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Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management.
Mid-market and enterprise brands that want to design, engage, manage and grow their customer community around thought leadership or product knowledge.
This is the Best Customer Support group I have had the pleasure of working with when I had any questions.
I gave up and made my own training videos on how to use the app and they still struggle).
But, then they came out with a free version for small businesses and it was a true lifesaver.
SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.
The customer service has always been outstanding!!! Any time I have a question, they have been ready and willing to help me to the best of their ability.
I don't like that i can't go put in unavailable the employee can only do that.
I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients.
Due to the COVID epidemic, my team had to rapidly transition our way of business. Connecteam allowed us to solve several logistics problems that allowed us to thrive and grow.
Love that there is a focus on images as that helps draw in more community members. Very much enjoy the ability for our community to start and respond to questions.
The limitations of being a closed source platform means some elements are difficult to change without having the team at Zapnito involved. This can be a hindrance if projects are time sensitive.
It's easy to use and to onboard our teams and it has had a huge impact on our business. The Zapnito team are awesome, they're so helpful and provide great expertise.
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.
I liked the format of the websites. Clean, nice look that was overall pretty easy to navigate.
It can be sometimes hard to find the content you are looking for, although we recently migrated and re-tagged our content library which has helped with this.
The configuration and set up can take a while if you use it like we do - 10+ networks for different communities. Our customer success manager, [sensitive content hidden], is great at her job.
Sometimes difficult to invite people to rooms/as experts.
Maria H.: Hi, I'm Maria. I'm the Director of Administration and Finance at First Presbyterian Church in Lake Wales, and I give Connecteam five stars. We used to be using a different online time clock program, but I was notified that the price was going up by 50% about a week before that date. I started looking around because we're a non-profit, and I saw that Connecteam had extremely high ratings. And so that's why we tried it. I really liked the idea of the idea of the geofencing because our church is kind of spread out in a couple different buildings. And the nursery workers were able to go right to work, and they didn't have to come by the office all the time to clock in and out. Same thing for the custodians, if they were ready to take their lunchtime, they could just clock out or clock back in. The geofencing was amazing. It also worked for our secretary, who would take deposits to the bank, and she could clock out there on her way home. And then, as an administrator, I could approve it, and she did not have to come back to the office to clock out or anything. It's very easy. Even our custodian, that's a little challenged when it comes to using electronic devices, after the first day, she just loves it. It's very easy. I like the reports. And the tech support person that did help me finalize a couple things on setup was just amazing. And the best part of it all is, since we have less than 10 people on the program, it's free for us, which is a help for a charity. And we all love it. I did have a little glitch on startup. There were a couple things I had questions on. We are a small company, and I wanted to make sure that I got it set up just right. And I was able to sign up for 15 minutes or so with one of their tech support people, who was just amazing. So setup went very seamlessly after that. It's just a great program and very easy to use. It gives us all the information that we need. So Connecteam is perfect, I think, for either small companies or large companies. It is so filled with just different things you can do with it that it would handle multiple locations or just a single location with just a handful of people. So I would say, definitely give it a look, give it a try. It's an amazing program, and I think you'll be very happy with it.
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Connecteam
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