve my sales presentation and customer interactions." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7072431) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) JT Julio T. HVAC sales > "I don't like this to begin with and then when it doesn't record it makes for a bad outcome." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6292653) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.64 (5,044) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.80 (342) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 360 Degree Feedback 207 Important AI Copilot 150 Important AI/Machine Learning 120 Important Connecteam Top features 30/37 - 360 Degree Feedback - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Awards Management - Budget Control - Chat/Messaging - Commenting/Notes - Customizable Branding - Customizable Dashboard - Customizable Reports - Customizable Templates - eCards - Employee Profiles - Employee Reward Programs - Engagement Tracking - Gamification - Generative AI - Goal Management - Incentive Management - Leaderboards - Manager-to-Employee Recognition - Mobile Access - Multi-Language - Nominations - Ongoing Performance Tracking - Peer-to-Peer Recognition - Process/Workflow Automation - Recognition Tracking - Reminders - Reporting/Analytics - Rewards Catalog - Single Sign On - Social Recognition - Surveys & Feedback - Third-Party Integrations [See all features](https://www.capterra.com/p/153140/Connecteam/#features) Rilla 5/37 - 360 Degree Feedback - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Awards Management - Budget Control - Chat/Messaging - Commenting/Notes - Customizable Branding - Customizable Dashboard - Customizable Reports - Customizable Templates - eCards - Employee Profiles - Employee Reward Programs - Engagement Tracking - Gamification - Generative AI - Goal Management - Incentive Management - Leaderboards - Manager-to-Employee Recognition - Mobile Access - Multi-Language - Nominations - Ongoing Performance Tracking - Peer-to-Peer Recognition - Process/Workflow Automation - Recognition Tracking - Reminders - Reporting/Analytics - Rewards Catalog - Single Sign On - Social Recognition - Surveys & Feedback - Third-Party Integrations [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition No recognitions have been awarded to Connecteam No recognitions have been awarded to Rilla ### Deployment & support Connecteam Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Connecteam - By Connecteam - Located in United States - Founded in 2015 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons 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