# Compare Shop-Ware vs Shopmonkey 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Shop-Ware and Shopmonkey based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/153469-169022/Shop-Ware-vs-Shopmonkey --- # Shop-Ware vs Shopmonkey Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Shop-WareShopmonkey2/4 selected [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) [## Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting Price $249.00/month Value-for-Money 4.8 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [163 reviews](#user-reviews) Positive 159 Neutral 3 Negative 1 [## Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Starting Price $199.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment VB Based on [265 reviews](#user-reviews) Positive 240 Neutral 11 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Auto Repair Software 30 / 45 Best performer 36 / 45 Only Shopmonkey - Activity Dashboard - API - Parts Management User satisfaction User satisfaction 4.8 User reviews[163](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.8 Customer support 4.8 User satisfaction 4.6 User reviews[265](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $249Flat Rate, Per Month - Free version - Free trial Price starts from $199Flat Rate, Per Month - Free version - Free trial Best for Best for Independent Automotive Repair, Automotive Aftermarket Best for Designed for auto repair shops, tire shops, quick lube shops, truck repair shops, wrap and detail shops, marine repair shops, and motorcycle repair shops, the tool helps manage business operations. ## User reviews Pros & cons AI Ahmed I. Co-owner > "They also have real-time profitability tracker which helps you optimize your business' revenue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) NL Nathan L. Service Advisor > "The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) CE Casey E. Owner > "Shop-Ware is the easiest system to navigate." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___7136041) JM John M. Operations Manager > "Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) AI Ahmed I. Co-owner > "Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) DW David W. Tech > "For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3940133) NL Nathan L. Service Advisor > "Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) JR Joseph R. Director of Operations > "Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578067) MP Marc P. Shop manager > "It helps us efficiently schedule customers, track customer information, and bill customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583066) GK Gen K. Service Writer > "Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets frustrating..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3037555) MF Mason F. Owner > "Love the inspection feature and being able to take pictures of the issue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) DH David H. shop Forman > "some times my tool bar gets over filled with cars i have looked at and i have to clear it out" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) DH David H. shop Forman > "write up is easy the pictures that we add to our r. o. are a great benfit the costumer see s there car and its repair needs ..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) MF Mason F. Owner > "Great modern solution to the outdated or expensive options like shop monkey or protractor." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) JM Josh M. Service Manager > "The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) MF Mason F. Owner > "Very easy to train use and train new users on, can be accessed on phones and tablets which is needed for mobile service." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) BS Benjamin S. Technician > "The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) JM John M. Operations Manager > "The ability to share photos with a customer is great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) RM Robert M. Owner > "Ordering parts from shop ware not working with our service manager" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3039602) JM Josh M. Service Manager > "Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) JR Jennifer R. Owner > "There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge drawback..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) LP Leslie P. Customer Care - Admin. Assistant > "The comment I hear most from our customers, other than how much they love our service, is how much they love our software. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577760) BS Benjamin S. Technician > "I have found that some of the fluid capacities are wrong as well." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) GJ Gregory J. Foreman/General Manager > "Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) GJ Gregory J. Foreman/General Manager > "Doesn't work quite like I would expect a good search engine to work." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) Rosita O. administrator > "This tool helps us enormously with notifications to our clients about the progress of the tasks to be carried out." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3485979) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) PB Paul B. Parts Manager > "The integration with vendors works great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578500) WL William L. Service Manager > "As a counter person/service advisor my biggest complaint is the lack of auto-fill." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) RS Reggie S. President > "I love the clean user interface and the continual improvements being made." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3589242) AS Alan S. Owner > "I wish there was a better payment option and the 2 issues listed above were taken care of." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) Kevin W. Supply Chain Manager > "Great workflow functionality." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3885472) AS Alan S. Owner > "I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) SS Stacey S. CEO > "Customer facing sms with powerful features to paint the value picture to your customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3056655) KH Kenny H. Owner > "A lot of the things I disliked about this program have been fixed or upgraded. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2458559) [View Reviews](https://www.capterra.com/p/153469/Shop-Ware/reviews/) VB Vanessa B. Bookkeeper > "It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) AH Amanda H. Accountant > "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736) CS Cherif S. HR Manager > "It has seamless features that helps us fix issues with efficiency." