--- title: "Compare Shop-Ware vs Shopmonkey 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Shop-Ware and Shopmonkey based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/153469-169022/Shop-Ware-vs-Shopmonkey" page_type: "comparison" language: "en" --- # Shop-Ware vs Shopmonkey Features and Cost Comparison Last updated September 25th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Shop-WareShopmonkey2/4 selected [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) [## Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting Price $279.00/month Value-for-Money 4.8 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [163 reviews](#user-reviews) Positive 159 Neutral 3 Negative 1 [## Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Starting Price $239.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [270 reviews](#user-reviews) Positive 244 Neutral 12 Negative 14 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Autoflow 4.8 (56) * * * Starting Price $389.99 Flat Rate,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### EZauto Scheduler 4.8 (14) * * * Starting Price $67.96 Flat Rate,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * Highest Rated ### Moibay 5.0 (1) * * * Starting Price CA$80.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ### AutoVitals 4.8 (63) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ## Summary * * * Features in Auto Repair Software 25 / 50 Best performer 38 / 50 Only Shopmonkey - Activity Dashboard - API - Chat/Messaging User satisfaction User satisfaction 4.8 User reviews[163](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.8 Customer support 4.8 User satisfaction 4.6 User reviews[270](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $279Flat Rate, Per Month - Free version - Free trial Price starts from $239Flat Rate, Per Month - Free version - Free trial Best for Best for Independent Automotive Repair, Automotive Aftermarket Best for Shopmonkey is the all-in-one shop management software purpose-built for every type of auto repair shop. It manages and simplifies business operations to save time and increase revenue. ## User reviews Pros & cons AI Ahmed I. Co-owner > "They also have real-time profitability tracker which helps you optimize your business' revenue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) DW David W. Tech > "For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3940133) CE Casey E. Owner > "Shop-Ware is the easiest system to navigate." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___7136041) NL Nathan L. Service Advisor > "The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) AI Ahmed I. Co-owner > "Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) JM John M. Operations Manager > "Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) NL Nathan L. Service Advisor > "Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) JR Joseph R. Director of Operations > "Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578067) MP Marc P. Shop manager > "It helps us efficiently schedule customers, track customer information, and bill customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583066) GK Gen K. Service Writer > "Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3037555) Rosita O. administrator > "This tool helps us enormously with notifications to our clients about the progress of the tasks to be carried out." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3485979) DH David H. shop Forman > "some times my tool bar gets over filled with cars i have looked at and i have to clear it out" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) Kevin W. Supply Chain Manager > "Great workflow functionality." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3885472) JR Jennifer R. Owner > "There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) MF Mason F. Owner > "Love the inspection feature and being able to take pictures of the issue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) DH David H. shop Forman > "write up is easy the pictures that we add to our r. o. are a great benfit the costumer see s there car and its repair needs..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) JM Josh M. Service Manager > "The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) MF Mason F. Owner > "Great modern solution to the outdated or expensive options like shop monkey or protractor." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) BS Benjamin S. Technician > "The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) MF Mason F. Owner > "Very easy to train use and train new users on, can be accessed on phones and tablets which is needed for mobile service." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) JM John M. Operations Manager > "The ability to share photos with a customer is great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) RM Robert M. Owner > "Ordering parts from shop ware not working with our service manager" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3039602) JM Josh M. Service Manager > "Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) WL William L. Service Manager > "As a counter person/service advisor my biggest complaint is the lack of auto-fill." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) LP Leslie P. Customer Care - Admin. Assistant > "The comment I hear most from our customers, other than how much they love our service, is how much they love our software. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577760) AS Alan S. Owner > "I wish there was a better payment option and the 2 issues listed above were taken care of." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) GJ Gregory J. Foreman/General Manager > "Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) AS Alan S. Owner > "I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) PB Paul B. Parts Manager > "The integration with vendors works great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578500) BS Benjamin S. Technician > "I have found that some of the fluid capacities are wrong as well." