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For companies with large communities of customers/users (>50k+) or employees (>1k+) requiring high-performance engagement, loyalty & gamification and enterprise integrations.
Software platforms including HR, Loyalty, Incentives, Disbursements.
The team behind the product is certainly the best thing about the product. The team does a good job at on-boarding you with the product, as well help you shape up your Game play aspects.
It is an expensive program, but once the investment is made and it is in use, the dividends will pay off.
This gamification system is a great way to better understand engagement across a range of contexts. It is easy to use, with lots of features.
Hence any issues with the product should be taken care by the PugPharm team only. We certainly did not encounter any major breakages, but this model can be quite frustrating to fix issues.
It is very flexible, stable, and scalable. We delivered much creativity through its capabilities while still driving business success metrics.
PUG is a solid combination of technology and subject matter expertise. They know engagement and how to create strong brand-customer relationships.
I really like the ease and fluidity of ordering the gift cards. Being able to do one off purchases or bulk orders is excellent for saving time and is very low effort.
Some of the information is missing from the admin site making it hard for us to advertise the product correctly.
Runa has been a key reward/gift card vendor. Our account is managed by a great team who is always happy to help with new requests or solve any issues.
What I think is missing is the fact that Amazon is not available in some European countries.
Support team has been very helpful, and the API documentation was super simple. The Admin Portal is also super easy to navigate and has been very useful.
Customer information being missing from reporting pulled from the portal.
Great - The portal and service is far better than our previous provider and all staff have been super helpful and friendly.
Analytics are limited and could be improvedOptions limited to digital products.
Prioritize real-user-identified key features according to your needs to find your best fit.
Picnic
Top FeaturesRuna
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