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) VB Vanessa B. Bookkeeper > "This flexibility may create risks related to data integrity and trust." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7139735) AS Adewale S. HIO > "Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) RA Rania A. Bookkeeper > "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again,..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) DB Desi B. Project manager > "What I found most likable about shop monkey was how much it simplified the shop’s workflow for management" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6853823) JA Joe A. Owner and operator > "Price, issues with customer view when customer sees invoice or estimate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) RA Rania A. Bookkeeper > "The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) BG Bruce G. President > "they are getting a 1 star rating because I don't have the option to give them a zero." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6882415) BM Brian M. CEO > "The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) BM Brian M. CEO > "issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support,..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902) RY Rolanda Y. Office Manager > "The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) RY Rolanda Y. Office Manager > "We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) JH John H. President > "The software helped us elevate efficiency in our shops and increased revenue by 85%." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6790695) SV Sajeev V. Manager > "Unprofessional, Poor Service & Hidden Cancellation Policy" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6837535) RA Rania A. Bookkeeper > "Shopmonkey does a great job of making the workflow easier to manage." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728) KH Kevin H. Owner > "Reports aren't accurate, sales reports aren't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) AS Adewale S. HIO > "Also, it gives much value for money." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829) RM Ricardo M. SERVICE MANAGER > "I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) HG Heldor G. Assessor > "Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6758888) JG Jeremy G. Lead Mechanic > "There is way too much to do and it takes the bookkeeping aspect of the mind a bit." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) LA Lagi A. Service Writer/Manager > "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) RM Ricardo M. SERVICE MANAGER > "Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) LA Lagi A. Service Writer/Manager > "Everything about this software has made work life so much easier and also has helped us to bring in more business and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898) KH Kevin H. Owner > "Save your money, this product was written by a toddler with an etch a sketch." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) JA Joe A. Owner and operator > "Interactive and saving feature was useful." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403) RM Ricardo M. SERVICE MANAGER > "UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156) CS Cherif S. HR Manager > "The dashboard is intuitive and very easy to use." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117) LE Lisa E. Owner > "Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was made" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4921540) NS Nicole S. Research Analyst > "Shopmonkey has amazing customer support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092) KH Kevin H. Owner > "Constant bugs, constant problems." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) RS Rupal S. Co ordinator > "From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6113049) JA Jason A. operations asst. manager > "i found their terminology to be odd and un-intuitive." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433) MM Micah M. Owner/Manager > "Has helped us keep track of things a lot better and take our customer information side of things to the next level." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) KH Kevin H. Owner > "Inventory isn't accurate." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) JS Joao S. Customer success executive > "Easy to setup and implement with our ERP and accounting software." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6398219) KH Kevin H. Owner > "Customer support is non existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812) MR Michelle R. CFO > "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) AG Ana G. VP > "Not enough preloaded data or procedure for transmission." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) MS Martin S. Owner > "The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4788209) LF Luis F. President > "The platform is good but does have glitches that nobody seems to care to address or respond." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) RY Rolanda Y. Office Manager > "It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) MR Michelle R. CFO > "Everything had to be processed manually which was messy and exhausting." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445) VR Verified Reviewer Help > "There might be a mobile app available, enabling users to access essential features on-the-go." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4929638) NH Nicole H. Owner > "That is a loss in revenue yet they charge more than others in the industry like Mitchell." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6174804) JG Jeremy G. Lead Mechanic > "It is user friendly for those of us not super online." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) MM Micah M. Owner/Manager > "The onboarding of the program to our business was tedious and somewhat difficult." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566) KN Kaylee N. Secretary > "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197) LF Luis F. President > "Been a customer for almost 4 years and have noticed the decline in the technical support." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) AG Ana G. VP > "Hopefully in the future they will be able to update there program to update the transmission side of the programming." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460) NH Nate H. Owner/ Service Writer > "The system is very bad at doing its own math." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848286) Rocco R. Material handler > "The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4419127) KP Ken P. Owner > "All, found the system too complicated to manipulate. " [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107) JG Josh G. Owner > "Great communication ability between our shop and customers" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848807) JB Joshua B. Manager > "This is a software created by people who do not work in the automotive industry and do not know how a shop works." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___3817454) JG Jeremy G. Lead Mechanic > "Shop Monkey is so simple to use compared to competitors." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643) TR Todd R. CEO > "We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) GH Gloria H. Co-owner > "Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4449649) LF Luis F. President > "Technical support has become terrible." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995) BB Bryson B. President & Operations Manager > "Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837782) MP Maxim P. Owner > "It doesn't have any support for chargebacks or disputes" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___4406047) RY Rolanda Y. Office Manager > "We love the ease of communication with customers through Shopmonkey!" [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649) TR Todd R. CEO > "Chat support is non-existent." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740) DM David M. Owner > "The final invoice looks professional." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837104) Kevin W. Supply Chain Manager > "Less user-friendly than other options available in recent years." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3822949) AS Adrian S. Owner / CEO > "Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2913754) RF Rebecca F. Controller > "There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2311423) SK Sam K. General Manager > "Makes running and operating the business easy." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836953) DL Dimitri L. Owner > "Basically not allowing us to print an invoice if we didn't input the mileage out." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2560364) TD THomas D. Sales, Integration > "It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3418090) AP Alyssa P. service writer > "theres also constantly a rounding issue that when we pull over the quick books its off by a penny... so our invoices are..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2541250) DT Daniel T. Owner > "I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3353382) TS Tessa S. Owner/Service Writter > "Penny rounding on most invoices is incorrect due to a rounding logic error." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2450121) DD DANIEL D. OWNER/ OPERATOR > "Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051) MM Mark M. Owner > "The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate..." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2189704) DD DANIEL D. OWNER/ OPERATOR > "Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051) SK Syed K. Owner > "Their electronic customer communication is hit or miss and often tiem not reaching customers." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) DH David H. Owner/Diagnostic Tech > "The time savings and accuracy are astonishing, I don't know how other shops work without it." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4299898) SK Syed K. Owner > "Their reporting is very confusing and I was not easily able to track my shop's profitability ." [See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588) [View Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) ## User interface 4.77 (163) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) 4.60 (265) ### Features Shop-Ware 30/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/153469/Shop-Ware/#features) Shopmonkey Top features 36/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/169022/Shopmonkey/#features) ### Recognition No recognitions have been awarded to Shop-Ware Shopmonkey Best Value Auto RepairSoftware (2022)  ### Deployment & support Shop-Ware Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shopmonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Shop-Ware - By Shop-Ware - Located in United States - Founded in 2014 Shopmonkey - By Shopmonkey - Located in United States - Founded in 2016 ## Popular Comparisons [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (660)](https://www.capterra.com/p/201737/ARI/reviews/) $249/month Price $39.99/month 4.5 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/153469-201737/Shop-Ware-vs-ARI) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (660)](https://www.capterra.com/p/201737/ARI/reviews/) $199/month Price $39.99/month 4.5 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/169022-201737/Shopmonkey-vs-ARI) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (743)](https://www.capterra.com/p/216500/Autoleap/reviews/) $249/month Price $179/month 4.5 Features 4.8 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-216500/Shop-Ware-vs-Autoleap) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (743)](https://www.capterra.com/p/216500/Autoleap/reviews/) $199/month Price $179/month 4.5 Features 4.8 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/169022-216500/Shopmonkey-vs-Autoleap) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $249/month Price $59.99/month 4.5 Features 4.9 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-153469/AutoRepair-Cloud-vs-Shop-Ware) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $199/month Price $59.99/month 4.5 Features 4.9 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-169022/AutoRepair-Cloud-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) $249/month Price $109/month 4.5 Features 4.1 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[4.45 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) $199/month Price $199/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121909-169022/Shop-Boss-Pro-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) $249/month Price $179/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153469-190952/Shop-Ware-vs-Tekmetric) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) $199/month Price $109/month 4.5 Features 4.1 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.56 (119)](https://www.capterra.com/p/231766/PartsTech/reviews/) $249/month Price $0/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-231766/Shop-Ware-vs-PartsTech) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) vs [Fullbay](https://www.capterra.com/p/170876/Fullbay/)[4.65 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/) $199/month Price $188/month 4.5 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/169022-170876/Shopmonkey-vs-Fullbay)