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) RS Reggie S. President > "I love the clean user interface and the continual improvements being made." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3589242) GJ Gregory J. Foreman/General Manager > "Doesn't work quite like I would expect a good search engine to work." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) SS Stacey S. CEO > "Customer facing sms with powerful features to paint the value picture to your customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3056655) KH Kenny H. Owner > "A lot of the things I disliked about this program have been fixed or upgraded. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2458559) WL William L. Service Manager > "Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) JR Jennifer R. Owner > "I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) [View Reviews](https://www.capterra.com/p/153469/Shop-Ware/reviews/) VB Vanessa B. Bookkeeper > "It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) VB Vanessa B. Bookkeeper > "This flexibility may create risks related to data integrity and trust." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) CS Cherif S. HR Manager > "It has seamless features that helps us fix issues with efficiency." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) RA Rania A. Bookkeeper > "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) RA Rania A. Bookkeeper > "The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) AH Amanda H. Accountant > "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736) AS Adewale S. HIO > "Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) JA Joe A. Owner and operator > "Price, issues with customer view when customer sees invoice or estimate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) JH John H. President > "The software helped us elevate efficiency in our shops and increased revenue by 85%." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6790695) KH Kevin H. Owner > "Reports aren't accurate, sales reports aren't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) RA Rania A. Bookkeeper > "Shopmonkey does a great job of making the workflow easier to manage." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) RM Ricardo M. SERVICE MANAGER > "I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) DB Desi B. Project manager > "What I found most likable about shop monkey was how much it simplified the shop’s workflow for management" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6853823) JG Jeremy G. Lead Mechanic > "There is way too much to do and it takes the bookkeeping aspect of the mind a bit." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) HG Heldor G. Assessor > "Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6758888) RM Ricardo M. SERVICE MANAGER > "Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) JA Joe A. Owner and operator > "Interactive and saving feature was useful." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) KH Kevin H. Owner > "Save your money, this product was written by a toddler with an etch a sketch." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) CS Cherif S. HR Manager > "The dashboard is intuitive and very easy to use." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) RM Ricardo M. SERVICE MANAGER > "UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) AS Adewale S. HIO > "Also, it gives much value for money." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) BG Bruce G. President > "they are getting a 1 star rating because I don't have the option to give them a zero." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6882415) RS Rupal S. Co ordinator > "From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6113049) SV Sajeev V. Manager > "Unprofessional, Poor Service & Hidden Cancellation Policy" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6837535) NS Nicole S. Research Analyst > "Shopmonkey has amazing customer support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092) KH Kevin H. Owner > "Constant bugs, constant problems." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) BM Brian M. CEO > "The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) KH Kevin H. Owner > "Inventory isn't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) RY Rolanda Y. Office Manager > "The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs,..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) KH Kevin H. Owner > "Customer support is non existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) MS Martin S. Owner > "The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4788209) BM Brian M. CEO > "issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) JG Jeremy G. Lead Mechanic > "It is user friendly for those of us not super online." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) RY Rolanda Y. Office Manager > "We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) KN Kaylee N. Secretary > "I started at this job with the worry that I would struggle with the computer system, but after only an hour of..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197) NH Nicole H. Owner > "That is a loss in revenue yet they charge more than others in the industry like Mitchell." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6174804) LA Lagi A. Service Writer/Manager > "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) LE Lisa E. Owner > "Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4921540) LA Lagi A. Service Writer/Manager > "Everything about this software has made work life so much easier and also has helped us to bring in more business and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) JA Jason A. operations asst. manager > "i found their terminology to be odd and un-intuitive." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433) Rocco R. Material handler > "The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4419127) TR Todd R. CEO > "We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) JG Jeremy G. Lead Mechanic > "Shop Monkey is so simple to use compared to competitors." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) AG Ana G. VP > "Not enough preloaded data or procedure for transmission." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) GH Gloria H. Co-owner > "Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4449649) LF Luis F. President > "The platform is good but does have glitches that nobody seems to care to address or respond." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) MM Micah M. Owner/Manager > "Has helped us keep track of things a lot better and take our customer information side of things to the next level." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) MR Michelle R. CFO > "Everything had to be processed manually which was messy and exhausting." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) JS Joao S. Customer success executive > "Easy to setup and implement with our ERP and accounting software." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6398219) MM Micah M. Owner/Manager > "The onboarding of the program to our business was tedious and somewhat difficult." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) MR Michelle R. CFO > "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) MP Maxim P. Owner > "It doesn't have any support for chargebacks or disputes" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___4406047) RY Rolanda Y. Office Manager > "It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) TR Todd R. CEO > "Chat support is non-existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) TD THomas D. Sales, Integration > "It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3418090) LF Luis F. President > "Been a customer for almost 4 years and have noticed the decline in the technical support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) VR Verified Reviewer Help > "There might be a mobile app available, enabling users to access essential features on-the-go." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4929638) NH Nate H. Owner/ Service Writer > "The system is very bad at doing its own math." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848286) DT Daniel T. Owner > "I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3353382) KP Ken P. Owner > "All, found the system too complicated to manipulate. " [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107) AG Ana G. VP > "Hopefully in the future they will be able to update there program to update the transmission side of the programming." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) JB Joshua B. Manager > "This is a software created by people who do not work in the automotive industry and do not know how a shop works." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___3817454) JG Josh G. Owner > "Great communication ability between our shop and customers" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848807) LF Luis F. President > "Technical support has become terrible." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) DH David H. Owner/Diagnostic Tech > "The time savings and accuracy are astonishing, I don't know how other shops work without it." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4299898) DL Dimitri L. Owner > "Basically not allowing us to print an invoice if we didn't input the mileage out." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2560364) BB Bryson B. President & Operations Manager > "Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837782) AP Alyssa P. service writer > "theres also constantly a rounding issue that when we pull over the quick books its off by a penny... so our invoices..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2541250) Minkyo J. Graduate Student > "My uncle runs an auto shop and I suggested he try this to manage things that he used to manage manually and he LOVES it." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3475175) Kevin W. Supply Chain Manager > "Less user-friendly than other options available in recent years." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3822949) RY Rolanda Y. Office Manager > "We love the ease of communication with customers through Shopmonkey!" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) TS Tessa S. Owner/Service Writter > "Penny rounding on most invoices is incorrect due to a rounding logic error." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2450121) DM David M. Owner > "The final invoice looks professional." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837104) SK Syed K. Owner > "Their electronic customer communication is hit or miss and often tiem not reaching customers." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) AS Adrian S. Owner / CEO > "Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2913754) SK Syed K. Owner > "Their reporting is very confusing and I was not easily able to track my shop's profitability ." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) NM Nahim M. Shop Manager > "The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2805481) SB Scott B. Business Development > "The software is expensive to begin with, so adding Canadian exchange on top is painful." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2537845) MM Mike M. Owner > "We can use it from a computer, iPad, iPhone, etc with all the same features." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3131477) SK Syed K. Owner > "I didn't feel like the software was built by individuals with hands on experience in the automotive industry." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) MR Michelle R. CFO > "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) JA Jason A. operations asst. manager > "i found their terminology to be odd and un-intuitive." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433) NM Nahim M. Shop Manager > "The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2805481) VB Vanessa B. Bookkeeper > "This flexibility may create risks related to data integrity and trust." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) CS Cherif S. HR Manager > "The dashboard is intuitive and very easy to use." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) KH Kevin H. Owner > "Save your money, this product was written by a toddler with an etch a sketch." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) JG Jeremy G. Lead Mechanic > "It is user friendly for those of us not super online." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) MM Micah M. Owner/Manager > "The onboarding of the program to our business was tedious and somewhat difficult." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) KN Kaylee N. Secretary > "I started at this job with the worry that I would struggle with the computer system, but after only an hour of..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197) KP Ken P. Owner > "All, found the system too complicated to manipulate. " [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107) MR Michelle R. CFO > "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) RA Rania A. Bookkeeper > "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) VB Vanessa B. Bookkeeper > "It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) AH Amanda H. Accountant > "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736) NS Nicole S. Research Analyst > "Shopmonkey has amazing customer support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092) KH Kevin H. Owner > "Customer support is non existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) LA Lagi A. Service Writer/Manager > "Everything about this software has made work life so much easier and also has helped us to bring in more business and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) LF Luis F. President > "Been a customer for almost 4 years and have noticed the decline in the technical support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) [View Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) ## User interface [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) 4.77 (163) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) 4.60 (270) ### Features Shop-Ware 25/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - Contact Database - Cost Tracking - CRM - Customer Database - Customer History - Customizable Reports - Data Import/Export - Document Management - Electronic Payments - Electronic Signature - Employee Scheduling - Employee Time Clock - Estimating - Generative AI - Gift Card Management - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Costing - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - QuickBooks Integration - Quotes/Estimates - Records Management - Reminders - Repair Tracking - Reporting & Statistics [See all features](https://www.capterra.com/p/153469/Shop-Ware/#features) Shopmonkey Top features 38/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - Contact Database - Cost Tracking - CRM - Customer Database - Customer History - Customizable Reports - Data Import/Export - Document Management - Electronic Payments - Electronic Signature - Employee Scheduling - Employee Time Clock - Estimating - Generative AI - Gift Card Management - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Costing - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - QuickBooks Integration - Quotes/Estimates - Records Management - Reminders - Repair Tracking - Reporting & Statistics [See all features](https://www.capterra.com/p/169022/Shopmonkey/#features) ### Recognition No recognitions have been awarded to Shop-Ware No recognitions have been awarded to Shopmonkey ### Deployment & support Shop-Ware Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shopmonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Shop-Ware - By Shop-Ware - Located in United States - Founded in 2014 Shopmonkey - By Shopmonkey - Located in United States - Founded in 2016 ## Popular Comparisons [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.64 (661)](https://www.capterra.com/p/201737/ARI/reviews/) $279/month Price $39.99/month 4.5 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/153469-201737/Shop-Ware-vs-ARI) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.64 (661)](https://www.capterra.com/p/201737/ARI/reviews/) $239/month Price $39.99/month 4.5 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/169022-201737/Shopmonkey-vs-ARI) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/) $279/month Price $179/month 4.5 Features 4.8 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-216500/Shop-Ware-vs-Autoleap) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/) $239/month Price $179/month 4.5 Features 4.8 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169022-216500/Shopmonkey-vs-Autoleap) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $279/month Price $59.99/month 4.5 Features 4.9 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-153469/AutoRepair-Cloud-vs-Shop-Ware) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $239/month Price $59.99/month 4.5 Features 4.9 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-169022/AutoRepair-Cloud-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) $279/month Price $109/month 4.5 Features 4.1 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[4.45 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) $239/month Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121909-169022/Shop-Boss-Pro-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.71 (104)](https://www.capterra.com/p/190952/Tekmetric/reviews/) $279/month Price $179/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153469-190952/Shop-Ware-vs-Tekmetric) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) $239/month Price $109/month 4.5 Features 4.1 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.57 (121)](https://www.capterra.com/p/231766/PartsTech/reviews/) $279/month Price $0/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-231766/Shop-Ware-vs-PartsTech) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (270)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [Fullbay](https://www.capterra.com/p/170876/Fullbay/)[4.65 (98)](https://www.capterra.com/p/170876/Fullbay/reviews/) $239/month Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169022-170876/Shopmonkey-vs-Fullbay)